Salary at PLATINUM GROUP

Responsibility

• parts Advisor
• maintain accurate inventory of parts and supplies
• coordinate with technicians to ensure timely delivery of parts
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• maintain a clean and organized parts department

Requirements

• previous experience in a parts department or automotive industry preferred
• strong organizational skills and attention to detail
• excellent phone etiquette and communication skills

Benefits

• company car

Earnings for position parts advisor

Responsibility

• maintain accurate and up-to-date financial records

Requirements

• strong attention to detail and accuracy
• excellent organisational and time management skills
• ability to work independently and prioritise tasks effectively
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• strong communication and interpersonal skills

Earnings for position accounts administrator

Responsibility

• greet customers and provide them with a positive experience
• listen to customer concerns and accurately document them
• conduct vehicle inspections and provide detailed reports to customers
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• explain recommended repairs and services to customers in a clear and understandable manner
• provide accurate estimates for repairs and services
• schedule appointments and manage the service department's calendar
• coordinate with technicians to ensure timely completion of repairs
• follow up with customers to ensure satisfaction and address any additional concerns

Requirements

• previous experience as a service advisor or in a similar customer service role is preferred
• strong communication and interpersonal skills
• knowledge of automotive systems and repairs is a plus
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• ability to multitask and prioritize tasks in a fast-paced environment
• excellent problem-solving skills
• proficient computer skills for data entry and record keeping

Earnings for position service advisor

Responsibility

• to control, supervise and educate all department staff in the proper use of equipment and resources
• to maximise customer satisfaction through the correct application of the manufacturers warranty and goodwill procedures
• to ensure accurate submission of warranty and goodwill claims on a daily basis and to monitor daily and weekly warranty reports

Requirements

• previous experience in a customer service role
• strong communication skills, both verbal and written
• ability to handle difficult or irate customers with professionalism and empathy
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• basic mechanical knowledge to assist with troubleshooting customer issues
• to ensure the efficient and profitable operation of the Service department
• to control resources at a level commensurate with profit requirements
• proficient in cash handling and point-of-sale systems
• to maximise departmental performance in line with market potentials through the sale of labour, parts and materials
• excellent problem-solving skills and ability to think quickly on your feet
• ability to work in a fast-paced environment and handle multiple tasks simultaneously
• to ensure customers requirements are fully understood and communicated in an effective manner to other members of the department
• to accurately record customer and vehicle details and service histories and to operate a customer follow up-system
• service Supervision/Management: 2 years
• to plan the optimum utilisation of the workshop capacity
• to carry out recall programs and procedures as per manufacturers guidelines and recommendations
• to deal with customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure high standards of customer satisfaction
• to ensure that efficient use is made of all resources including labour, materials and equipment

Benefits

• company car

Earnings for position service manager

Responsibility

• this is an exciting opportunity to join one of the South West’s largest family run dealer groups
• we provide an excellent working environment with progressive and supportive career opportunities
• we are looking for an experienced Workshop Controller to join our team at Toyota & Hyundai in Trowbridge, to ensure exceptional customer satisfaction at all times and co-ordinate and assist in the service and repair of all motor vehicles coming through the workshop
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• you will be required to road test vehicles, carry out Quality Control checks and maintain the integrity of all manufacturer product information
• you will work closely with the Service Manager on the day-to-day scheduling and running of the workshop and deputise for them during their annual leave
• you will require a keen attention to detail, and be able to work accurately at all times, with the ability to work under pressure
• as a family-run business, we are committed to our staff’s well-being, and we will recognise and reward your hard work, loyalty, and commitment to both our customers and your colleagues
• with the Group expanding it’s portfolio in terms of both volume and innovation, we are looking for candidates who wish to challenge themselves technically and develop their career to a new level
• so, if you have the skills and experience required, combined with enthusiasm and commitment, you could be just the person we are looking for. We look forward to hearing from you
• job Types: Permanent, Full-time
• job Types: Full-time, Permanent