PMR

Responsibility

• being the primary key holder for the building and residents
• 4 nights on 4 nights off; 7pm-7am
• you will be the first point of contact
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• provide a high standard of customer service to our residents, client and guests
• offering a warm and professional welcome to visitors and entering their details into the visitor log
• sign in all visitors to the building and ensure they are aware of fire evacuation procedures
• welcoming visitors to the building in a courteous and helpful manner
• provide first class customer service to residents
• sign in and out all visitors to the building and ensure they are aware of fire evacuation procedures
• general Concierge Services
• be the main point of contact for all residents, guests & external visitors
• general Night Resident Host Services
• to demonstrate excellent communication skills with colleagues and residents - meeting tenants sometimes bespoke needs
• regular patrols of the residency which involves reporting any health & saftey risks & repairs required in the building
• going above and beyond to deliver excellent resident service
• parcel collection and distribution
• to be welcoming, friendly, polite and smart at all times
• doing regular patrols of the site
• maintain and update night resident host handover list, noting all activity on shift
• maintain and update night handover list, noting all activity on shift
• quality control of all amenity spaces, ensuring all areas present well at all times
• ensuring up to date resident communication via various channels including social media
• receive, record & distribute mail accurately
• managing residents queries and complaints effectively and efficiently
• providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues
• ad-Hoc Cleaning
• exhibit a passion for customer service and possess a clear focus towards creating and maintaining the best possible resident experience
• to be clean and presentable at all times
• ensuring the provision of excellent concierge services as required
• deliver excellent customer service to all, adopting a 'nothing is too much' attitude at all times
• monitoring the resident services email inbox and actioning requests and enquiries as required
• maintain and update concierge logbook/handover list, noting all activity on shift
• answer calls and emails to the property and handle them efficiently
• to greet residents and their guests when they arrive at the building
• log and distribute parcels and deliveries on the behalf of residents
• you must do this with the highest level of efficiency and competence, while building a professional rapport with the residents
• helping out with parcels and post queries
• greet all in a professional and courteous manner in accordance with the company standards

Requirements

• receptionist
• admin
• hospitality
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• #Concerige #Permanantconcerige #frontofhouse
• customer Service
• day Concierge
• to manage
• #Concerige #Permanantconcerige #frontofhouse #experienced
• "Concierge" "Front of House" "Night Concierge" "Hospitality" "Residential"
• night Concierge
• "Concierge" "Front of House" "Day Concierge" "Hospitality" "Residential"
• #Concerige #Amenities Concierge #Permanantconcerige
• "Day Concierge" "Concierge" "Residential" "Residential Concierge"
• "Senior Concierge" "Front of House" "Day Concierge" "Hospitality" "Residential"
• providing a 5 Star customer service to any guests within a busy and diverse environment
• immediate start
• "Weekend Concierge" "Weekend Role" "Concierge" "Day Concierge"
• concierge Hospitality Residential
• "Concierge" "Front of House" "Day Concierge" "Hospitality" "Residential" "Weekday Concierge"
• "Residential" "Concierge "Receptionist" "Weekend" "Security"
• day Concierge Hospitality Residential Customer Service
• property Management
• #Concierge #TemporaryConcierge
• porter
• #Concerige #Temporaryconcerige #Christmas
• #DayConcierge #Residential #Hospitality
• assistant Concierge
• "Temporary Concierge" "Residential Concierge" "Residential" "Concierge"
• "Day Concierge" "Concierge" "Hospitality" "Residential" "Front of House"
• residential schemes
• front of house
• residential
• front of House
• such as contractors and sub-contractors
• customer Support
• hotel
• east london
• central London
• day concierge
• minimum 3 years hospitality experience as a concierge within London super-prime
• customer service
• friendly
• key holding and parcel management and help with move management
• host
• night concierge
• sutton
• organised
• good level of education - to include written and verbal communication skills
• reception
• doorperson
• personnable
• at least 3 year's experience in a front of house role in a luxury residential environment

Benefits

• mutual
• service car

Earnings for position concierge

Responsibility

• working on a FOH Reception providing an excellent Front of House Service
• greet all visitors and members in a friendly, sincere, and expert manner
• welcome all visitors
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• assisting with Building viewings & Agency viewings
• ensure that the reception is open and operational
• manage 50-100 calls on a lnClarity Switchboard on average each day
• to handle Management Office functions for the Licensees
• meet and greet clients and their guests
• during the designated business hours, manage the flow of the building
• provide outstanding Meet & Greet service
• assist with the planning and execution of fun events for the members
• being the initial point of contact, receiving deliveries, sorting mail, keeping an eye on CCTV, and granting entry when needed
• at all times, personal appearance must meet the highest standards. A polite, professional, and helpful demeanour must always be shown
• handle calls and emails
• carry out weekly Health and Safety checks
• coordinate with the IT Department for any switchboard-related issues
• to help the Center Manager in managing the building on a daily basis
• ensure a fun and hospitable environment for all visitors
• being the initial point of contact and the first impression of the company
• provide exceptional customer service to all customers and visitors of the centre
• to perform duties in accordance with directions from your line manager for reception services
• assist the Manager with building operations and maintenance issues to offer the best possible experience
• assist with contractor management
• must have full working knowledge of the building and systems
• welcome all visitors and guests
• to assist the Center Manager with secretarial duties
• understanding the needs of the clients within the building
• use the appropriate channels to report any maintenance concerns, and make sure they are resolved
• be the first point of contact for all issues relating to the customer
• return essential calls and reply to member emails from both internal and external sources
• verifying that there is enough soap and hand towels in each restroom
• assist with planning and organising events
• dealing with and transferring internal and external phone calls on the front Desk
• manage the day-to-day housekeeping of the building
• checking visitors into Sky Visitor
• making record of messages
• support your building's programming and assess events based on attendance, satisfaction, and the effect they have on the members
• whenever necessary, assist with sales and viewings of the workspace both proactively and at the Community Manager's request
• ensure all day to day needs and requests are handled efficiently and effectively
• raise tickets for IT issues
• dealing with emails on the Front Desk
• issuing security cards and keys, along with managing the door entry card system
• sign in deliveries and get in touch with the necessary people by phone or email
• to quickly help and direct all site visitors to their appropriate location or contact inside the building
• managing the visitors bookings
• know the area well and be able to propose places to members and their visitors
• gain a thorough understanding of the extra services that can be provided, such as office upgrades and reservation of meeting spaces
• assist sales by conducting viewings
• to respond to all tenant inquiries politely over the phone and the on-site intercom system
• create a warm and welcoming environment
• ensure all printers, photocopiers have enough paper and ink cartridges are changed when required
• on-demand scheduling of couriers for overnight and same-day deliveries to the UK and London, as well as handling any courier-related concerns

Requirements

• front of house
• switchboard Operator
• serviced Office
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• commercial
• administration
• workspace
• receptionist
• office
• administrator
• luxury
• previous Reception experience necessary, preferably Corporate Reception
• punctual
• coworking
• fun
• workspaces
• customer service experience, ideally front of house
• business Centre
• customer service experience, front of house desirable
• personable
• flexible office
• concierge
• articulate
• experience working in a customer service or reception position
• the role requires a receptionist who will have significant experience working in the Customer Service Industry for various clients within a robust cor
• minimum of 3 GCSE's at B-C/5-4 grade or equivalent
• proven experience in customer facing roles
• community associate
• flexible Office
• community Associate
• team player
• highly developed verbal and written communication skills
• ideally Private Members' Clubs, Hotels, and high-end customer facing experience
• multitasker
• ability to understand the importance of your role as a FOH Receptionist, Preferable experience within a Corporate Reception Environment
• ability to Multitask
• working knowledge of providing front-of-house services in a crowded setting where customers are present
• devoted to fostering relationships and providing hospitality
• people person
• professional demeanour and appearance
• reception
• experience in Dealing with Difficult Customers
• IT Literate - Microsoft & Apple

Earnings for position receptionist

Responsibility

• monitor and control expenditure of materials/provisions and contracted services
• in conjunction with the Community Manager, develops standards for the maintenance of the building and exterior areas
• implement and manage the Planned Preventive Maintenance programme across the portfolio within set budgets
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• to ensure buildings are operated effectively and efficiently and compliant with relevant Health and Safety, Fire Safety and Building Safety legislations
• implement the Planned Preventive Maintenance programme across the portfolio within set budgets
• overseeing maintenance across a portfolio of several serviced office buildings in central London
• site Mobilisation
• leads on maintenance activities to ensure resident requests and preventative maintenance programs are being performed according to company standards
• ensure compliance with all contractual/statutory/mandatory undertakings associated with the delivery of comprehensive facilities management services
• co-ordinating and project managing small works as well as full scale refurbishments
• set and maintain high standards for facilities / health, safety and environmental management throughout the business
• the role involves obtaining materials, and arranging the completion of all maintenance tasks in a safe & secure environment
• leads on hiring, training & development of the facilities team
• supporting the Director of Assets and Property Management with the delivery of the Regional Maintenance team
• to provide FM support to General Managers and the wider business and stakeholders on day-to-day queries
• set and maintain high standards for facilities, health, safety and environmental management throughout the business
• keeping track of maintenance and facilities budgets
• ensuring that all team members have clear understanding of their roles and responsibilities
• assist in managing portfolio Statutory Maintenance obligations alongside site General Managers
• effectively manage appointed team members where required
• to liaise with Developers and contractors to ensure defect periods are managed pre and post completion of schemes
• liaising with centre staff on planned and reactive maintenance repairs/servicing
• assist in managing portfolio Reactive Maintenance works alongside site General Managers
• periodically inspects work performed by contractors, to ensure all work and materials meet quality standards, scope and specifications as required
• to procure, supervise and liaise with external contractors as instructed to include cleaning, maintenance, security & PPM providers
• provide technical advice when and where required
• manging incoming emails and telephone calls from staff and contractors
• ensure property databases remain up to date
• assist with the onboarding of new FM software into the business and deliver training to on sites teams
• assist in driving cost efficiencies through the procurement and tender process with suppliers, leveraging the scale of the growing portfolio size
• arranging multiple quotes to find competitive rates without compromising on quality
• inspect all properties on a monthly basis, although site conditions may dictate a higher frequency than prescribed
• assists the Community Manager to develop the budget for regular repair and maintenance and capital expenses
• inspect and approve the quality of external contracted works
• provide technical advice as and when required
• to act as the main contact for escalated incidents and out of hours emergencies
• raising purchase orders
• oversees and completes the "make-ready" process to prepare vacant apartments for leasing and check-ins by completing the inspections, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work
• compile reports and costing for emergency and reactive repairs
• the role involves obtaining materials and arranging the completion of all maintenance tasks in a safe & secure environment
• completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual
• reading through RAMS to check the works match the specification and submitting to our H&S consultant for approval
• undertakes routine checks of apartments and other areas of the building, identifying maintenance tasks for the in-house team and scheduling contractor's visits
• managing the procurement of property maintenance suppliers, cleaners and landscaping contracts, tendering work packages to ensure best value, monitoring and maintain supplier compliance certification records; and ensuring compliance with Service Level Agreements within set budgets
• to ensure the successful onboarding and mobilisation of new schemes into the business portfolio ensuring service contracts in place, o&m's reviewed and systems training captured for all assets
• managing the procurement of property maintenance suppliers, tendering work packages to ensure best value, monitoring and maintain supplier compliance certification records; and ensuring compliance with Service Level Agreements within set budgets
• identify and oversee set up of statutory PPM and compliance related tasks on existing digital platforms for new sites. Identify and assist with setting up any health and safety installations on site
• source quotes for insurance claims purposes, instruct and manage repairs and maintenance using the relevant client systems

Requirements

• facilities
• estate Manager
• site Manager
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• assistant Facilities Manager
• able to communicate clearly
• assistant Site Manager
• able to work on own initiative
• relevant technical qualification
• A IOSH certificate and/or a NEBOSH certificate
• assistant Estate Manager
• enthusiastic and willing to develop and apply new skills
• 5 years' experience in FM/Estate Management
• A L8 certificate
• able to understand and fix prioritise, to work under pressure, based on results
• minimum of three years' experience in property management as a Facilities Manager
• demonstrable experience in managing FM teams
• experience in pre practical completion aspects of an opening, including commissioning M&E, snagging, warranty registration and overseeing the defects lifespan
• preferred experience in the hospitality or housing sector but not essential
• prepared to communicate and share information, work as a team
• experience in preparing tenders and request for quotations documentations
• A Comprehensive understanding of building maintenance and statutory obligations
• ability to communicate with guests on the resolution of maintenance issues in a diplomatic way
• IOSH or NEBOSH qualified
• have demonstratable experience in property management as a Facilities Manager
• comprehensive understanding of building maintenance
• sound understanding of building construction technology
• A full understanding of health and safety regulations
• essential
• conversant in use and application of FM Software Systems
• have comprehensive understanding of building maintenance
• willing to assist in the training and instruction of others
• hold a relevant formal professional qualification in Health and Safety
• experience in managing or auditing facilities management and H&S within residential buildings
• good working knowledge of mechanical and electrical systems
• strong leadership qualities
• A working knowledge of legislation in regard to The Housing Act and the Building Safety Act
• be fully aware of health and safety regulations and demonstratable experience in
• member of a recognised professional body i.e. IWFM, MCIOB, IFMA, IOSH or equivalent
• experience in effective management of people and teamwork
• IT Savvy with CRM systems
• customer facing attitude
• contract management skills
• willingness to travel across a national portfolio
• ability to deal with immediate & urgent issues in a professional manner
• extensive experience in Facilities Management and proven experience in the field of Health and Safety, Environmental Management and Project Management
• able to show an understanding of and commitment to improving health and safety standards in the built environment

Benefits

• mutual

Earnings for position facilities manager

Responsibility

• handle telephone, email and in person enquiries on a professionals and timely fashion
• management of On-Site Staff
• overall management of Corporate relationship including, strategy, account management, negotiation of bulk deals, and relationship with relocation agents
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• manage all new enquiries, viewings and the lettings process, including resident induction
• primary customer facing representative for all current and prospective residents
• providing a 5-Star customer service to any guests within a busy and diverse environment
• providing a 5* customer service to any guests within a busy and diverse environment
• ensuring delivery of service concurs with quality assurance procedures, ARMA codes and good practice generally
• to ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data
• leading the operations of the onsite team, ensuring excellence across all departments including Customer Service, Facilities Management & Leasing
• overall management of day-to-day Property Management, Resident liaison and operational functions
• dealing with initial enquiries, booking in viewings and negotiating offers
• primary responsibility for delivering exceptional customer service to our residents and visitors
• lead on property management, mobilisation and launch of new build assets
• office administration
• making sure all the health and safety compliance are up to date
• provide onsite day to day customer service experience to everyone at the site, including residents, contractors, and applicants
• to carry out property management tasks as directed by the Managing Agent
• overseeing the team in the daily ground rent collection process
• support the Senior Building Manager and leasing administration team
• conducting property inspections and report on your findings
• provide superior customer journey to guests
• set up of new buildings
• responding to all Corporate enquiries and conducting viewings
• manage the resident contracting process, ensuring compliance with all standards, legislation and processes, controls and policies
• be the first point of contact for all guests, such as tenants, contractors and sub-contractors
• be the first point of contact for all guests, such as contractors and sub-contractors
• undertake regular site inspections to identify repairs that are required and taking the appropriate action
• responsible for the management of the operating budget of the community
• supporting GM in facilitating repairs and management of the building
• ensure current and prospective residents enjoy an exemplary experience
• agreeing leasing offers and processing these in line with company procedures
• organise and carry out on site viewings
• overseeing and organising the daily operations of the onsite team, ensuring market leading excellence across, Customer Service and Leasing Targets
• liaising with developers and the client on a pipeline of new developments, producing and following a mobilsation schedule
• assist the Accommodation Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries
• responding to all applicants' enquiries from all platforms including phone, emails, and social media platforms
• AIRPM qualification or a willingness to undertake the examination would be advantageous
• organising workloads and distributing suitable work to the team
• coach, train, develop and engage site team members
• manage the preparation of detailed annual budget and final accounts with associated descriptive customer friendly notes
• attendance at client meetings
• monitor and manage income by effective control of arrears and bad debts
• ensuring timely completion of works
• attending networking events to build relationships
• report accurately to the Senior Resident Manager in the team
• report any issues to the Property Manager and ensure safety and security of the building
• preparation of service charge budgets
• co-ordinating the online marketing of available apartments in conjunction with the Marketing and Leasing team
• maximising revenue streams, and identifies new streams of ancillary revenue
• rota, shift and absence management of Maintenance Operative
• report and address any residents feedback, sharing with the relevant teams
• uploading availability details to marketing portals and updating adverts as necessary
• oversee and monitor lettings functions carried out by the onsite and head office teams
• producing rotas for the various other teams including security and housekeeping
• co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are attained
• arranging viewings at the site and agreeing offers for property units
• close cooperation is required with the Managing Agent
• monitoring the team in their daily email/letter communications, maintaining a high standard and carrying out regular audits
• reporting building issues to the relevant member of the team
• monitor, control and review the monthly and quarterly expenditure against the budget
• oversee marketing and leasing of residential units to achieve and maintain occupancy levels in line with business objectives
• provide a high level of service and communication with all customers, including your clients, leaseholders, tenants, and contractors

Requirements

• "Building Manager" "Estate Manager" "Residential Manager"
• #buildingmanager #residential
• estate management
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• senior
• #GroundRent #CreditController
• #CreditControl
• #BlockManagement
• "Building Manager"
• events
• assistant building manager
• residential
• building manager
• hotels
• right to manage
• membership
• live on site
• sales
• previous letting/property management experience
• ARLA or equivalent property qualification where possible
• IRPM Membership
• educated to degree level
• serviced Office
• at least 3 years' experience in a front of house role in a residential environment
• proven previous experience working in residential property management delivering exceptional customer service is essential
• bachelor's or master's degree with an emphasis on hospitality, commerce, or communications
• ARLA or equivalent property qualification desirable
• proven track record of outstanding customer service experience in lettings / property management

Benefits

• mutual
• mobile phone
• laptop

Earnings for position manager

Responsibility

• staff
• customer Service
• leading on-site sales processes
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• be the first point of contact for guests and clients
• primary responsibility for delivering a 'best-in-class' service to our residents and visitors
• coach, mentor, and develop staff including overseeing new employee onboarding and providing career development planning and opportunities
• creating a vibrant and engaging community home
• ensure that all clients and visitors to the centre receive first-rate customer service
• overseeing and organising the daily operations of the onsite team, ensuring market leading excellence across, Customer Service and Leasing Targets
• proactive community outreach
• empower employees to take responsibility for their jobs and goals. Delegate responsibility where required
• be the leader in delivering consistent excellent service that leads to resident renewals
• developing local cultural programming on-site
• to maintain complete customer satisfaction, make sure that all daily client requests and complaints are addressed promptly and efficiently
• managing multiple projects on-site
• provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
• supporting non-work uses of your venue
• complete regular 121's with the RSM's and ensure they are also doing the same with their direct line reports
• ensuring site level pricing is competitive and accessible
• lead employees to meet the organisation's expectations for productivity, quality, continuous improvement, and goal accomplishment
• provide induction training for all team members ensure each new team members is provided with a 3 month induction plan, training records and access to learning tools and a mentor
• building and leading a great team, and developing budgets and reporting that will reflect your progress in building the business
• build a team within each asset and create a sense of synergy across the portfolio
• your role will include all aspects of recruiting, on-boarding, training and inspiring a team of Community Hosts and Leasing Professionals
• you will also be responsible for the day to day management of the team, including training, motivating and developing them
• engage with all current clients and possible new clients to deepen and broaden positive client connections by learning about them and their companies
• lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning
• your objective will be to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals and referrals
• stays informed about current market and competitor conditions that may impact the community's occupancy and sales results
• you will need to be fully committed to support the Community Manager in all aspects of the role including supervising leasing performance, occupancy, team members, reporting, problem solving, resident satisfaction, strategizing and delivering resident events, etc
• coordinating and overseeing the planning and implementation of, various community recreational and social activities. Ensuring they are actively promoted and advertised to our residents
• communicate and reinforce all company standards, policies and procedures
• ensure that Assistant Manager is aware of company procedures regarding employment
• review resident needs and feedback for staff, carrying out annual performance reviews

Requirements

• sales
• community
• deputy General Manager
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• general Manager
• manager
• operations
• assistant Operations Manager
• operations Manager
• facilities
• assistant Centre Manager
• building Manager
• music
• serviced Office
• assistant Building Manager
• centre Manager
• centre management
• community Associate
• community Manager
• team leadership
• coworking
• assistant Community Manager
• music industry
• business Centre
• community Lead
• general manager
• membership Manager
• assistant Membership Manager
• at least 5 years of similar experience in studios, creative startups or co-working
• strong customer service ethic / background
• have experience within BTR, property sector, hospitality, leisure industries or similar at a management level
• creative industry
• at least 2 years of managerial experience
• experience in managing a team of at least 6 people
• be a natural leader, motivating and coaching your team to succeed
• highly skilled verbal and writing communication skills
• flexible office
• knowledge of the music studios industry
• experience in managing expenditure against budget
• have a passion for customer service and ensuring excellence
• good organisation skills and dedication to completing projects in a timely manner
• ideally having entrepreneurial experience, whether it be in your own business or in early-stage startups
• coworking space
• technical understanding of studios equipment
• understanding H&S compliance and complex building matters is a must
• be proficient in executing sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing
• detail oriented and comfortable working in a fast-paced environment
• positive, can do attitude
• individual with enviable customer service skills
• common sense approach
• have a Collaborative working style and strong leadership qualities to ensure that people follow your lead
• very well organised & excellent time-keeping
• ability to think on their feet and make considered decisions
• professional integrity, trustworthy
• outgoing, warm and friendly personality
• organised, meticulous, tenacious
• 3+ years' experience as a Manager in the hospitality, retail or coworking industry

Earnings for position general manager