service engineer
11 the last 243 days, recently 2023-07-10
Responsibility
- cybit
- we operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit
- location: Based from our Thatcham or Newcastle office, with hybrid remote working flexibility
Show more +16 - what you'll do
- location: Either based remotely or from our Newcastle or Thatcham offices
- our success is people powered, and we're on a mission to work with the best. Rapid growth, huge opportunities and exciting challenges mean we're looking for brilliant people to join our team here at Cybit
- for the last 30 years, Cybit have been supporting businesses across the UK with all areas of IT consultancy, technical support and hosting; as well as having specialist Cyber Security and Data & Analytics arms to the business
- this will include installing, maintaining, testing and repairing various systems and networks
- you will use your advanced technical knowledge to support IT initiatives including installing, maintaining, testing and repairing various systems and networks
- wherever our customers are on their IT roadmap, we can support them, from a simple IT review to a full cloud migration and ongoing infrastructure support
- you'll also support and mentor engineers at 1st and 2nd line
- you will have the opportunity to expand your technical skills by supporting some challenging and interesting products and technologies
- we're looking for someone with
- the Service Desk Engineer will provide 2nd line support to our external and internal customers seeking technical assistance via phone, email, and occasionally in person
- the Service Desk Engineer will provide 3rd line support to our external and internal customers seeking technical assistance via phone, email or in person
- prior experience within a service desk or similar environment
- A logical and thorough approach to resolving incidents and requests
- within this role, you'll provide excellent customer service to end users ensuring that incidents, requests and problems are resolved in an efficient and professional manor, always ensuring that customers are updated on ticket progress and are left satisfied, in line with service level agreements
- exceptional customer service skills with experience in supporting remote problems
Benefits
- company car
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