technical support engineer
4 the last 126 days, recently 2023-10-09
Responsibility
- this will involve working hours to coincide with the US business; working from 2 pm to 10 pm
- proventeq UK Company Intro
- we are a specialist provider of digital transformation solutions, focused on Microsoft 365 and other latest technologies such as AI/Machine Learning
Show more +15 - proventeq has headquarters in the UK and offices in Dubai, India, and USA
- we are looking for a dynamic and experienced Technical Support Engineer to support our customers and partners in Europe & mostly the USA
- despite our global footprint, our nimble team retains a close-knit feel
- at Proventeq you will be inspired by innovation, recognized for your contribution, and constantly challenged to try something new
- we offer flexible working, an open culture, and opportunities for career progression
- proventeq is a Microsoft Solutions Partner for Modern Work and a Microsoft Content AI Partner Program Charter Member, with a global customer base in more than 25 countries
- the Role
- our customers include UK, USA, UAE, and Australian government departments and enterprises in a wide range of domains including space, financial services, engineering, research, legal, manufacturing, and more
- providing tech support and maintenance on Proventeq products
- providing tech support on SharePoint Online/M365 migration and adoption related issues
- troubleshooting in customer environments focusing on resolving customer issues
- answering customers/partners related product queries through our support portal
- contribute to the customer support organization participating in meetings/training sessions
- prioritising your workload based on the criticality of issues and SLAs
- updating customers/partners on the status of support tickets in an effective manner
Requirements
- good experience supporting .Net/SQL Server based products and custom applications
- good experience supporting
- strong technical diagnostic and problem-solving skills
Show more +14 - net/SQL Server based products and custom applications
- good knowledge of SharePoint/M365 . Experience in SharePoint support - an added advantage
- solid customer liaison experience
- expertise in Application support and maintenance Tools such as Zendesk, Remedy
- knowledge of C#/.Net and database technologies
- knowledge of Agile Methodologies and DevOps tools such as Azure DevOps
- knowledge of C#/
- proven technical diagnostic and problem-solving skills
- net and database technologies
- good To Have Skills
- good knowledge of SharePoint/M365
- experience in SharePoint support - an added advantage
- advanced SQL skills such as performance analysis, etc
- experience of Extract, Transform and Load type solutions
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