store manager
3 the last 31 days, recently 2022-12-14
Responsibility
- fully understand what drives performance and be able to engage confidently about store performance and any required actions
- review all available information and act on Best-Sellers, ATV, UPT and other KPI’s to drive improvements in top line sales
- review all available information and act on Best-Sellers, ATV and Conversion to drive improvements in top line sales
Show more +24 - confidently feedback awareness of and actions to resolve store under performance to senior management
- proactively work to exceed all KPI’s
- develop and maintain a strong working relationship with the other concessions and Garden Centre colleagues
- be part of creating and managing a positive customer service culture in the store
- coach & motivate colleagues to contribute to the achievement of targets
- ensure right people in the right place at the right time
- take part in stock management activities such as weekly stock counts
- communicate to the store team in a way that captures interest and stimulates future actions
- able to run back office tasks such as order placement or rota development in the Store Managers absence
- engage with Salon colleagues on how to improve capacity, performance and contribution
- promote, manage and deliver Service led events within the store
- deliver exceptional Retail Store Standards across all customer facing and ‘back of house’ areas
- any other reasonable duties as required by line manager as appropriate
- to comply with all communicated company guidelines and actions
- key Holder responsibility
- plan and execute changes to promotions, campaigns and events in a timely and accurate manner
- manage replenishment processes to ensure 100% availability at all times of top 100 selling lines within the business
- deliver TPC performance ahead of targets set
- ensure store, team and personal compliance with all company policies and procedures relating to the control of Cash, Stock, Store and Staff are in place and adhered to
- responsible for creating and managing a positive customer service culture in the store
- ensure all Health & Safety compliance is up to date within the store – Risk Assessments, First Aid, Fire Safety, Staff Safety
- any other reasonable duties as required by line manager as appropriate including but not limited to customer service, manual handling and supporting other stores in the estate
- stock management
- stock Management
Requirements
- retail management: 2 years
- store management: 3 years
- retail: 5 years
Show more +4 - pet/animal: 1 year
- pet/Animal: 1 year
- pet / animal: 2 years
- retail: 4 years
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