PARSLEY BOX

Responsibility

• providing exceptional customer service to new and existing customers, ensuring their needs are always met
• keeping customers informed of our exciting new products and make suggestions of things they might like to try
• taking ownership of any issues and communicating with other departments; always looking for ways that we can improve
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• updating systems with relevant information
• making deeply trusted connections with our customers, something that sets us apart from others in the industry in terms of our service
• supporting our inbound call team as well as our outbound team who focus on welcoming new customers to the Parsley Box family

Earnings for position customer service advisor

Current offers for the position:

Responsibility

• A little bit about Parsley Box
• end-to-end campaign planning, brief writing and execution of direct mail campaigns
• what we're looking for
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• working with our product team to plan and source product for marketing campaigns
• first stage review of creative ensuring it’s in line with the brief and objectives
• you'll have a proactive mentality and a desire to achieve stretching targets
• design and copy edits/comments
• designing a promotional activity plan for email marketing
• we’ve established ourselves as one of the market leaders in the meal delivery category, promoting and supporting healthy ageing by making mealtimes for the over 65s easier and more enjoyable
• our mission is to support healthy ageing and make Parsley Box the brand of choice for this demographic and our customer care agents are core to helping us achieve this
• post-campaign analysis of campaigns looking at results by customer RFM and mosaic segment, using learnings to inform future campaign plans
• we’re looking for a Marketing Campaign Executive, to join our marketing team and be responsible for delivering marketing campaigns that attract and retain customers
• proof-reading quarterly catalogue to support the wider team objectives
• your friends might describe you as the super organised one, and the person who has meticulous attention to detail when planning things, so you'll have good project management skills
• you will work with the marketing team to identify opportunities, plan campaigns, measure against KPIs and carry out post-campaign analysis to then inform future activities
• you'll need to be able to demonstrate that you can create campaign briefs based on a learned knowledge of customer triggers, interests and behavioural patterns
• this is a full-time role and we’re offering a hybrid pattern with days split between our Edinburgh office and home. We will require you to be in the office for a minimum of 2 days per week, although if you’d like to be in more that works too
• we’ll also provide training and support to ensure you deliver your best work and will continue to support your learning and personal development during your time working with us

Current offers for the position:

Responsibility

• developing standards and procedures for interacting with customers to ensure maximum customer satisfaction with company services
• providing insightful, operationally based reporting
• analysing statistics and compiling accurate reports, acting as the voice of the customer to assist with internal decision making
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• providing feedback and insight to the business to drive continuous improvement and improve the customer experience
• supporting the Team Leaders with supervising the contact centre ‘floor’ when required
• supporting delivery throughout operations, ensuring resources are available and deployed effectively
• overseeing the operational resource requirements of the contact centre and monitoring agent adherence
• liaising with IT, marketing and product teams
• leading change and continuous improvement programmes which deliver improved business performance
• A little about you
• as a company we pride ourselves on our customer care and ask you to champion excellent customer service at all levels. Where there are customer complaints you will be there, managing our complaints process and handling serious customer escalations

Current offers for the position:

Requirements

• python
• we are especially interested in speaking to developers with experience working on AWS Connect or similar IVR systems
• web Frameworks

Current offers for the position: