P&B SOCIAL Salary
WORK.LIFE CORE BROWN STREET MANCHESTER M2 1DH UNITED KINGDOM
TIN: 11635421
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Earnings on positions in P&B SOCIAL
P&B SOCIAL is looking for employees for positions:
customer service advisor
Working hours
- full-time
Responsibility
- customer Service Assistant
- mystery Away Days
- respond to live chats on our website promptly, assisting customers with inquiries, booking requests, and resolving any issues they may have
- engage and respond to messages on Instagram, Facebook, and other social media platforms, providing helpful and personalized support
- handle all administrative tasks related to customer trips, such as processing bookings, updating itineraries, and coordinating with our travel partners
- collaborate with the marketing team to gather feedback from customers and identify areas for improvement in our services
- maintain a deep understanding of our product offerings and be up-to-date with the latest travel trends and destinations
- assist customers with trip planning and booking, providing travel advice, and ensuring they have all the information they need for a memorable journey
Requirements
- proven experience in customer service, preferably in the travel industry
- excellent communication skills with a friendly and positive attitude
- strong problem-solving skills and the ability to handle challenging situations with empathy and patience
- proficient in using social media platforms and live chat tools
- detail-oriented with exceptional organizational and multitasking abilities
- passion for travel and a genuine interest in providing outstanding customer experiences
- ability to work in a fast-paced environment and meet deadlines
- customer service: 1 year