PLUMBS DAIRY in Cambridge Salary
REARDON & CO LTD ASH HOUSE BRECKENWOOD ROAD FULBOURN CAMBRIDGE CB21 5DQ
TIN: 07670046
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Earnings on positions in PLUMBS DAIRY
PLUMBS DAIRY is looking for employees for positions:
customer service administrator
Working hours
- temporary
Responsibility
- dealing with customer enquiries regarding their account both on the telephone and via email each day
- taking payments from customers over the telephone and via the post, and logging them securely and accurately against the relevant accounts
- accurately recording large numbers of BACS payments against relevant customer accounts
- keeping the delivery drivers rounds books and customers’ accounts completely accurate and communicating any changes with the relevant milkman/woman
- chasing customer debts where an account hasn’t been paid and taking further action where necessary
- creating promotional leaflets to promote seasonal offers
- assisting colleagues whenever necessary
- acting as the first point of contact for any customer complaints - either dealing with personally over the telephone or email with excellent interpersonal skills or escalating where necessary
Requirements
- experience in an office and/or customer service role
- outstanding communication and interpersonal abilities, both in person and via email
- ability to work well within a small team
- able to multi-task in a busy role without losing attention to detail, in a calm manner
- excellent organisational skills
- familiarity with office management procedures
- customer service: 1 year