PENDLE SUPPORT

Responsibility

• office Administrator - Rotas
• to work alongside Operations coordinator when required
• complete rotas to a high standard ensuring they are always person centered in line with commissioned support requirements
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• attend team meetings as required
• ensure that unallocated shifts are covered in time scales agreed
• ensure that the system is updated and accurate with information
• to deal with all rota queries, amendments and compliments / complaints from service users and staff as they happen
• ensure that all rotas are distributed accordingly
• highlight any issues with the rotas with managers i.e., staff low on hours, service users over hours, or more staff needing to be recruited and what areas are required
• ensure that all aspects of the GDPR are adhered to and in line with the company’s confidentiality Policy
• to ensure that all voids are covered and where this is not possible to inform a manager
• build positive relationships with other professionals, service users and families
• to ensure that staff and service users are informed of any changes to the rota in a timely manner
• to log and keep appropriate records on the electronic rota system
• ensure that all aspects of GDPR are adhered to and in line with the company’s confidentiality Policy
• to ensure that staff and service users are informed of any changes in a timely manner
• to carry out other tasks that relate to office administration eg answering the telephone passing messages and transferring calls
• ensure that the systems are updated where required and accurate with information and to deal with all queries, amendments and compliments / complaints from service users and staff as they happen through an administrative role

Requirements

• customer service: 1 year
• administrative experience: 1 year
• home care: 1 year
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• care home: 1 year

Earnings for position office administrator

Responsibility

• we are looking for people to join us at Pendle Support as Support Workers either full or part time to provide support in the Burnley, Hyndburn / Accrington, Pendle and Rossendale areas
• we have been a leading care agency for many years covering East Lancashire supporting over 125 adults and children with Learning Disabilities / Autism and Mental Health issues
• no previous experience is required as full training is given but we are looking for people who have a genuine desire to help others and enhance people's lives

Responsibility

• pendle Support Limited
• pendle Support are seeking an enthusiastic Rota Coordinator with administrative and ideally scheduling experience to join our friendly team
• being a Rota Coordinator at Pendle Support is a great opportunity to provide consistent person-centred coordinated care to our service users
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• pendle Support is a family run business providing quality support in the community to adults and children with Learning Disabilities within the East Lancashire areas of Pendle, Burnley, Hyndburn and Rossendale
• we are seeking someone who is a good communicator and who has excellent organisational skills with a caring attitude for others. Someone who can overcome problems logically and enjoy supporting and helping people
• deal with and action any day to day queries that arise with service users care
• ability to cover any support required if no other options are available
• schedule any changes to existing service users packages of support

Requirements

• create support worker rotas
• listen to and support the team of support workers with their requirements
• manage visits and allocate shifts for service users
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• communicate with service users and their families to ensure they are happy with the support received
• understand service user needs in order to appropriately match carers to meet these needs
• change visits for staff when sickness or other problems arise
• keep continuity for service users and use a small a team of regular support workers as much as possible
• monitor and manage unassigned visits
• answer incoming phone calls relating to general enquiries as well as rota queries
• ability to resource and monitor care packages whilst matching care staff to clients in a person centred approach

Responsibility

• to formulate, implement and regularly review support plans for care with service users
• to take a leadership role in the daily management of the service, providing social practical support to service users and staff on a daily basis. Planning meetings and identifying needs & opportunities for people supported by the service
• to take a leadership role in the weekly and daily management of the service, providing social interventions and practical support to service users and staff on a daily basis
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• to be responsible for the monitoring/ creating of Risk Assessments and to ensure that they are in place and adhered to at all times
• to work alongside the Rota coordinators to create and manage weekly rotas in a person-centered manner, ensuring staff contracts are met and managed
• ensure all mandatory training is up to date
• act to ensure compliance with health and safety legislation, service specific policies and procedures
• responsibilities may be varied from time to time as agreed by post holder and Registered Manager
• attend weekly team meetings. Ensure all mandatory training is up to date
• complete regular emergency responder and staff team meetings
• complete home visits with service users and families and ensuring files are in good order and condition. Ensuring support being provided is of high standard and in line with person centered planning
• to work alongside the Rota coordinators to help support creation of weekly rotas in a person-centered manner, ensuring the needs of the people are being met
• complete regular staff team meetings
• manage issues, complaints within their area, staff/service users
• providing support in the community to service users where required
• cover on call as an emergency responder on a rotation basis
• deliver MAR sheets ensuring that they are accurate and up to date
• to create and manage weekly rotas in a person-centered manner, ensuring staff contracts are met and managed
• to actively be involved in the quality control processes and where appropriate carry out quality checks on the service delivery

Requirements

• home care: 1 year
• care home: 1 year