PETCOVER EU

Responsibility

• this is a varied role that includes sales, customer service and administration
• answer and resolve customer queries and demonstrate ownership of the task
• identify and understand customer demands and needs in relation to pet and pet business insurance
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• general policy administration
• proactively convert insurance quotes to sales
• hours of Work: 37.5 hours per week
• pro-actively follow up insurance enquiries to convert to an insurance policy
• confidently handle and overcome objections to sales
• location: Office based - Haywards Heath, West Sussex
• ensure customer satisfaction is exceeded
• follow up and convert introductory insurance offered by our partners - microchippers, breeders, vets and charities
• produce high quality documentation and maintain records on our systems
• looking for a new challenge?
• an exciting opportunity has opened for an individual to grow, expand and develop their skills with a leading pet insurance provider as we launch and develop our pet and pet business brands across the UK and Europe
• an exciting opportunity has opened for an individual to grow, expand and develop their skills with a leading pet insurance provider as we launch and develop our pet and pet business and brands across the UK and Europe
• love speaking to people?
• love pets?
• A challenge that includes a daily mix of customer service, sales and administration?
• comprehensive knowledge and understanding of the company products
• thrive from understanding customer requirements and getting the best outcome for them?
• an exciting opportunity for a sales person to grow, expand and develop their skills with a leading pet insurance provider as we launch and develop our pet and pet business brands across the UK and Europe
• this is a varied role that includes sales, customer service and administration focussing on the exotic pet and pet business areas of the business
• identify trends and areas for improvement with a solution-based attitude
• do you enjoy the challenge and thrill of a sale?
• share knowledge and expertise with colleagues
• ensure company and regulatory policies are complied with
• undertake regular learning and development in line with company and FCA requirements

Requirements

• experience within a customer facing / support role
• experience within a sales focussed insurance role, desired but not essential
• experience within a previous insurance role, desired
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• customer focussed - a passion for customer service and exceeding expectations
• strong verbal and written communication skills
• A keen communicator
• positive ‘can do’ attitude
• excellent verbal and written communication skills
• team player
• high attention to detail
• quick learner
• excellent prioritisation and time management skills
• outbound sales: 3 years
• customer service: 1 year
• competent with ICT and keen to learn and develop new systems
• 3+ years’ proven experience within a customer facing sales role
• A love of pets

Earnings for position customer service executive

Responsibility

• this is a varied role that includes sales, customer service and administration
• answer and resolve customer queries and demonstrate ownership of the task
• identify and understand customer demands and needs in relation to pet and pet business insurance
  Show more +25
• holiday: 25 days
• general policy administration
• proactively convert insurance quotes to sales
• hours of Work: 37.5 hours per week
• pro-actively follow up insurance enquiries to convert to an insurance policy
• confidently handle and overcome objections to sales
• location: Office based - Haywards Heath, West Sussex
• ensure customer satisfaction is exceeded
• follow up and convert introductory insurance offered by our partners - microchippers, breeders, vets and charities
• produce high quality documentation and maintain records on our systems
• looking for a new challenge?
• an exciting opportunity has opened for an individual to grow, expand and develop their skills with a leading pet insurance provider as we launch and develop our pet and pet business and brands across the UK and Europe
• love speaking to people?
• love pets?
• A challenge that includes a daily mix of customer service, sales and administration?
• comprehensive knowledge and understanding of the company products
• thrive from understanding customer requirements and getting the best outcome for them?
• an exciting opportunity for a sales person to grow, expand and develop their skills with a leading pet insurance provider as we launch and develop our pet and pet business brands across the UK and Europe
• this is a varied role that includes sales, customer service and administration focussing on the exotic pet and pet business areas of the business
• an exciting opportunity has opened for an individual to grow, expand and develop their skills with a leading pet insurance provider as we launch and develop our pet and pet business brands across the UK and Europe
• identify trends and areas for improvement with a solution-based attitude
• do you enjoy the challenge and thrill of a sale?
• share knowledge and expertise with colleagues
• ensure company and regulatory policies are complied with
• undertake regular learning and development in line with company and FCA requirements

Requirements

• experience within a customer facing / support role
• experience within a sales focussed insurance role, desired but not essential
• experience within a previous insurance role, desired
  Show more +14
• customer focussed - a passion for customer service and exceeding expectations
• strong verbal and written communication skills
• A keen communicator
• positive ‘can do’ attitude
• excellent verbal and written communication skills
• team player
• high attention to detail
• quick learner
• excellent prioritisation and time management skills
• outbound sales: 3 years
• customer service: 1 year
• competent with ICT and keen to learn and develop new systems
• 3+ years’ proven experience within a customer facing sales role
• A love of pets

Responsibility

• drive process improvements to increase efficiency and evolve the operating model to meet changing customer and market needs
• develop and implement marketing strategies to promote products or services
• conduct market research to identify target audiences and evaluate market trends
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• manage the resource plan, to forecast peaks and troughs and deploy people and other resources to deliver priorities whilst controlling quality
• manage operating budget and headcount to meet expense plans
• create and manage marketing campaigns across various channels, including social media, email, and digital advertising
• collaborate with cross-functional teams to ensure consistent messaging and brand identity
• execute centrally delivered projects to deliver maximum benefits by creating and managing launch and control/response plans
• lead and motivate employees to achieve financial targets, deliver excellent service, and build a positive culture
• track and analyze marketing campaign performance using data analytics tools
• proactively manage all processes to ensure they function to a high standard and achieve service compliance and quality targets in the branch plan and in partnership with the Group COO, CEO and Managing Director, meets the needs of Customers and Partners
• monitor competitor activity and adjust marketing strategies accordingly
• deliver effective performance management including development, training and succession planning to raise capability and performance
• increase operational discipline across the branch to deliver a much simpler, joined up experience for Customers, standardising systems and processes where appropriate, removing complexity for our employees and partners whilst focusing efforts on work that drives excellent compliant customer service and simplicity
• stay up-to-date with industry trends and best practices in marketing
• management of monthly trading performance meetings, ensuring timely actions are taken to correct poor performance
• responsible for ensuring overall profitability of the Branch is in-line with plans
• manage UK marketing activity in association with the Marketing Manager and Business Development Manager
• accountable for delivery of all compliance targets including FCA, Lloyds, Contract Certainty, Consumer Duty and TCF in order to maintain high standards

Requirements

• demonstrated experience in Underwriting agency and cover holder applications
• resource / capacity management and planning
• process Management and KPI tracking
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• proven experience in developing and executing successful marketing campaigns
• strong knowledge of digital marketing channels and tools
• continuous improvement tools
• capturing and using customer feedback to drive action
• proficient in using analytics platforms to track campaign performance
• fact based decision maker with excellent data analytical and numerical reasoning skills
• extensive insurance experience of leading senior managers and their teams, including within a matrix management structure, and successful record of delivering results
• excellent relationship management skills and experience of building successful long-term relationships both internal & external
• creative thinking and problem-solving abilities
• who are we looking for?
• ability to work independently and as part of a team
• excellent interpersonal skills
• strong organizational skills with the ability to manage multiple projects simultaneously
• excellent written and verbal communication skills
• sound understanding of insurance market with knowledge of Personal Lines product ranges, animal health being a distinct advantage
• extensive knowledge of Insurance Regulatory frameworks in the UK
• good knowledge of P and L management
• good working knowledge of contact centre’s underwriting risks and claims handling settling functions
• knowledge of offshore operations management

Requirements

• to be successful you will need to bring
• at least 1 years’ insurance or veterinary experience, with an understanding of pet insurance
• at least 4 years’ insurance or veterinary experience, with an understanding of pet insurance
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• your own initiative to evaluate and analyse risks
• A curious nature to ask lots of questions
• high attention to detail
• strong verbal and written communication skills
• excellent prioritisation and time management skills
• competent with ICT and keen to learn and develop new systems
• customer focussed - a passion for customers and exceeding expectations
• positive ‘can do’ attitude
• A love of pet

Responsibility

• supervise the team to deliver operational targets and customer standards
• support the team resolving queries, assisting with technical issues and general oversight
• monitor sales performance and support the team in achieving high closure rates
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• carry out regular 1-2-1’s with the team, setting objectives and personal development plans to manage and drive performance
• use varied management and leadership approaches to get the best out of each individual within the team
• lead team meetings and ensure the team are aligned with overall business goals and targets
• maintain excellent team communications – communication is key to us
• plan, organise and manage the team resource, ensuring adequate resource is in place
• carry out quality assurance and audit checks on team outputs and ensure that they are in line with company and regulatory guidelines
• responsible for the initial handling of disciplinary matters
• involvement in the hiring process and new team member training
• ensure that team training and development needs are met
• provide feedback and have input into the development of the business
• customer focussed - work with the team to maintain and improve company Feefo scores
• as required, undertake team tasks and responsibilities
• provide feedback to and work alongside the Operations Manager in evolving existing and new processes
• ensure company and regulatory requirements are met
• undertake regular learning and development in line with company and FCA requirements

Requirements

• A minimum of 18 months experience in supervising a small to medium size sales/customer service team
• 3 years’ experience in a busy sales/customer support environment
• previous experience in an insurance role, desired but not essential
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• previous proven experience in increasing sales and conversions
• willing to learn and develop
• driven and motivated
• thrive on enabling the development of team members
• positive and solution orientated
• exercise good judgement and be prepared to make decisions
• A passion for customer service and exceeding expectations
• professional attitude
• strong communication skills demonstrating empathy and understanding where required