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PLUM RECRUITMENT is looking for employees for positions:
customer service manager
customer service manager
Working hours
full-time
Language
english
Requirements
minimum of 2 years’ experience in a customer service environment
commitment to customer satisfaction
can do attitude with a pleasant and calm demeaner
ability to multitask and work in a fast-paced environment
strong detail orientation and written communication skills
excellent verbal communication skills and phone etiquette
possess strong work ethic and team player mentality
preferred experience with ERP systems
Responsibility
represent the sales teams internally and report to the board weekly on status of the orderbook, along with expected sales values sent to warehouses
ensure there is a network of effective communication between Sales and Customer service to ensure orders are received with high accuracy and processed efficiently
ensure all operational customer data is captured, stored and utilised to avoid additional delays or costs
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