PREVAIL RECRUITMENT Salary
36 SHAWFORD ROAD BOURNEMOUTH BH8 0PF UNITED KINGDOM
TIN: 13990499
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Earnings on positions in PREVAIL RECRUITMENT
PREVAIL RECRUITMENT is looking for employees for positions:
it support engineer
Working hours
- full-time | Permanent
Education
- GCSE or equivalent
Responsibility
- skillfully troubleshooting and diagnosing technical glitches relating to desktops, laptops, printers, network connectivity, and other IT equipment
- collaborating effectively with relevant teams or vendors to address complex technical issues, while maintaining a commitment to timely resolution
- about Us Our client, a managed IT company situated in the heart of Bournemouth, is dedicated to providing top-tier service to its customers, ensuring the seamless operation of their IT systems
- proficiently installing, configuring, and upgrading software applications and operating systems
- in the role of IT Support Engineer, you will play a pivotal part in maintaining our client's IT infrastructure and delivering unparalleled technical support
- undertaking responsibilities related to system and network administration, including user account management, backups, and security updates
- orchestrating the setup and deployment of new workstations, laptops, and associated hardware components
- maintaining accurate documentation of all support activities, encompassing issue resolutions, troubleshooting steps, and knowledge base articles
Requirements
- demonstrated experience in roles akin to 1st/2nd line support engineering or similar technical support capacities
- exceptional problem-solving and communication skills, reflecting a customer-centric mindset
- familiarity with network technologies such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
- expertise in troubleshooting hardware and software concerns, inclusive of desktops, laptops, printers, and mobile devices
- A sound understanding of Active Directory, encompassing user management and security principles
- autonomy in working and the ability to prioritise tasks within a dynamic work environment
- technical support: 1 year
- while possessing relevant certifications is advantageous, a willingness to undertake training for the required certifications is essential