customer service advisor
Responsibility
- job Advert
- job Summary
- monitoring any changes in dispatch of the homes and notify the scheduler and Customers accordingly and re-plan in works
Show more +14 - ensuring all supporting documentation is assigned to each internal finishing job for the Engineers, such as floor plans and specifications
- performing check calls 1 week before the visit to ensure the visit can go ahead as planned
- responsible for all the booking in of the internal finishing jobs in advance, ensuring the Customers are aware of our expectations in relation to commissioning
- health & Safety
- ensure safe working practices are maintained and current legislation adhered to
- comply with company health and safety policy and procedure
- keeping progress spreadsheets for any live contracts and ensuring this information is shared with the Customers and lead engineers to the contract
- maintain good housekeeping standards and improve where necessary
- support the front of house team on incoming Customer emails and calls, this would be at busier periods and also to cover both sickness and holiday
- to ensure they wear correct PPE at all times as working without a warehouse environment
- buddy to 2 x Senior Engineers and 4 x Engineer groups, this will be to support for any ad hoc requirements throughout the working week and their weekly handovers
- diversity & Inclusion
- couriers
- ensure services are delivered in accordance with the company equality and diversity policy
Requirements
- no specific qualifications
- experience and Knowledge
- skills, Competencies and Abilities
Show more +10 - excellent time management, planning and organisational skills
- excellent literacy and numeracy skills
- confident decision making ability
- possess a flexible, supportive and approachable manner
- willingness and flexibility to adapt to new methods and tasks
- experience of the construction of our homes if essential in order to support with the understanding of materials and the preparation of materials
- able to represent the Company positively, professionally and with credibility
- intermediate level of IT literacy
- good attention to detail
- ability to manage priorities under pressure
Salary in other companies in the position customer service advisor
| CAPITAL ON TAP | 10681 £ | 2666 £ 10681 £ |
| CMD RECRUITMENT | 3915 £ | 2666 £ 10681 £ |
| CANDIDATE SOURCE | 3684 £ | 2666 £ 10681 £ |
| AXA UK PLC | 3520 £ | 2666 £ 10681 £ |
| TEMPEST RESOURCING | 3040 £ | 2666 £ 10681 £ |
| LAUNCH IT RECRUITMENT | 3000 £ | 2666 £ 10681 £ |
| MCCANN SERVICES | 2916 £ | 2666 £ 10681 £ |
| LMA | 2720 £ | 2666 £ 10681 £ |
| Covise.org | 2666 £ | 2666 £ 10681 £ |
| WALLACE HIND SELECTION | 2666 £ | 2666 £ 10681 £ |