customer service advisor
Responsibility
- we are Printed.com, one of the largest and fastest growing on-line print shops in the UK
- we are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business
- in the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers
Show more +3 - we are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington
- we are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities
- catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers
Requirements
- demonstrate good telephone manner, understanding and empathy skills
- ability to apply common sense understanding to carry out detailed written or oral instructions
- must have a high level of accuracy
Show more +11 - able to demonstrate initiative and ability to prioritise
- deal effectively with customers on a daily basis in a polite and professional manner
- respond to emails efficiently, follow up with calls as required
- able to effectively multi-task
- ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- responsible for review of reprinted jobs prior to dispatch
- tracking deliveries with courier service and recording relevant information
- managing returned jobs via courier service
- accurately log all calls throughout the day
- deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- respond to reviews on Trustpilot
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