PLUM PERSONNEL

Responsibility

• answer telephones and deal with telephone queries or transfer to colleagues as necessary
• provide general support to the team where needed, including general clerical duties such as copying, mailing and filing
• receiving and processing orders, enquiries and queries from existing and potential international customers
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• general office administration duties as required
• keeping international clients fully informed with all relevant information pertaining to their orders, special offers and delivery of goods
• admin support for the sales team
• resolving queries from international customers and prospects
• prepare quote sheets and stock offers, including product info, images and pricing
• dealing with stock management, payment and shipping queries by working closely with the Warehouse, Accounts and Sales Departments
• assist the sales team in the preparation for customer meetings – including creating presentations, printing of documents and collation of samples
• preparing quotations and pro forma invoices for international customers and completing follow-up of these via telephone, email and fax
• maintaining close contact with shipping and carriage agents to expedite cost effective and timely delivery of goods
• assisting in market research, including weekly online reviews and seasonal presentations
• field all trade and consumer related enquires and action as required
• assisting in day-to-day sales communication to international customers, supplying information and arranging distribution of catalogues and samples
• helping the company to develop their customers market by selling products and increasing order values
• website support, including uploading content and images and ensuring this is kept up to date, as well collating payments
• ensuring all customers receive excellent service from initial enquiry through to order fulfillment
• provide Support for customers
• tender Support
• booking orders and communication to sales team and customers regarding order and its status
• logistics coordination
• providing weekly statement to customers
• prepare sales forecasts for distributor sales each month
• £18k - £21k
• provide support for UK field sales team
• monitor and manage complaints across all platforms and respond as required – including resolving issues, monitoring and logging complaints and arranging replacements
• booking orders
• comply with the terms of the company handbook, employment contract and NDA

Requirements

• previous sales administration and/or tender coordinator experience is preferred
• previous experience of tender alert services and portals
• minimum 3 years' experience in sales administration / inside sales
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• relevant degree/qualification or equivalent business experience
• highly motivated and committed to providing a top-quality service to customers
• excellent written and verbal communication skills
• minimum 3 years’ experience in sales administration / inside sales
• excellent attention to detail
• fluent or native in French
• previous Office experience necessary
• comfortable with main IT packages, SAP Enterprise, Outlook, MS Teams, CRM
• ability to organise, plan workload and prioritise where necessary
• previous Customer services experience is preferable
• excellent time management skills and the ability to prioritize work
• high level of accuracy in checking & processing information with attention to detail
• excellent eye for detail
• able to work on own initiative, make effective decisions and also work as part of a team
• A positive flexible attitude
• an understanding of CRM Systems, ideally Salesforce, in conjunction with the pre sales/sales process. Familiarity with sales and how to structure and work with sales funnel
• good IT skills and proficiency in MS Office and some knowledge/experience of document management and organisation
• strong organizational and project management skills with the ability to multitask, prioritize, manage time effectively and take instructions from multiple different sources

Earnings for position sales administrator

Responsibility

• responsible for sales ledger and cash collection for the Italian speaking territories
• to ensure accurate and timely notes are against each customer account in Oracle
• maximise the cash flow by setting internal mechanism to facilitate cash collection
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• to continually meet the cash collection and debtor day targets as set by the company
• handle accounts and proactively negotiate to bring payment in to line
• to understand all business procedures to easily identify any potential barriers to payment
• anticipate and minimise risk development and credit risk exposure
• to proactively manage all customer queries, through investigation to query completion
• maintain own ledger; ensuring correct details are registered resolving unallocated cash, credit balances and customer refunds
• categorise international customers by investment level risk protecting the company from high credit exposure
• to protect the overall quality of debt assets
• to ensure daily debtor calls are duly made as part of monthly collection strategy
• manage internal query management system
• to make decisions regarding customer holds and when litigation processes should begin
• obtain sufficient information to perform credit check to set credit limits
• monitor and review customers payment and business level performance to minimise risk and maximise efficiency
• to post cash payments onto customer accounts
• work with the Team and the Credit Manager on Direct Debit collections and processing
• maintain accurate and up-to-date customer information to minimise risk exposure and improve internal communication
• process refunds and commission
• update Lease payments in Oracle, reconciling lease company prepayments
• identify possible high risk customers and act accordingly to reduce risk, including legal action
• to ensure manager consistently advised of any customer issues
• to ensure over 60day debt is kept to a minimum
• liaise with lawyers for all legal matters relating to legal actions against international customers
• to work with revenue billing, order authorisation, sales teams, and other internal contacts to ensure correct information is provided to customer
• undertake any ad-hoc duties as directed by the Credit Manager
• our client is looking for a Credit Controller to join their team. The successful candidate will be responsible for a ledger of approximately 1000 accounts, and to proactively manage the collection of debtor balances by phone, email, and letter
• raise interest invoices when needed
• comply with all Group policies, procedures, and objectives
• produce, analyse and monitor international DSO

Requirements

• previous experience in credit control desirable but not necessary
• good level of fluency in the Italian language
• experience dealing with customers in any capacity would be advantageous
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• extensive experience of sales ledger / bookkeeping
• diligence is key, strong focus on daily tasks
• basic accountancy knowledge
• must be well organised performing daily and monthly duties
• experience of dealing effectively with high volume accounts
• good critical thinking skills for customer disputes, account reconciliations
• must feel confident dealing with customers both on the phone and in writing
• excellent communication skills, both verbal and written, and ability to build effective working relationships with internal and external customers
• numerate and good analytical skills
• ability to perform as part of a team and within a busy office environment
• proven ability for attention to detail and accuracy
• desire to learn and progress within Credit Control, opportunity to study for credit control qualifications is offered with this role

Earnings for position credit controller

Responsibility

• writing and compiling bid responses
• identifying opportunities for bid submissions and raising them with the Sales management team
• collaborating with sales to understand bid timelines and strategies
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• analysing the tender document to understand the needs of the client
• bringing creativity and new ideas to the bid process to increase our sales returns
• planning bid preparation to ensure that deadlines are met
• co-ordinating directly with our customers "owning" the bid relationship
• liaising with other Managers and stakeholders to agree bid details
• monitoring bid governance ensuring the company is compliant with expectations
• preparing case studies and other reference materials
• liaising with other departments to obtain specific bid answers
• editing or rewriting previous tenders to reuse relevant material
• managing our bid information repository
• collating materials provided by various departments and ensuring a uniform tone across the overall document
• updating bid outcomes in our CRM software
• conducting research and key points to include in bids
• recording bid "science" so that we can learn from all outcomes and continue to improve
• initiating persuasive and detailed proposals
• assistance with other proposal creation and proposal template management
• liaising with suppliers, vendors, and subcontractors
• keeping track of all costs and managing budgets
• ensuring that the bid is accurate and delivered on time
• working closely with the Bid Writer to review and thoroughly understanding tender documents and customer requirements
• support bespoke proposal templates for each customer

Requirements

• must ensure that all Bids are submitted to deadline
• previous demonstrable experience in a similar role
• extensive bid writing experience
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• must ensure that all Bid activity is recorded in our CRM system
• technical awareness including an understanding of bids and processes
• must track our "bid science", recording and evaluating all bid outcomes to learn and improve
• excellent written and verbal communication skills
• strong teamwork and interpersonal skills
• excellent analytical and problem-solving skills
• deadline-driven and committed to excellence
• able to provide leadership and guidance to the Bid Writer
• must ensure that all Bids are prepared to the highest possible quality with relevant, bespoke language and content for the client concerned
• able to work to tight timescales particularly when supporting and developing proposals
• proactive in prioritising own workload and assigned areas of responsibility to others
• able to influence assertively to achieve targets and results

Earnings for position bid manager

Responsibility

• develop and enhance marketing material
• updating company website
• develop desktop publishing presentation documents for the business sales needs using Adobe InDesign software
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• administering and maintaining company website
• managing and publishing project and company information via social media platforms
• proof reading of e-shot, presentation, and website content
• reporting of leads, ROI and budgets to vendors that have allocated marketing funding
• manage invitations to company events
• creating marketing campaign budget requests with the help of pre created templates
• maintain and manage Client contact data base
• presenting promotions and incentives to customers via live events, e-mail conversations, phone and webinars
• working with the team and vendors to create go to market campaigns to promote new products. This will be in the form of e-mail campaigns, telemarketing, digital marketing, events, and webinars
• production of project flow charts using Microsoft Project
• event management, working with the team to make sure tasks are allocated and completed to ensure the smooth running of events. Working from check lists to make sure nothing is missed
• assist with filing
• frequently issuing social media content via Twitter and other forms
• helping create a company ethos and brand associated to our values and bringing us closer to customers and prospects
• on the day event management of live events, ensure the team knows their roles and all logistics are in place and thought out, check lists again will be available to use and you will be supported by the team
• managing and executing regular e-shot campaigns and telemarketing campaigns
• data management, ensure data is licensed and that the company have the most appropriate data sources for each campaign. Manage relationships with data providers to ensure we maximise market reach
• meeting and working with marketing counterparts within the partner channel including vendors and distributors, share plans and discuss new ideas
• competitive analysis awareness, be aware of what other partners are doing and where we may have gaps that need filling or areas of improvement

Requirements

• educated to degree level or equipment or 12 months Marketing experience
• experience in graphics useful
• evidence of personal achievement
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• good Excel skills
• desire to grow a brand, to demonstrate how has been achieved previously would be beneficial
• desktop publishing
• methodical and considerate to others
• strong organisation and attention to detail
• self-motivated with a positive attitude
• ability to work remotely and report progress via online meetings
• good awareness of social media, competitors and how the business can improve in this area
• excellent communication and organisational skills and a team-oriented mindset
• strong work ethic
• confidence to speak publicly at events and within meetings, your voice is important to them
• desire to make a difference and play a big part in the company’s expansion

Earnings for position marketing administrator

Responsibility

• develop and enhance marketing material
• managing and updating the company’s system
• develop desktop publishing presentation documents for the business sales needs using Adobe InDesign software
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• implementation and management of campaigns for in-house telemarketing team
• administering and maintaining company website
• producing company information packs for use in marketing and sales activities
• managing and publishing project and company information via social media platforms
• creating and updating existing marketing, sales and general company presentations when required
• liaising with external suppliers to produce marketing content eg. Press release, direct mail etc
• manage invitations to company events
• updating of the company website content management system
• maintain and manage Client contact data base
• assisting in supplier and prospect visits
• production of project flow charts using Microsoft Project
• producing the monthly Marketing Board Report
• implementation and management of internal and external surveys using the company’s chosen software tool
• production and management of the company’s internal newsletter
• involvement in the company’s internal communications activities
• producing and managing the department’s processes and work instructions
• regularly updating 7 websites
• overall marketing responsibility for 2 of the 4 within the company

Requirements

• demonstrable digital marketing experience and/or qualifications
• positive, proactive and flexible outlook
• work well as a team and on own initiative
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• experience in graphics useful
• high levels of integrity and empathy
• able to manage time and prioritise work
• good Excel skills
• enthusiastic, tenacious and hardworking
• excellent negotiation skills
• desktop publishing
• commitment to get the job done ahead of time to the very highest standards
• highly professional with excellent self- presentation standards

Earnings for position marketing executive