PROFESSIONAL CONNECTIONS RECRUITMENT

Responsibility

• liaising with customers and clients
• maintenance of accurate account information
• achievement of internal call quality expectations
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• achievement of clear key performance indicators
• to operate compliantly within clearly defined guidelines

Requirements

• A compassionate and mature approach
• excellent communication – call centre / telephony experience is required
• ability to make confident decisions
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• ability to establish good working relationships
• to work well under pressure and work with a wide variety of people
• A consistent professional approach to all tasks
• computer literate
• customer service: 2 years

Earnings for position contact centre advisor

Responsibility

• overseeing all website traffic, orders and customer enquiries via email and telephone
• issuing the relevant paperwork to accompany goods
• assistance with packing - post and courier in busy period
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• handling refunds and returns
• liaise with internal departments
• this varied role will be working closely with the Bids Co-ordinator, Practice Director, Project Managers, the Bid Team and assisting the Business Support Team as required

Requirements

• individuals must demonstrate ability to work on their own initiative
• A creative, well-organised, detail-oriented and collaborative mindset
• strong copywriting and copy-editing skills
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• exceptional organisational skills and ability to prioritise tasks and multitask
• previous marketing, business development and bid coordination experience desirable but not essential
• attention to detail to ensure accuracy and quality of work
• able to remain calm and professional while juggling multiple projects, tasks, commitments and expectations
• utilising exceptional communication skills, you will confidently get things done and always anticipate what the Bids Team needs next
• previous experience of coordinating and managing tight deadlines – ability to deliver on time and will clearly communicate where tasks cannot be completed on time or to a high quality

Earnings for position sales administrator

Requirements

• degree in Electrical Engineering or equivalent
• practical and hands-on experience and expertise with distributed solar electric, energy storage and energy management applications
• several years working for a company developing and delivering solar system solutions
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• several years of exposure to design and installation of commercial solar electric and energy storage systems
• detailed understanding of solar and energy storage system performance and economic modelling
• strong knowledge of local electrical and system regulatory codes for solar and energy storage installations
• ability and willingness to travel as needed
• full driving license essential
• strong expertise, knowledge and hands-on skills troubleshooting electrical systems and data networks using tools such as multi-meters, power quality analyzers, data acquisition etc

Benefits

• mobile phone

Earnings for position design engineer

Responsibility

• diarised building inspections to assess health and safety compliance
• managing central risk register along with diarised tasks from our database
• identifying maintenance requirements
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• undertaking full S20 process
• ensuring CDM 2015 procedures are followed
• instruction and monitoring of appointed suitably skilled contractors
• assessment and Approval of invoices ensuring the nominal coding is consistently accurate
• preparation of service charge budgets and on-going monitoring to guard against overspend
• supporting preparation of service charge accounts and sign off
• organising, attending and chairing AGM’s and Directors meetings outside of normal business hours
• ensuring building and other necessary insurances are adequate, best value and renewed in a timely manner
• filing Management Company documents with Companies House
• participating in out of hours rota for emergency call handling
• keeping an accessible paper trail of actions carried out

Requirements

• previous experience working in Block/Estate Management for at least two years
• minimum A level standard or equivalent
• IRPM or equivalent qualification
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• knowledge and understanding of relevant legislation
• knowledge and previous experience of Residential Property Repair and Construction
• strong Health and Safety Legislation experience and understanding
• understanding of leases and their implications
• ability to work to tight deadlines
• excellent time management and organisational skills
• flexibility around working hours and travel requirements to buildings
• self-motivation with ability to make and present rationale for proposed decisions

Responsibility

• ensuring efficient and appropriate credit control and management controls are in place
• managing the credit control process for multiple brands with different criteria
• identifying improvements within the debt collection process
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• posting and allocating customer payments, processing credit card payments, and issuing manual credits
• managing the monthly direct debit collections as well as the direct debit bounces
• producing client statements, sending reminders, and following the credit control process progressing to LBA
• contacting clients by telephone, email and post
• dealing with credit control calls and correspondence
• 11. Monthly credit control reporting, ensuring the risk of bad debt is minimised
• 16. Complete responsibility and accountability for all credit control and AR matters
• 14. Managing ad hoc credit control and AR related information requests
• 13. Providing monthly reports to senior management on the current status of ledger

Requirements

• at least 2 years’ previous experience of end to end credit control and accounts receivable processes
• experience and understanding of legal procedures
• strong written and verbal communication skills especially during difficult customer negotiations
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• ability to work under pressure
• ability to multitask and prioritise workload
• able to work independently and proactively in an efficient manner
• uphold confidentiality and privacy
• credit control: 3 years