PERSONNEL SELECTION ASSOCIATES

Responsibility

• we are an international manufacturing and engineering company supplying equipment to customers worldwide which are manufactured at our Farnborough site
• we require an additional Customer Service Administrator to join our friendly and busy team on an ongoing temporary basis starting asap
• A competitive salary will be offered alongside the opportunity to work in a well-established company
  Show more +63
• manage the shipment of individual client’s goods on behalf of our corporate accounts
• move Manage complete door to door services for each posting
• inputting orders into the system
• we are a long established and secure company who can offer career development and progression
• provide complete customer service and officer contact in line with KPI’s and contract requirement
• manage customer queries either front facing or via email/phone
• the role provides our customers with a key aftermarket contact point who is recognised as a technically capable trusted advisor
• work to agreed objectives, service standards and deliverables
• liaise with agent network and internal departments for operational requirements
• liaising with existing customers as well as the Account managers with any updates on orders or stock
• ensure relevant documentation and information received is checked for adherence to policy and criteria
• personnel Selection are pleased to be working with this well-respected national brand, who are currently recruiting for a Move Manager on a full time and permanent basis
• alternatively, you may be a recent Graduate seeking your first office based role
• manage financial and operational process file through our operational system – Navision
• we are seeking an additional member of staff to provide customer service and support tour existing customers after their initial purchase of our equipment
• provide call and email handling function to customers regarding product enquiries
• deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
• manage financials of each file in line with contracted rates and specification
• raise/follow up Purchase Orders for Suppliers
• the role would suit candidates seeking the next step in their career or you may be a recent graduate seeking your first office based role
• we are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction
• provide a prompt reply to all written correspondence
• undertake customer quotations, order processing and order acknowledgements
• answering incoming calls and emails
• issue and collection of PMR from officer at end of move
• send out pro-forma invoices and receipts as required
• to ensure all customer requests are handled professionally and in a timely manner
• the role will be working from their Kings Langley branch and the hours are 9am to 5:30pm Mon to Fri
• develop positive working relationships with colleagues
• responding to customer enquiries regarding our products or customer orders
• any additional admin duties where time permits and as required
• assisting with customer quotes, sending them out as well as following up
• we are paying up to £12.00 per hour plus paid holiday pay, working Mon to Fri 9.00am to 5pm with free parking and weekly pay
• based at our UK Head Office and working Monday to Friday with hybrid working available, 25 days holiday and we offer free parking and an excellent benefits package
• adhere to internal/external compliance, credit review and audit requirements
• resolving any customer queries regarding their order, delivery, or payment
• responsible for all administration surrounding aftermarket sales in a timely manner
• we are a successful and professional manufacturing and production company supplying our customers across the UK and require Customer Service Administrators to provide assistance to our retail customers over the phone, via email and live chat
• arranging of deliveries, making sure the correct information in recorded onto the systems
• providing the highest levels of customer service by phone or email and have the ability to learn our technical product and accurately complete all of the administration surrounding our customer orders
• correctly identify spare parts and recommend where required additional service of an engineer to fit the parts
• apply all aspects of the desired consumer outcomes of Treating the Customer Fairly
• the role is to assist within the office and sometimes in the onsite retail outlet to provide our customers with the highest levels of service at all times and would suit candidates with previous retail, hospitality or customer service experience who is available asap and happy to commit to an ongoing temp role
• providing product information and delivery updates
• maintain kitchen supplies and ensure that the Depot is clean, tidy, and safe
• the role would suit candidates with previous experience of dealing with customers over the phone or in person, offering information and product advice, along with administration tasks too
• use initiative to resolve queries outside own area of expertise
• taking payments and processing orders
• you may be looking for temp work whilst you search for the right permanent role or be a recent College or University leaver seeking to gain additional office-based experience
• key to your success in this role will be the ability to provide the best support to customers whilst at the same time maximising our aftermarket targets
• label, replenish and update all stock on a regular basis
• train and mentor new team members
• making customer detail changes and updates onto the inhouse database
• assist with the picking and packing of deliveries/orders
• general admin support to the operations and accounts departments
• take responsibility for your own learning and development
• please submit your CV asap for consideration
• load/unload deliveries of stock and booking this stock in and out
• all other associated duties and responsibilities and carry out any tasks as required by management
• assist with Stock Take
• monitor all communications to customers and ensure they are timely, accurate and complete
• ordering of products and chasing deliveries
• visit the JobsAware website for information and to get free, expert advice for safer work

Requirements

• customer service: 1 year

Earnings for position customer service administrator

Responsibility

• we are a global FTSE250 company based in Guildford who operate on an international stage with 5000 employees worldwide
• you will have proven PA support experience ideally at director level, supporting one or more senior members
• to administer and be responsible for logging all of the breakdowns in the email box in our service system
  Show more +68
• provide and create customer quotations based on information and reports received form the engineers out on site
• candidates who have experience in PA, Office Management, Senior Administration and Company Secretary roles are encouraged to apply
• supporting the sales and production departments with administration tasks
• to communicate with the customers to triage the issues and try to resolve over the phone
• ensuring that all the correct documentation is provided alongside the quotes
• work to agreed objectives, service standards and deliverables
• obtaining quotes from subcontractors and suppliers
• formatting of large technical reports and proposals to company template
• working at our head office which sole function is admin, HR, legal and finance entertaining approx
• to raise a job in the service system
• liaising with customers as and when required
• ensure relevant documentation and information received is checked for adherence to policy and criteria
• administration of timesheets and expenses for the business
• issuing purchase orders
• to book the works in the resource planner
• receiving authorised quotes and processing order for parts onto system
• we are seeking a PA and Support Administrator to join us asap on an initial contract basis covering a long-term sick absence working at our modern offices in Guildford
• deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service
• supporting sales in the administration of quotations
• travel bookings
• discuss the issue with the engineer and despatch them to site
• supporting and liaising with scheduling, customer service and expediting teams
• working Monday to Friday with some flexibility on working hours, we offer an hourly rate of up to £20 per hour plus holiday accrual, free onsite parking, electric car charging facilities and we may also be able to offer hybrid working once trained
• provide a prompt reply to all written correspondence
• managing and updating spreadsheets
• producing customer quotes and converting to orders
• logging all customer sales queries
• to confirm with the engineer when the works are completed and obtain all of the paperwork ,parts used and photographs
• the suitable individual needs to provide effective, comprehensive, and confidential support and will have a ‘can do’ attitude, be discreet and be able to deal with confidential matters sensitively, calmly, proactively
• serving Cash & Carry customers
• develop positive working relationships with colleagues
• purchasing of consumables and services for the business
• meeting set-ups and facilities administration
• update both the resource planner and the service system
• any experience within an engineering related company would be an advantage too
• adhere to internal/external compliance, credit review and audit requirements
• marketing support and arranging company social events
• communicating with suppliers both verbally and written to support the projects and chase orders
• apply all aspects of the desired consumer outcomes of Treating the Customer Fairly
• inputting customer orders onto the MRP production software
• other general administrative duties as required by the business
• you should also have the following attributes and experience
• please submit your CV asap for immediate consideration
• use initiative to resolve queries outside own area of expertise
• 40 members of staff, you will report to and support the Company Secretary as well as the CEO, GFD and other members of the board in PA and administrative duties
• train and mentor new team members
• good oral and written communication ability
• dealing with telephone calls, ensuring messages are passed on and that callers have a very positive impression of the business
• planning and a good understanding of computers
• take responsibility for your own learning and development
• keeping the directors and managers informed of any ongoing matters and supporting them with any administrative tasks as required
• ensuring all required actions are carried out at each key stage of the scheme
• to be successful you should have proven administration experience ideally gained in a role that requires you to process orders, raise quotes, order parts or similar
• ? Carry out the above in an effective manner to achieve the Customer on time delivery targets and other Planning KPI’s as appropriate
• create the invoices and e-mail to customers
• all other associated duties and responsibilities and carry out any tasks as required by management
• logging the Sales Orders onto the system and also 3rd party portals such as Ebay
• proactive and organised
• provide ad hoc assistance to colleagues at head office as well as at the operating companies within the group
• booking of travel and transportation, both domestic and overseas, for the company execs, plus their guests and visitors when required. Arranging hotels and accommodation, both domestic and overseas, using our travel partners
• in return we can offer a generous starting salary and the chance to work for a well established and friendly commercial garden nursery from our busy site working Mon to Fri hours with on site parking, 23 days holiday, pension and staff discount
• visit the JobsAware website for information and free expert advice for safer work
• distributing incoming mail to the appropriate recipient
• any other administrative actions required for each scheme
• assist with preparing for Board and GEC meetings, including arranging catering and collation of information required for board packs. Setting up on the day and being on the ground for matters arising
• liaise with authors on student queries and assessment results
• take payments via credit card as necessary
• coordinate with training centres / trainer on classroom courses and assessment arrangements in UK and overseas, including verifying invigilator details as required

Requirements

• computer literate
• system centric
• ability to work in a fast paced environment
  Show more +3
• academic Qualifications
• need to be used to handling difficult customers
• previous service planning would be advantageous

Benefits

• holiday vouchers

Earnings for position administrator

Responsibility

• personnel Selection are recruiting for an experienced administrator to join this fantastic property specialist based in Camberley
• organising meetings and managing databases
• process orders from Customers through our in-house systems
  Show more +55
• you should be a proactive problem-solver with a keen eye for detail
• booking transport and accommodation
• allocate stock as per customer forecast for Vendor Managed Inventory
• experience in the property industry or a similar customer-facing role is desirable, but not essential
• organising company events or conferences
• monitor and highlight aging stock working with the customer to pull the stock and consume
• we are a UK based not for profit organisation with our Head Office based in Frimley seeking an Office and Reception Administrator to join our team reporting into the Office Manager working Mon to Fri 37.5 hours per week with free parking and 23 days holiday
• ordering stationery and furniture
• coordinate and inform customer of delivery committed dates
• we are ideally looking for someone who has worked in a customer facing environment, but would also welcome applications from reliable and service focused administrators
• this is an all round administration support role based on our reception, working from our modern office as part of a friendly and professional team
• dealing with correspondence, complaints and queries
• expedite deliveries
• the role would suit candidates currently working in a similar administration and/or reception role seeking a new challenge within a well established and stable organisation
• preparing letters, presentations and reports
• update the customers intranet were applicable
• the Lettings Negotiator / Office Administrator will play a crucial role in connecting landlords with prospective tenants, ensuring a smooth and successful rental process for all parties involved
• alternatively, you may be seeking the next step in your career and want to secure a fully office based role, having already gained some administration or reception experience from another sector such as hospitality, leisure or retail
• supervising and monitoring the work of administrative staff
• submit logistics documents to the customer
• this is a full-time position with regular office hours from Monday to Friday + 1 in 4 Saturdays
• the post holder will be expected to take responsibility for the following tasks on a day to day basis reporting into the Office Manager
• managing office budgets
• maintain outstanding order book
• liaising with staff, suppliers and clients
• invoice customer for received goods
• implementing and maintaining procedures/office administrative systems
• resolve A/R accounting issues
• organising induction programmes for new employees
• dealing with customer complaints
• in return for your hard work and dedication, we offer a competitive salary package, ongoing training and development opportunities, and a supportive and friendly work environment
• my client values enthusiasm and a willingness to learn above all
• act as co-ordinator for hotel bookings for staff, both office and remote based, to include price comparison, booking, liaison with staff and completion of booking spreadsheet, which will be kept up to date at all times
• ensuring that health and safety policies are up to date
• ensure reporting and monitoring of grants is up-to-date, thanking and acknowledging successful applications and submitting grant monitoring reports in a timely manner
• prepare all materials to support donor journeys, including thank you/acknowledgement letters
• handle general customer enquiries/issues to resolution
• monthly reports to be provided to Head of Departments
• assisting the organisation's HR function by keeping personnel records up to date, arranging interviews and so on
• responsibility for the organisation of setting up the meeting room and lunches/refreshments for in-house meetings, in liaison with the meeting organiser
• to liaise with contractors such as cleaners, window cleaners to ensure excellent service is maintained
• using a range of software package
• to be first point of escalation for any issues regarding orders or shipments
• keep up to date records of any catering orders made, to allow prompt payment of invoices
• keeping the customer up to date at all times with any changes or queries making sure the system is kept up to date at all times
• as part of your role you will be required to ensure the smooth running of an office on a day-to-day basis and may manage a team of support staff
• ensure that the kitchens are kept tidy by staff and be responsible for ensuring that domestic supplies are replaced in a timely manner
• lots of liaising with other departments on technical issues and queries involving direct liaison with the customer
• file and record maintenance
• thank and acknowledge donations within an appropriate timeframe
• to report any ongoing issues to Manager, LSA as next point of escalation
• liaise with ACM regarding any Project Variations to agree an outcome and instruct Project Co-Ordination update system as necessary
• liaising with Credit Control department re aged debts
• increase income generation maximising existing opportunities, including trusts and foundations, community events and direct campaigns and develop new revenue streams
• advise ACM that the order has been received and work with them and the PST to produce the relevant documentation that is required

Requirements

• customer service: 1 year
• administrative experience: 1 year

Benefits

• company car

Earnings for position office administrator

Responsibility

• communicate and liaise effectively with all clients, agents and colleagues
• responding to qualified leads and understanding the needs of the client
• converting leads to achieve maximum sales results
  Show more +14
• manage advertising and sponsorship sales across print, digital and event platforms for leading media portfolios within the aerospace industry
• maximise account value whilst meeting the genuine needs of the customer
• manage existing accounts and develop new business
• extensive diary management - frequently rescheduling, prioritising and gatekeeping
• the candidate will be expected to achieve sales targets and present accurate prospects and revenue updates on a weekly basis
• dealing with incoming emails and phone calls
• keep client database up-to-date with new and existing contacts
• maintaining office systems, including data management and filing
• work with designers and production team to ensure the smooth transition of client advertising campaigns
• fast and efficient administration duties
• work with editorial and marketing teams to consider new projects and/or brand extensions to drive revenue streams
• as an international business, the candidate will be expected at times if so required, to work outside normal business hours
• A majority of the sales will be performed over the telephone but, on occasion, some face-to-face presentations may be required such as attending international trade events
• creating quotes based on client requirements

Requirements

• the candidate must demonstrate a good sales technique or understanding, including negotiation and over-coming objections
• demonstrate an overall professional approach to the sales function
• with strict deadlines, demonstrate the ability to handle pressure situations
  Show more +17
• previous experience of working within a fast paced sales position ideally within a similar industry
• previous experience of working in a fast-paced sales position
• confident individual with a creative approach
• experience negotiating with decision makers
• enthusiastic and driven to get the job done
• A proven track record of consistently achieving targets
• the ability to work on their own initiative
• training will be provided on our portfolio but we are ideally looking for a someone with existing sales experience or a recent graduate seeking their first professional sales role
• ability to prioritise, work under pressure and to meet deadlines
• being comfortable in travelling internationally
• confident and outgoing individual with excellent communication skills and ability to build rapport
• good written and verbal communication skills
• good communication skills, both written and verbally
• the ability to adapt as negotiations will be conducted with people from various cultures
• this is an exciting opportunity offering a varied role providing a different challenge each day
• if you would like to join our friendly and successful team then please submit your CV ASAP
• we are a vibrant and dynamic publishing and events company with continuing plans to expand

Earnings for position sales executive

Responsibility

• number of leads, appointments for sales team meetings
• liaise with ACM regarding any Project Variations to agree an outcome and instruct Project Co-Ordination update system as necessary
• liaising with Credit Control department re aged debts
  Show more +2
• record all details and communications in Odoo CRM system
• advise ACM that the order has been received and work with them and the PST to produce the relevant documentation that is required

Requirements

• computer literate in MS Office
• ability to communicate in non-technical language to customers, sales reps and other users
• good written and oral communication skills
  Show more +5
• self-motivated and proactive
• keen attention to detail and follow-through
• analytical and problem-solving abilities
• ability to work calmly in a sometimes high pressure environment
• team player suited to a team-orientated and collaborative environment, where knowledge is shared actively

Earnings for position sales support