PILTON WORKING MEN'S CLUB

Responsibility

• ensure that the team are adhering to the licencing laws set out by the government
• report the Bar Manager any additional staffing needs/training or requirements
• provide feedback to the Bar Manager on customer needs and suggestions
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• ensuring all non-club members are signed in
• deal with customer feedback and provide adequate solutions to customer complaints
• standing in when needed to support staff on busy shifts when required

Requirements

• at least 1 year experience in hospitality
• enthusiastic and self motivated
• availability to work nights, weekends, and holidays
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• serving customers in a timely and professional manner
• excellent customer service
• responsible for informing Bar Manager of items needed for wet and dry goods to maintain stock levels
• hands on attitude
• presentable and well kept
• excellent knowledge of beverages and bar operations
• keep all working areas clean, tidy and up to standard
• frequent cleaning such as fridges, floors, emptying bins, outside and inside table areas
• securing the building when locking up
• adhering to health and safety rules
• maintain the condition of the beverages and confectionary
• collect cash/card payments for goods received

Earnings for position bar staff

Responsibility

• ensure that all employees are following company policies and procedures
• monitor customer service levels and take corrective action when needed
• ensure that all safety protocols are being followed
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• maintain a professional attitude and appearance at all times
• manage employee scheduling
• handle customer complaints in a timely manner
• provide guidance and direction to employees as needed
• bar shifts and covering staff shortfall where necessary
• stock ordering and management
• liasing with brewery and suppliers
• maintaining cellar

Requirements

• supervising experience: 2 years
• supervising experience: 1 year
• bar management: 2 years
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• bar management: 1 year
• hospitality: 1 year
• customer service: 2 years
• customer service: 1 year
• management: 1 year

Responsibility

• takes pride in a job well done, committed to achieving high standards of service, cleanliness and hygiene
• is punctual, reliable and trustworthy
• is well organised and able to manage his/her working time efficiently and effectively
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• good knowledge of non-alcoholic and alcoholic beverages
• is able to effectively supervise the work performed by bar staff club cleaners
• ensures that staff are knowledgeable about the product range available and the appropriate pricing
• the Relief Manager is responsible for managing, monitoring and controlling all aspects of club and its facilities when the Bar Manager is not on shift
• the key aim of this role is to provide club members with a consistently good experience by achieving and maintaining excellent standards of cleanliness and hospitality
• ensures that all staff fully understand their obligations under licensing legislation
• adheres to the club’s fire procedures and ensures all appropriate staff have adequate fire related training
• ensures all fire exits remain clear and easily opened. Ensures fire doors remain closed
• ensures security measures such as successfully closing and locking doors and windows as well as setting the burglar alarm are consistently performed by all relevant staff

Requirements

• the Relief Manager performs task & duties given to him/her by the Bar Manager that are vital to the smooth day-to-day operation of Grangemoor Working Men’s Club. He/she mirrors the duties of the Bar Manager in her absence

Responsibility

• to work closely with the club management committee