POSITIVE EMPLOYMENT CONSULTANCY

Responsibility

• our client is a large local government organisation and looking for an experienced Housing Assessment and Advice to join their team
• positive Employment is currently recruiting for a Housing Officer for our client based in Wembley
• positive Employment is currently recruiting for a Principal Housing Options Officer for our client based in Bedford
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• positive Employment is currently recruiting for a Benefits and Housing needs Officer for our client in Hackney
• positive Employment is currently recruiting for a Housing Solutions Officer role in Redbridge
• this is initially a 3 month contract which may be extended for the right applicant
• this is a 3 month contract to start, with the possibility to extend after the initial period
• this is initially a 3 month contract which may be extended for the right candidate
• manage tenancy breaches in accordance with legislation and policies
• deliver against agreed project objectives with regular progress reports
• provide the main point of contact to privately rented housing tenants and providers
• ensure customers know their rent due, payment dates, and methods by which they can pay their rent
• delivery of Housing Needs Assessment and Advisory Service that meets the Statutory Housing duties
• ensure all casework and housing data is accurately recorded on notes and IT systems
• provide excellent administrative support in relation to the preparation of documents for Housing Officers to use when going to court
• acquisition of supply of accommodation from private sector landlords
• ensure all housing meets required national and local standards and compliance
• provision of a support and tenancy sustainment service to landlords and tenants
• our client is a large local government organisation and looking for an experienced Communications Officer to join their team. This is initially a 3 month contract which may be extended for the right applicant
• support tenants in receipt of welfare benefits to make & evidence their claims, in a timely way
• collate and report accurately quantitative and qualitative data at the request of the team leader/manager to support performance monitoring
• support any of the housing teams in providing housing management services, where required
• contribute the efficient and effective management of voids and relets processes
• this includes the administration of the garage lettings, allocation of garages and terminating garage rental agreements
• client monitoring and compliance with contract arrangements
• deliver a comprehensive lettings service which leaves customers feeling satisfied with Housing Management from day one
• the successful candidate will assist/deputise for the housing assessment and advice team leader with urgent complaint resolution and managing complex/sensitive casework, and support the housing assessment and advice officers with enquiries for assessment, statutory homelessness decisions, and Personal Housing Plans
• the successful post holder will provide Service Delivery relating to Benefits and Housing Needs including the assessment of Housing Benefit and Council Tax Reduction; discretionary payments; welfare reform; homeless prevention and the provision of housing advice; homeless assessments and reviews; the Council’s Housing Register; Lettings and the allocation of social housing and related initiatives; Housing supply and procurement; the management and maintenance of temporary accommodation and associated financial monitoring, payments and income collection; complaints, Member enquiries and FOIs
• the successful post holder will reduce homelessness by employing a range of behaviors aimed at building trusting and productive relationships with customers that enable officers to persuade, influence and support them to make positive choices and fully engage with realistic housing options to prevent and relieve homelessness
• ensure all homelessness casework is delivered in line with the statutory homelessness framework
• lead on preparing and completing all paperwork associated with signing up tenants to new tenancies
• management of temporary accommodation and temporary accommodation voids
• the successful candidate will be the face of the organisation. Provide visible, accessible housing management services on the ground to customers renting homes, garages or travellers sites, owner occupiers and shared owners in the borough
• carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews
• initiate appropriate recovery action, using a range of contact methods
• liaise Closely with colleagues across the council as appropriate to maximise support for customers and resolve complaints
• ensure the provision of accurate and relevant housing, welfare, homelessness advice and support
• to validate customers eligibility for assistance in accordance with policies and procedures
• manage the pre-void and lettings function promoting the Housing Management brand and create the best experience to new and prospective customers
• post inspect communal maintenance repairs and undertake follow up actions as required
• initiate legal proceedings, attending court and evictions as necessary
• provide and support private rented housing residents to make informed housing choices and sustain their tenancy
• this will include immigration and benefits legislation

Requirements

• counselling
• arrears
• advisory
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• business Support
• compliance
• accommodation
• home Visits
• enforcement
• capita
• complaints
• casework
• housing
• welfare
• inspections
• homelessness
• legislation
• lettings
• legal
• repair
• file Management
• mould
• identifying Issues
• KPI Reports
• safety
• A strong empahasis on rental income management
• educated to A-Level standard or holding relevant and equivalent professional qualifications or with relevant experience
• level 4 specialist learning i.e. certificate of higher education, NVQ level 4 etc
• significant experience of working in housing related role
• knowledge and experience of delivering excellent customer service within a local authority housing and/or homelessness service
• ability to analyse complex information and to negotiate or mediate effective solutions in a constructive manner
• experience providing a comprehensive administrative support role within a team
• must have significant knowledge and experience of delivering PRS housing standards
• 2 years work references
• relevant experience of working in a partnership/multi-agency setting and multi-disciplinary team
• good knowledge of all homelessness legislation
• experience of managing and prioritising own workload and ability to work effectively as part of a team
• knowledge and experience of working in partnership to improve outcomes for homelessness applicants and their households
• knowledge and good conceptual understanding of issues affecting the private rented sector
• basic knowledge of social housing
• full UK driving license
• strong persuasive and marketing skills
• an understanding of housing legislation in relation to nuisance, neighbour disputes and racial harassment
• experience of training or mentoring to enable team members to work effectively in housing options
• good knowledge of relevant Lettings, Homelessness and Housing Act legislation including security of tenure and private tenants' rights
• awareness of legislation, policy and best practice relating to housing management, rent arrears management and anti-social behaviour
• knowledge and experience of the management of temporary accommodation teams and schemes
• good understanding of how to apply housing benefits procedures, welfare benefits and debt counselling in an advisory capacity
• understanding of financial management systems
• ability to build effective working relationships and gain confidence of a wide range of people

Benefits

• mutual

Earnings for position housing officer

Responsibility

• to be aware of the individual needs of clients and respond appropriately to their likes and dislikes
• to monitor clients’ practical and personal needs, which may include clothing, hairdressing and health needs, such as dentistry and chiropody
• to assist with organising and leading activity groups for clients which may focus on educational, leisure or therapeutic themes
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• to write basic information reports and assist the senior staff in maintaining routine administrative systems
• to observe health and safety requirements, such as wearing gloves and take other precautions to reduce the risk of assault
• to be aware of clients’ emotional needs, provide support in times of distress and assist in maintaining good relationships with relatives, friends and other users of the service
• to immediately inform the senior officer on duty of any significant change in a client’s behaviour pattern or appearance and give a full report as required
• administering oral and topical medication under the supervision of medical personnel

Requirements

• health
• hygiene
• personnel
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• social Care
• supervision
• up-to-date Enhanced DBS
• first Aid Certificate
• enhanced DBS certificate
• degree level or equivalent e.g. NVQ level 4 &/or relevant experience
• NVQ Level 2 in Care
• food Hygiene Certificate
• safeguarding & Protection Certificate
• LDAF Induction
• enhanced DBS
• minimum of two years’ experience of working with Learning Disabilities or in older people’s services
• 5 Years References
• 3 year's work references
• working with learning disabilities: 2 years
• working in older people's services: 2 years

Earnings for position care worker

Responsibility

• carry out parking enforcement by patrolling the borough’s streets and estates on foot, bicycle or motorised two-wheeler
• ensure all equipment used in the issue of PCNs is in working order and is kept secure at all times
• issue Penalty Charge Notices to vehicles parked in contravention of the relevant restrictions
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• identify and report vehicles parked in contravention of parking restrictions or abandoned for possible wheel clamping or removal
• maintain a true and accurate record of enforcement activity that will support the recovery of unpaid penalty charges
• assist the public and act as a first point of contact for minor parking enquiries and enforcement matters
• assist with surveys and issue information leaflets as required
• necessary, to provide statements to support cases dealt with by the independent adjudication service and to appear as the Council's witness at such hearings and in court
• as part of a two-person vehicle removal crew, to direct the removal of vehicles and assist in the removal operation by recording appropriate details, taking photographs and acting to ensure the safety of the other crew member, self, public and the vehicle being removed
• report issues requiring investigation and/or action by other services within Tower Hamlets

Requirements

• enforcement
• customer Service
• charges
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• parking
• recording
• investigation
• traffic
• regulations
• notices
• issue
• experience in a customer service environment
• knowledge of parking legislation
• ability to drive a vehicle or ride a scooter
• ability to drive a vehicle or scooter and has the licenses to do so
• has the ability to build relationships and work well with others
• enhanced DBS Certificate
• 2 year's work references

Earnings for position civil enforcement officer

Responsibility

• to be responsible for providing a switchboard service to customers ensuring that all calls are directed correctly, taking messages where appropriate
• provide Recruitment administrative support with regards to management and maintenance of internal Application Tracking System
• if customers requirement does not fulfil the departmental criteria to refer to the appropriate organisation
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• working in partnership with the Recruitment Officer to assist hiring managers with recruitment queries and provide update as required
• keeping in contact with candidates and building relationships to support them through the pre-employment process until they are onboarded
• be responsible for greeting and dealing with visitors to Reception in a caring and professional manner
• deal with any candidate related queries with regards to their application progression and provide a good candidate management service
• responsible for ensuring that colleagues, partners and customers attending meetings are directed to the correct rooms, ensuring confidentiality at all times
• manage incoming recruitment queries and ensure requests are responded as they arise
• ensuring electronic records are updated and personal information recorded accurately
• to oversee the compliance and management of all recruitment related documentation in line with the recruitment policy and procedures
• to ascertain if the Customer requires a service from the Department, and to divert to other organization’s as appropriate. In doing so the receptionist shall have a comprehensive knowledge of the Department’s and other agencies core business
• undertake face to face and virtual right to work checks are conducted on new starters
• provide accurate and timely advice on all recruitment issues to hiring managers and candidates
• responsible for the security of the Reception and waiting areas, ensuring that the building is open, closed and secure at the appropriate times. Ensuring entry to authorised persons only, checking ID as necessary
• support the recruitment administration team for the compliance of pre-employment checks / safer recruitment checks - including employment references, DBS, Occupational Health, Right to Work and professional registration checks
• liaise with hiring managers, candidates, and the team to overcome any blockage ensuring successful and timely outcomes
• ensure DBS checks are done on new staff and volunteers, where necessary in relation to the Council’s DBS/safeguarding policy
• to be responsible for training relief staff in Reception duties and procedures, ensuring that relief receptionist are kept up to date on any new procedures or policies
• assist the Recruitment Consultant and Recruitment Support Officer and provide analysis to the Council in respect key HR recruitment metrics
• dealing with incoming/outgoing post and fax messages, both internal and external, co-ordinate room bookings, and assisting in organising and help facilitating events at Independent Living Schemes
• responsible for calling the emergency services and taking roll call in an emergency situation, and for ensuring Alarm and Security checks are undertaken as required
• supporting the HR business partner when required and react proactively to recruitment administrative demands

Requirements

• clerical
• DBs
• occupational Health
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• microsoft Applications
• at least 1 years' experience working in an admin/customer facing role
• working knowledge of HR recruitment best practice
• 2 - 5 Years work references
• excellent customer care and communication skills
• enhanced DBS Certificate
• 2 Years' work references

Earnings for position administrator

Responsibility

• to provide high quality personal, social, and emotional care
• provide high quality personal, social, and emotional care
• ensuring effective services are delivered by welcoming new participants and assisting senior staff in planning for and admitting new participants
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• to be aware of the needs of individuals and help them achieve a fulfilled, self-determined and dignified life
• to write basic information reports and assist the senior staff in maintaining routine administrative systems
• take part in the care planning process and provide care for individuals to meet the objectives of agreed personal care plans
• work within the section’s philosophy of care always, promoting equality of opportunity, choice, privacy, dignity, rights independence, and fulfilment for individuals
• to enable service users to maintain their personal hygiene and appearance
• ensuring effective services delivery by welcoming new service users and assisting senior staff in planning for and admitting new service users
• to monitor the participant’s hairdressing and health needs, such as dentistry and chiropody
• ability to write basic information reports and assist the senior staff in maintaining routine administrative systems
• enable service users to maintain their personal hygiene and appearance
• to monitor service user’s hairdressing and health needs, such as dentistry and chiropody
• enabling participants users to eat and drink. Being aware of any special dietary needs and preparing lists from menus and lists for the replenishment of food
• in addition to support the participants to carry out simple treatment as directed by the doctor and assist the senior on duty to dispense daily medication
• to be aware of any special dietary needs of the service users, prepare lists from menus and lists for the replenishment of food
• to carry out any other necessary duties which fall within the scope of the job role, including supporting the participants to access community facilities

Requirements

• communication Skills
• DBs
• driver
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• health
• physical fitness
• NVQ2 desirable, but not essential
• NVQ Level 2 Certificate in Social Care is desirable, however not essential and training will be given
• enhanced DBS required
• employment references for the past 5 years
• driving License desirable, but not essential
• enhanced DBS Certificate
• experience working with adults with Learning Disabilities
• experience working with adults with learning disabilities and/or autism is desirable
• self-Motivated, Flexible & Resourceful
• possessing a valid UK driving is desirable
• good oral/written communication skills
• go to positiveemployment.co.uk
• vacancy posted more than 2 months ago

Earnings for position support worker