PETS AT HOME is looking for employees for positions:
operations director
Requirements
A proven track record operating at a senior leadership level for a leading UK/International retailer or multi-site service provider
outstanding interpersonal skills with an ability to build trusting and robust relationships, both in person and remotely
excellent communication skills, both written and verbal and an awareness and ability to adapt communication style for varying audiences
A data focused mindset, gaining insight to drive and execute commercial opportunities and taking actions to mitigate risks
proven leadership skills with a high support, high challenge approach to develop and drive a high performing team culture
evidence of executing exceptional standards focusing on a consumer first approach to service and standards in a high service environment
ability to empathise with pet owners, understanding the emotional relationship pets play in consumers lives
A natural coach and developer of people, inspiring your broader teams through a natural drive and energy to support, creating fun and positivity
events coordinator
Trade
arts & Entertainment
Arts & Entertainment
Language
english
Requirements
experience of planning and coordinating events
strong administrative background and communication skills
experience of sourcing and contracting venues
excellent organisational skills and attention to detail
experience of working with colleague of all levels, including senior leadership
the ability to multi task, attention to detail and a creative approach
ability to work under pressure to meet deadlines
experience working with external suppliers
Responsibility
post event feedback collation and evaluation
event material collation for key stakeholders
delegate registration, liaison and administration
senior infrastructure engineer
Working hours
full-time
Responsibility
at Pets at Home, we are passionate about pets and their well-being
we are seeking a talented Senior Infrastructure Engineer to join our Group Infrastructure team, focusing on both cloud and on-premises technologies
key Responsibilities
we believe in creating a world where every pet is loved and cared for, and our team plays a crucial role in making this vision a reality
key Requirements
support and Maintenance: Perform day-to-day actions, maintenance, and configuration of our platforms
mentorship: Act as a senior engineer within the team, providing coaching and support to peers
supplier Engagement: Manage relationships with suppliers, including support and billing
service delivery manager
Working hours
full-time
Responsibility
at Pets at Home, we are dedicated to transforming pet care through our next-generation holistic pet care service
we are backed by unprecedented investment, and a key part of this investment is our new purpose-built distribution centre in Stafford
key Responsibilities
pets at Home is on a mission to transform pet care by creating a fully personalised customer experience that integrates pet care across our stores, multi-channels, and veterinary services
location: Stafford Fulfilment Centre with occasional travel to the support office in Handforth
our goal is to provide a fully personalised customer experience that seamlessly integrates pet care across our stores, multi-channel platforms, and veterinary services
location: Handforth Offices, UK
with unprecedented investment and a commitment to innovation, we are looking for an IT Service Delivery Manager to join our team and play a crucial role in this transformation
Requirements
ITILv4 certification is preferred
ideally ITIL V4 qualified
pets just see people
they aren’t biased and they don’t discriminate
we take our inspiration from pets and we value and respect difference in all its forms
our aim is to reflect the diversity of the communities we operate in and every colleague can help us achieve this
apply today and help us shape the future of pet care
join Pets at Home and be part of our exciting journey to transform pet care. Apply now to contribute your expertise to our innovative and customer-focused team
technician
Working hours
full-time
Responsibility
the Role
right now we are looking for a Technician to join our Grooming Equipment Team at our brand new Stafford Fulfilment Centre on a Fixed Term Contract until March 2024
about you
reporting to the Grooming Equipment Manager you will be responsible for the servicing, sharpening, tensioning to a various type of scissors and various types of clipper blades and other Grooming equipment used in Pets Grooming across the country
forward-thinking with a customer centric focus
strong attention to detail
alongside you will maintain accurate stock levels for parts and consumables to ensure we have a smooth process for repairing grooming items and raising any order requirements and to participate in stock take
maintain the data of items within the Grooming Equipment Tech Team for reference for our customers and ensure that the appropriate work has been undertaken and that the items/Kit meets an acceptable working standard, recording accurate detail of jobs
researcher
Working hours
full-time
Responsibility
an exciting opportunity has arisen to join our rapidly expanding UX team in the role of UX Researcher
collaboration with design and product teams to plan, design, prepare and run user research activities
design and run discovery research to develop a deep understanding of the needs of our users
manage the usability testing process from recruiting participants, designing tasks, and preparing discussion guides, to test moderation, analysis and presenting results
effectively communicating user research findings to the team and the wider organisation, including formal reports and presentations at show and tells
maintaining research outputs so they are shareable and traceable
as the UX Researcher, you will work closely to support our Product & UX teams to understand our customers needs, leading to the creation of useful, usable, and highly engaging product experiences
helping to promote a collaborative, user centric culture through group analysis, workshops, and ideation sessions
Requirements
experience conducting and leading research
experience of designing, facilitating, and analysing a wide range of qualitative and quantitative user research methods
strong understanding of strengths and limitations of different research methods
experience of presenting user research findings in a wide variety of formats and contexts
demonstrable knowledge, experience in and passion for user centred design practices
confident in planning and prioritising your own workload
good interpersonal and communication skills
about Our Benefits
app developer
Working hours
full-time
Responsibility
pets at Home is undergoing a digital transformation to revolutionise our customer and colleague facing digital platforms
we are seeking talented React Native Developers to join our in-house development team
work as a React Native Developer within one of our cross-functional product teams
guide mobile app technical decisions and implement solutions on the customer-facing mobile app
advocate for developing with accessibility and performance in mind, while continuously seeking opportunities for improvement
write automated tests using Jest and React Native Testing Library
work within an agile environment following the Scrum methodology
this is an exciting opportunity to be part of a team that is reinventing customer journeys and striving to become the best pet care business in the world
Requirements
minimum of 4 years of experience building mobile applications in React Native with TypeScript
experience with automated testing using Jest and React Native Testing Library
familiarity with agile methodologies, particularly Scrum
some experience with native mobile app development using Kotlin and/or Swift
strong commitment to code quality and adherence to coding standards and documentation
familiarity with package managers
knowledge of Azure DevOps for managing the application lifecycle
customer-oriented mindset with a focus on data-driven development
digital designer
Working hours
full-time
Responsibility
about the role
we focus on fostering a culture of continuous learning and embedding knowledge seamlessly into our colleagues' workflow
applying instructional design principles to craft interactive and engaging learning experiences that align with specific learning objectives
creating and adapting learning content following established design templates and guidelines
we’re looking for a Digital Learning Designer to play a pivotal role in shaping our learning experiences and driving our colleagues' success
enhancing learning experiences by incorporating multimedia elements, such as graphics, videos and simulations
as a Digital Learning Designer, you will join our dynamic Learning Design team and contribute to the creation of engaging and impactful digital learning experiences
ensuring all learning materials meet accessibility standards, including Web Content Accessibility Guidelines
systems administrator
Working hours
full-time
Requirements
previous experience in a similar systems administrator role or a background in finance
exceptional multitasking abilities and the skills to prioritize tasks in a fast-paced environment
strong organizational skills and a proactive approach with excellent attention to detail
effective communication skills, with the ability to convey technical information in a non-technical manner
A collaborative mindset with the ability to work within a team across multiple sites and third-party suppliers
A willingness to learn and adapt to new systems and processes
Responsibility
responsibility for master data maintenance within S/4 HANA finance system ensuring data accuracy and adherence to controls
we are excited to announce a new opportunity for a Finance Systems Administrator to join our dynamic Finance Systems & Continuous Improvement team
perform Period end Systems admin activities such as closing ledgers, monitoring inbound and outbound interfaces
as a Finance Systems Administrator, you will play a crucial role in supporting our Vets finance team and business user community, ensuring the smooth operation of our finance systems and processes
maintaining system workflows for Purchase Orders, Invoice approvals, journals, and bank within the S/4 HANA system
development and measuring of KPIs to drive performance within the finance team
working with our Superuser community to identify continuous improvements and supporting Finance and wider business with Systems training and adoption
collaborating with finance and IT teams to ensure an excellent service is provided to our support office colleagues and JVP partners and acting as first point of call and triage for issue resolution
pensions administrator
Working hours
full-time
Responsibility
about the Role
we are seeking an enthusiastic Pension Administrator to join our busy team based in our Support Office in Handforth, Cheshire
to administer colleague pension requests, opt outs, and changes for 9000 colleagues on a four-weekly basis across a number of payrolls
this is a great opportunity for someone looking for their next step and will offer many developmental opportunities
support with pensions Auto-enrolment tasks, end of period reporting, contribution files, and returns to The Pension Regulator
assessing colleagues for inclusion into the company pension scheme in line with Auto-enrolment
reconciliation of pension contributions files prior to submission to pension provider
query management and resolution to deliver first class service to our colleagues
Requirements
previous experience of administering pension processes within an office environment is essential
you will have a strong understanding of Auto-enrolment pension legislation
the successful candidate should be well organised, work to a high level of accuracy, and have keen attention to detail
to ensure we deliver a first-class service, you will need to have strong written and verbal communication skills
our diversity and inclusion vision is that everyone is welcome and feels part of our group