receptionist / administrator
Responsibility
- meet and exceed such targets, KPIs and Success Indicators that are set and agreed
- process, manage and co-ordinate the records, administration, and financial documentation for the respective contracts, following contractual and company procedures
- ensure a professional and positive working relationship with internal and external customers
Show more +11 - effectively communicate with internal and external customers including any queries and complaints using the appropriate communication method
- ensuring strict adherence to data protection compliance measures always
- complying with process and procedures to ensure contractual and company quality and compliance standards are met
- market and promote programmes to trainees, schools, employers and all other stakeholders
- manage the trainee journey by supporting the recruitment, induction, assessment, achievement and progression towards employment, Further Education or Apprenticeship programmes
- inputting and updating information onto software packages e.g. TMS and Maytas
- support centre manager to administer the centre delivery timetable, managing room booking and ensuring that the centre is well-presented, and the necessary equipment and resources are in place
- involvement in the recruitment of learners by developing good customer relations with all partners to programmes
- ascertaining eligibility requirements of clients and arranging suitable appointments
- recording the attendance/timesheets at classes and follow up on non-attenders as per company procedure
- managing centre petty cash and supporting clients with fares, expense claims, dealing with general queries and signposting to other staff members where necessary
Requirements
- working in a busy office setting: 1 year
Salary in other companies in the position receptionist / administrator
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