PERSONAL HOMECARE PHARMACY

Responsibility

• to follow relevant SOPs and Company policy and procedure to always ensure patient safety
• answering calls from patients, taking their orders, providing quotations and general information as well as resolving any queries they have
• processing prescription orders using the computer system
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• the assembly of prescribed items
• ordering, receiving and storing pharmaceutical stock
• providing a high level of customer service to all patients through all the channels of communication
• to work collaboratively with other team members and departments to ensure the efficient and safe running of the dispensary
• packing stock ready for delivery
• working towards delivering the technical aspects of the dispensary whilst ensuring the safe supply of medicines e.g. ordering medicines, labelling, dispensing, endorsing and collection of prescriptions

Requirements

• retail or call centre background is beneficial but not essential. Full training will be provided
• computer literate
• excellent verbal and written communication skills
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• ability to work in a target driven environment
• customer service experience is desirable but not essential

Trade

• pharmacy
• Pharmacy

Earnings for position customer service advisor

Responsibility

• to follow relevant SOPs and Company policy and procedure to always ensure patient safety
• picking and packing orders
• receiving goods in and out
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• regular Stock checks on packaging materials
• empty pallets on receipt of stock deliveries

Requirements

• one year minimum picking packing experience
• computer literate
• excellent communication skills
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• ability to work in a target driven environment

Earnings for position packer

Responsibility

• to supervise and perform duties associated with the control and management of pharmacy systems and prescription dispensing
• to maintain and analyse a record/portfolio of errors detected in preparation for re-accreditation every two years
• to ensure the safe and correct transfer of dispensed items to patients
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• to identify medicine related problems or queries and bring these to the attention of the pharmacist
• to carry out final checking of dispensed items according to the accuracy checking Standard Operating Procedures and provide assistance to pharmacy personnel when necessary
• to answer queries on the supply and availability of medicines, where it is within your competence
• to closely supervise the work of Pharmacy Technicians and dispensary team to ensure they are able to perform their duties efficiently and correctly
• to accurately maintain Patient Medication Records to ensure patient safety and in accordance with data protection requirements
• to receive stock in accordance with SOPs
• to select, label, compound and dispense pharmaceutical products in accordance with a prescription by following Standard Operating Procedures and complying with all legal requirements as appropriate when not providing accuracy checking
• to ensure the safe and appropriate storage of medicines
• to assist with stock control and the maintenance of reasonable stock levels within the dispensary
• to assist with the engagement of patients onto advanced services and assist with the provision of those services where appropriate
• to assist in providing pharmaceutical care to patients by carrying out reasonable duties as determined by needs of the business
• to liaise with other healthcare professionals to assist in the continuity of patient care across primary and secondary care
• to make simple dilutions or extemporaneous products as determined by the pharmacist