customer service advisor
Responsibility
- customer Service Assistant
- mystery Away Days
- respond to live chats on our website promptly, assisting customers with inquiries, booking requests, and resolving any issues they may have
Show more +5 - engage and respond to messages on Instagram, Facebook, and other social media platforms, providing helpful and personalized support
- handle all administrative tasks related to customer trips, such as processing bookings, updating itineraries, and coordinating with our travel partners
- collaborate with the marketing team to gather feedback from customers and identify areas for improvement in our services
- maintain a deep understanding of our product offerings and be up-to-date with the latest travel trends and destinations
- assist customers with trip planning and booking, providing travel advice, and ensuring they have all the information they need for a memorable journey
Requirements
- proven experience in customer service, preferably in the travel industry
- excellent communication skills with a friendly and positive attitude
- strong problem-solving skills and the ability to handle challenging situations with empathy and patience
Show more +5 - proficient in using social media platforms and live chat tools
- detail-oriented with exceptional organizational and multitasking abilities
- passion for travel and a genuine interest in providing outstanding customer experiences
- ability to work in a fast-paced environment and meet deadlines
- customer service: 1 year
Salary in other companies in the position customer service advisor
| CAPITAL ON TAP | 10681 £ | 2666 £ 10681 £ |
| CMD RECRUITMENT | 3915 £ | 2666 £ 10681 £ |
| CANDIDATE SOURCE | 3684 £ | 2666 £ 10681 £ |
| AXA UK PLC | 3520 £ | 2666 £ 10681 £ |
| TEMPEST RESOURCING | 3040 £ | 2666 £ 10681 £ |
| LAUNCH IT RECRUITMENT | 3000 £ | 2666 £ 10681 £ |
| MCCANN SERVICES | 2916 £ | 2666 £ 10681 £ |
| LMA | 2720 £ | 2666 £ 10681 £ |
| Covise.org | 2666 £ | 2666 £ 10681 £ |
| WALLACE HIND SELECTION | 2666 £ | 2666 £ 10681 £ |