customer service administrator
4 the last 35 days, recently 2023-01-26
Responsibility
- process GP MedCo Instructions from our Customer and IP’s ensuring SLA’s relevant to both the customer and MedCo are adhered to
- upload all documents relevant to the case using Knowledge Lake
- complete notes on all cases, update tasks and activities as per process
Show more +12 - capture and record all relevant data from clients prior to arranging an appointment
- follow processes and procedures for the role, ensuring all tasks are undertaken accurately and to a high standard of quality
- answer inbound queries from clients and customer in a professional manner, promoting the Premier Medical brand
- ensure the data handled remains confidential and secure at all times
- contribute to the resolution of complaints or errors, learning from the process and personal feedback to make future improvements
- prioritise own tasks, informing senior colleagues in good time if deadlines cannot be met
- make outbound contact with clients with the aim of ensuring MedCo guidelines are met and appointments are made within Service Level
- process email enquiries daily received by the team, to ensure they are within MedCo Service Level
- be aware of the needs of the customer and communicate regularly with customer-facing teams, responding positively to customer requests
- conduct non-clinical quality assurance of Medico-legal reports to ensure they meet the minimum standard as required by MedCo and are within Service Level
- maintain knowledge and understanding of current MedCo and Customer Standards
- A GP Case Handler has the prime responsibility to work on behalf of our customers to undertake processing tasks and calls, to process GP cases from instruction to report within Customer and MedCo service levels
Requirements
- essential: Basic Admin skills
- desirable: Proven administration skills in an office environment
- essential: Ability to use standard Microsoft packages
Show more +3 - essential: Demonstrates good communication skills both verbal and written
- desirable: Has excellent IT skills with experience of data input and retrieval of information
- desirable: Demonstrates ownership and the ability to plan time effectively to deliver results
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