PARKSIDE RECRUITMENT

Responsibility

• offer a high level of customer service via telephone, letter, social media, online platforms, and email
• collaborate closely with the retail partners to address customer inquiries and provide timely resolutions
• providing general daily support to the rest of the Customer Service team
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• maintain professionalism and deliver comprehensive information and guidance to customers
• comply with the company's Code of Ethics, raise any issues with management
• liaise with customers on the status of orders, updating customer reports weekly as required for customer metrics
• respond to customer queries both by telephone and email, as quickly as possible
• build rapport and establish trust with customers, showing empathy and understanding
• orders processed accurately, according to specific customer requirements and any anomalies reported
• provide customers with documents, certificates, manuals and data sheets as and when required
• provide customers with documents, certificates, manuals and datasheets as and when required
• ensure a seamless and positive customer experience
• maintain and monitor Turbine customer order mailboxes
• arrange 3rd party transport for those orders that require it
• working with internal business partners and customers regarding special customer requirements
• monitor, update and maintain Turbine customer portals including uploading documents and updating delivery information
• work with shipping/logistics to produce bespoke customer documents as required
• opening new accounts and general customer account administration
• general evening support role for the Sales Team
• other duties and projects as specified
• resolve day to day issues where necessary
• meet all required standards and service levels for all customers
• ensure good communication with all key departments of the business

Requirements

• A minimum of 1 year's experience in an office-based customer service role
• an applicant who has either relevant administration and sales support experience, or has experience of working within a Customer Service department
• exceptional communication skills
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• knowledge of systems equivalent to SAP and CRM
• excellent Communicator, Customer Excellence, Team player, problem-solving, Organised, Time management, Able to prioritize when under pressure
• customer Service experience required
• strong empathetic abilities to connect with customers
• computer literate with a good working knowledge of Microsoft applications
• positive, enthusiastic attitude
• 1-2 years customer service, office based experience
• capable of multi-tasking
• punctual attendance
• excellent attention to detail
• the knack for building lasting rapport with customers
• numerical accuracy
• flexible to changing priorities
• excellent & Engaging telephone manner
• exceptional customer service skills
• enjoy responsibility
• complaint handling experience
• efficiency is key as the role is fast-paced regarding administration and communication
• articulate, good written and verbal communication
• able to manage situations so they don't become stressful
• outstanding customer service skills
• friendly
• have a developed sense of initiative
• able to work in a challenging environment where the company is developing processes and ways of working
• task orientated
• accurate, good attention to detail
• friendly and approachable
• ability to use own initiative and work independently
• team player
• ability to multitask and remain calm in a busy and demanding department
• independent worker with pro-active skills to complete tasks in a timely manner
• ability to prioritise, and manage multiple tasks
• supportive to all team members
• helpful with a can do attitude
• meticulous eye for detail
• adaptability and flexibility
• good sense of judgement
• team player and able to work on your own initiative
• co-operative and collaborative with all team members
• strong Work Ethic
• order processing experience
• achieve KPIs and Initiatives set
• strong verbal and written communication skills
• self-awareness to modify and choose appropriate behaviour to positively influence a situation
• call centre/ customer service experience
• project Deadlines
• team-spirited/good sense of humour
• confidence to express ideas and thoughts on situations or events
• resilient to deal with all types of people

Benefits

• mutual

Earnings for position customer service administrator

Current offers for the position:

Responsibility

• processing client payrolls for various sized clients across various industries and sectors on a weekly, fortnightly, monthly, and quarterly basis
• processing fortnightly, monthly & quarterly client payrolls for various sized clients across different industries and sectors
• promptly and professionally responding to client inquiries and requests
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• responding to client queries and requests in a timely and professional manner
• monthly electronic data submission to HMRC in accordance with RTI procedures
• submission of electronic data to HMRC each month in line with RTI procedures
• communicating with clients about HMRC payments that must be made
• communication with clients in relation to payments that need to be made to HMRC
• liaison with third parties on behalf of clients, such as HMRC and pension providers
• communication with third parties on behalf of clients, for example HMRC and pension providers
• ongoing compliance, such as P45s and new employee checklists, etc
• on-going compliance such as P45s and starter checklists etc
• end-of-year compliance, including P60s, completed
• completion of end of year compliance including P60s
• communicating with clients and handling ad hoc inquiries via phone and email
• liaising with clients and dealing with ad hoc queries via telephone and email
• auto-enrolment pension administration
• auto enrolment pension processing
• SMP & SSP - understanding of statutory payments & salary
• knowledge of statutory payments & salary sacrifice
• calculation and payment of holiday pay and redundancy
• person Specification
• eligibility for Employment Allowance and Apprenticeship Levy
• demonstrable evidence of dealing with clients and staff in a professional manner
• processes monthly payroll, collating data from all the business units, ensuring it is fully authorised and logged appropriately
• evidence of dealing with clients and employees in a professional manner
• ability to problem solve and seek resolutions
• printing out invoices for approval
• my client is seeking a Payroll Administrator to join their team. he post holder will be first point of contact for handling payroll
• ensuring all payroll deadlines are met monthly
• monitoring staffing levels in various locations suggesting improvements

Requirements

• 2 years of experience in a comparable role
• 2 years of work experience in Payroll at an accountancy practice
• experience and working knowledge of payroll software, with STAR/IRIS experience preferred
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• payroll foundation level qualification
• 2 years experience within a similar role
• at least 1 year Payroll experience
• previous experience in a Payroll Administration role
• working knowledge of Microsoft Word and Excel
• experience using STAR/IRIS
• experience and working knowledge of using payroll software, STAR/IRIS experience an advantage
• educated to Degree level
• excellent knowledge of Payroll & CIS processing
• understanding of Microsoft Outlook
• good standard level of education
• you will need to have 1 years' experience in a payroll or finance role
• proficient in using MS Office packages
• knowledgeable of auto-enrolment pension scheme operation
• parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer
• efficient administrator with high level of accuracy and attention to detail
• sage 50
• excellent knowledge & understanding of all legislation relating to payroll, CIS, pensions etc
• A thorough understanding of statutory payments and how they are processed the payroll
• an articulate communicator
• proficient skill MS Office
• understanding of Auto Enrolment and employer obligations, including salary sacrifice arrangements
• organised approach with ability to prioritise effectively
• can work under pressure and to deadlines
• meticulous eye for detail
• previous experience establishing new PAYE schemes with HMRC
• ability to work under pressure independently and to meet deadlines
• collaborator
• good team player, hands on and friendly
• knowledge of Sage Accounts highly desired
• A thorough understanding of how to manually calculate tax and NI, as well as the impact of various tax codes on this
• processing fortnightly/monthly payroll from start to finish Sage Payroll package
• processing the autoenrollment pension deductions
• filing with HMRC and other regulated bodies

Earnings for position payroll administrator

Current offers for the position:

Responsibility

• administer all aspects of payroll for client's employees
• process weekly, monthly, and annual payrolls
• maintain payroll records and reports
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• processing fortnightly, monthly & quarterly client payrolls for various sized clients across different industries and sectors
• verify accuracy of all payroll transactions
• responding to client queries and requests in a timely and professional manner
• you will be responsible for all aspects of managing client's employee salary data processing
• identify and resolve payroll error
• submission of electronic data to HMRC each month in line with RTI procedures
• answer employee questions about payroll policies and procedures
• communication with clients in relation to payments that need to be made to HMRC
• requirements and skills
• assist with the preparation of payroll tax returns
• communication with third parties on behalf of clients, for example HMRC and pension providers
• ensure compliance with applicable laws and regulations
• on-going compliance such as P45s and starter checklists etc
• full knowledge of Auto Enrolment pension
• completion of end of year compliance including P60s
• proficiency in payroll software - preferable Bright Pay payroll software
• liaising with clients and dealing with ad hoc queries via telephone and email
• our client is looking for a Payroll Assistant to join a small friendly team based at their offices in East Sheen, to assist with the day-to-day operations of their payroll department
• good communicative skills, both verbal and written
• auto enrolment pension processing
• ability to priorities tasks effectively
• the successful candidate will be responsible for processing payroll, ensuring accuracy of employee records, and responding to employee/client's questions about all payroll-related matters
• knowledge of statutory payments & salary sacrifice
• experience in a Finance/ Accounting environment
• ensure set up, organisation and maintenance of Relevant HR Database
• person Specification
• the ideal candidate should have experience of working in a payroll environment or similar role and have the necessary qualities to perform the role
• trustworthy, honest, confidential, helpful, and responsive
• demonstrable evidence of dealing with clients and staff in a professional manner
• promoting innovation by enhancing the payroll process with technology and software. developing, implementing, and coordinating with pertinent internal and external stakeholders
• send payment advices by email
• assist with VAT returns
• contribute to the success of the European HR team in any core HR projects to streamline and create efficiency in our processes
• liaise with credit card holders in respect of statements received, resolving queries as they arise
• monitor agreed KPI's to evaluate performance
• ability to problem solve and seek resolutions
• input invoices and representatives claims for the monthly ORG sub-committee to correct nominal and department area
• check remittance/statements advices and chase queries
• supporting in the completion of the Recruitment Process
• coordinating with management and employees on all pay-related issues

Requirements

• proficient in Micros ft 365
• experience with HR Software's such as Xero, SAGE etc
• attention to detail
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• 1 or 2 years Payroll experience ADP
• strong communication via Phone, emails etc
• basic finance knowledge
• level 3 CIPD
• excellent communication skills
• previous experience as Finance or Accounts Assistant
• previous Payroll experience 1 - 2 years
• willingness to learn and develop
• good analytical skills
• great communication skills Verbal & Written
• experience of payroll systems ideally Sage 50 Payroll but training will be given
• experience from previous role in HR and Payroll preferred and / or relevant experience gained in an office environment
• interest in HR
• sage 50 or 200
• applicants with no prior work experience who possess transferable skills will be considered
• highly numerate
• in return they will offer
• knowledge of Employment Law
• parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer
• competitive salary
• sage50 experience
• can work independently
• 25 days holiday
• degree Educated
• parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer
• training and Development
• any Professional Accredited Qualification in either Finance or HR
• plus other incentives and initiative

Earnings for position payroll

Current offers for the position:

Responsibility

• organise and diarise meetings on behalf of the Private Client Director
• entering hiring requisitions and job profiles into Applicant Tracking System and ensuring prompt approval
• maintenance of appropriate team documentation/measures in the RDQ dashboard e.g. RDQ Who's Who
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• manage the Private Client Directors expenses and ad-hoc travel arrangements
• budget tracking and diagnostics
• manage post and all associated scanning and filing
• working with hiring managers to build interview guides/packs
• managing and organising office operations to ensure smooth day-to-day functioning
• expenses support when required for the RDQ Team
• work with the Private Client Director to prioritise tasks and manage the inbox
• assisting with document preparation, proofreading, and file management
• proactive planning of meetings, agendas, and itinerary for the Quality Team
• manage client queries by phone and email, acting on non-technical queries, and/or distributing to other members of the team where required
• coordinating appointments, meetings, and travel arrangements for our team
• ensure monthly reporting is coordinated and collated on time
• distribute agendas and information requests prior to client meetings where required
• managing recruitment email inbox and ensuring prompt response to enquiries as necessary
• handling incoming inquiries and providing exceptional customer service to clients
• support with itineraries for the Quality Team and the forward planning of team meetings and agendas
• chase clients for paperwork and information
• administering candidate and hiring manager experience surveys - collating feedback and producing reports as required
• assisting with billing, invoicing, and financial record-keeping
• fulfil the role of departmental buyer for all trial ingredients, packaging, and associated freight. Raise Purchase requisitions and call-off sheets for materials, services, including repairs and maintenance
• work with the Senior Private Client Administrator to manage daily admin workflow requests
• posting job adverts on LinkedIn and selected job boards as required
• maintaining TA and Phoenix trackers on a daily basis - adding new vacancies, updating the interview schedule, adding contract extensions, offer and recruitment agency spend data
• use internal systems to manage data and workload in line with company processes and procedures e.g. DocuSign, Intelligent Office, and Volume
• collating and reporting Inclusion and Diversity data relevant to the talent attraction and recruitment process as required
• complete application forms and send out to clients and providers, including cover letters
• arranging virtual , telephone and face to face interviews and assessments - sending meeting invitations, administering room bookings and equipment where necessary
• parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer
• administering candidate assessment portal ensuring candidate assessments are sent out promptly and results/reports forwarded to the relevant HR Business Partner and/or Hiring Manager
• maintain distribution lists for central marketing and bulk communications
• assist the Senior Private Client Administrator with valuation production and fund switches if required
• provide general secretarial and receptionist support for RDQ including, amongst other things - organising events and making travel Arrangements for all department members
• meeting room preparation
• ensure all client information is accurately maintained on internal systems, including Intelligent Office and Volume
• ordering office supplies
• provide assistance with mailings, correspondence, enquiries and other tasks
• run client risk tolerances and carry out anti-money laundering checks

Requirements

• essential
• minimum of 3 years' experience in a commercial administrative role
• previous experience in an administrative role, preferably in a legal or professional services setting
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• excellent Written and Verbal Communication Skills
• excellent organisational and multitasking skills, capable of managing multiple priorities efficiently
• high degree of diligence and accuracy to provide smooth, reliable support to the Team
• experience of delivering client service at the highest level and ideally use of a CRM system
• strong attention to detail and a commitment to maintaining accuracy in all tasks
• strong organisational skills - ability to plan and prioritise
• proficient in using office software and tools, such as MS Office suite
• ability to handle confidential and sensitive information with appropriate discretion
• excellent written and verbal communication skills with an extremely high level of attention to detail
• exceptional communication skills, both written and verbal
• close attention to details to ensure subtle changes in requirements are identified, acknowledged and actioned
• customer focused approach - approachable and always accepting of changing business priorities
• dependable with excellent work ethic
• demonstrates shows strong accountability for their own work
• 1+ years' experience in a PA, administration or reception/front of house role
• strong at multitasking and meeting deadlines
• parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

Earnings for position administrator

Current offers for the position:

Responsibility

• working on a mix of audit and accounting assignments
• manage audits from planning to completion
• we are looking for an energetic, proactive, highly organised and strong-written communicator verbally and written e.g
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• speaking to clients and managing their expectations
• mentor new trainees and support with their learning and development
• reports and business emails, to join our Audit and Accounts team as a Senior
• arranging and managing all accounting and audit assignments for portfolio
• monitor client deadlines and ensure these are met
• overseeing staff output, primarily accounts for audit production
• able to work alongside and part of the senior management team and support with company growth
• communicating to the partner and attending client meetings
• assist with target setting and department budgeting
• reviewing all accounts and corporation's tax deliverable
• ability to identify services that will add value to your portfolio of clients
• reviewing all accounts and corporation's tax deliverables
• networking - new clients
• confident in networking to promote the department
• overseeing the audit team and championing the firm's values within the team
• provide professional client-facing communication skills
• the role will be predominantly leading the audit fieldwork or accountancy fieldwork on discreet assignments, with the opportunity to be involved in training less experienced colleagues and working with the wider qualified team
• set an example for the team as a natural leader
• must have excellent communication skill. candidate must have experience working in UK only for more than 5 years with Accountancy firms
• finance, Newly Qualified Accountant
• reporting directly to the partner and attending client meetings
• supervising and reviewing staff output, primarily accounts for audit production

Requirements

• ACA or ACCA qualified
• excellent knowledge of FRS102
• A minimum of three years PQE
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• ACA qualified, first-time passes preferable, ACCA considered
• proven auditing technical skills
• audit experience minimum 30% preferred 50% plus of training
• experience of substantive testing approach to audit
• experienced in managing the audit process from planning to completion of financial statements
• caseware working knowledge advantageous
• working knowledge of Digita and Caseware is desirable
• parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer
• 2:1 degree from a British University and will be ACA or ACCA qualified with a minimum of three years PQE
• A 2:1 degree from a British University

Earnings for position audit manager

Current offers for the position: