PARKOPEDIA

Responsibility

• parkopedia has the mission of providing the best in-car data and transaction services to make mobility ecological, efficient and convenient
• parkopedia is the world’s leading connected car services provider used by millions of drivers and organisations such as Apple, Here, TomTom and 20 automotive brands ranging from Audi to Volkswagen
• the Service Desk Manager's main goal is to lead and manage our service desk team providing exemplary and timely support to our automotive Original Equipment Manufacturer clients, their tier-one suppliers and the B2C customers of parkopedia.com
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• major Incident Management : Create and own the Parkopedia Major Incident Management process, including customer documentation, training and communications
• this role is responsible for maintaining high levels of incident ownership and supporting our efforts to monetise support, using the service desk team so that customer service and technical support activities align with the company's business objectives
• facilitate root cause analysis and work with Product / Engineering teams to progress solutions that drive continuous service improvement
• it’s worth adding that this is a hands-on role, where the manager is expected to actively contribute to the investigation and resolution of incidents and to help identify problems, and their root causes and to track them to resolution
• SLA Management : Ensure that Service Level Agreements with clients are met consistently
• process Improvement : Continually evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and operational efficiency
• team Leadership : Lead, mentor, and manage a small support team, ensuring that they are empowered to meet the unique needs of both our B2B & B2C customers
• service Desk Management : Oversee the management of incidents and service requests, ensuring they are appropriately categorised and escalated as necessary to meet and maintain the committed Service Levels
• major Incident Management: Create and own the Parkopedia Major Incident Management process, including customer documentation, training and communications
• resource Management : Determine staff requirements for shift coverage and optimal service desk operation
• problem Management: Identify trends in recurring incidents, providing metrics on occurrence rates and resource consumption
• problem Management : Identify trends in recurring incidents, providing metrics on occurrence rates and resource consumption.Facilitate root cause analysis and work with Product / Engineering teams to progress solutions that drive continuous service improvement
• performance Metrics : Monitor and report on service desk team performance metrics and develop strategies for improving these metrics and improving the customer experience

Requirements

• working with data in XML/JSON/GeoJSON and experience in providing support to API data service provisions
• education : Bachelor's Degree in Business Administration, Information Technology, or a related field is ideal
• experience in writing and executing SQL/MySQL query language scripts
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• understanding and experience with Postman for real-time API endpoint testing
• leadership Skills : Strong team leadership skills, including coaching, motivating, and developing team members
• experience configuring and using Service Desk software like Freshdesk
• education: Bachelor's Degree in Business Administration, Information Technology, or a related field is ideal

Earnings for position service manager

Responsibility

• parkopedia has the mission of providing the best in-car data and transaction services to make mobility ecological, efficient and convenient
• we are searching for a Software Engineering Manager to lead our development team focused on creating cutting-edge EV charging solutions
• people Management
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• parkopedia is the world’s leading connected car services provider used by millions of drivers and organisations such as Apple, Here, TomTom and 20 automotive brands ranging from Audi to Volkswagen
• leading, mentoring, and supporting a team of software developers ensuring they are engaged, motivated, and continuously learning
• setting clear expectations and create a positive work environment based on accountability, in collaboration with the engineering and management teams
• regularly conducting one-on-one meetings to provide feedback and address concerns
• the successful candidate will be technically proficient with extensive software engineering management experience, along with project management skills to ensure the delivery of high-quality web applications
• managing team's career development, including performance evaluations, promotions, and training needs
• we are part of a global team, but this role is primarily based in our London office, which is a short walk from London Bridge
• driving a positive team culture that fosters collaboration, innovation, and continuous improvement
• parkopedia maintains a flexible policy with regards to location however the role will require a proportion of time to be spent at the London office
• project Management
• coordinate with product managers, stakeholders, and cross-functional teams to define project scope, objectives, and timelines
• ensure timely delivery of projects while maintaining quality and meeting stakeholder requirements
• oversee the prioritisation of tasks and resources, ensuring optimal allocation
• use Agile methodologies to manage software development lifecycle, including sprint planning, retrospectives, and daily stand-ups
• identify potential risks, develop mitigation strategies, and provide regular project status updates to senior management
• technical Leadership

Requirements

• bachelor’s degree in Computer Science, Engineering, or a related field or equivalent work experience. Advanced degree is a plus
• at least 3 years experience in software development with at least 5 years in a managerial role
• demonstrated experience in recruiting and managing technical teams, including performance management
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• extensive experience in web development technologies and frameworks
• proven experience of working in Agile delivery teams with a focus on collective on-time delivery
• strong interpersonal and communication skills
• ability to articulate complex technical concepts to both technical and non-technical audiences
• nice to have
• knowledge and experience in EV charging solutions and its related software needs
• enjoy and have experience building services

Responsibility

• parkopedia was founded with the mission of being able to answer any parking question, anywhere in the world
• lead the database migration from MySQL 5.7 to MySQL 8.0 within AWS RDS, ensuring minimal downtime and data integrity
• the successful candidate will work alongside our software and infrastructure engineers and will be the primary expert from the database perspective
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• assess and address any challenges related to the migration of geospatial data
• collaborate with a cross-functional team including software and infrastructure engineers
• advise the PHP development team on any necessary adjustments or best practices related to the database upgrade
• provide guidance on best practices for MySQL 8.0 in an AWS RDS environment, offering insights on optimisations and improvements post-migration
• today, Parkopedia is the world’s leading connected car services provider used by millions of drivers and organisations such as Apple, TomTom and 20 automotive brands ranging from Audi to Volkswagen
• ensure that the production environment remains secure and stable throughout the migration process
• we are seeking an experienced Senior Database Administrator to lead the upgrade of our production MySQL 5.7 database to MySQL 8.0 within an AWS RDS environment
• document the migration process, including any challenges encountered and their solutions, to facilitate future migrations or upgrades
• the role will primarily focus on ensuring a smooth and efficient migration, which is made more complicated given our extensive use of geospatial data
• we are part of a global team, but this role is primarily based in our London office, which is a short walk from London Bridge
• parkopedia maintains a flexible policy with regards to location however the role will require a proportion of time to be spent at the London office
• train and support internal teams on the new database setup and any new features or considerations with MySQL 8.0 in AWS RDS

Requirements

• certifications related to MySQL administration, or AWS
• previous experience in industries with rigorous data integrity requirements
• knowledge of additional database systems and migration best practices within AWS
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• bachelor's degree in Computer Science, Information Systems, or a related field. Master’s degree preferred
• minimum of 7 years of experience as a Database Administrator with hands-on experience in MySQL 5.7 and 8.0
• proven experience in leading large-scale database migrations of MySQL databases, particularly within AWS RDS
• expertise in geospatial data in MySQL, ideally in the context of a 5.7 to 8.0 migration
• strong analytical, problem-solving, and organisational skills
• excellent interpersonal and communication skills to work effectively with cross-functional teams
• ability to work in a fast-paced environment with tight deadlines
• previous experience leading large technical projects

Responsibility

• parkopedia was founded with the mission of being able to answer any parking question, anywhere in the world
• parkopedia has the mission of providing the best in-car data and transaction services to make mobility ecological, efficient and convenient
• we're looking for in-depth experience designing systems which process transactions including payment card processing
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• this requires a deep understanding of API development and design and experience interfacing with disparate systems
• today, Parkopedia is the world’s leading connected car services provider used by millions of drivers and organisations such as Apple, Here, TomTom and 20 automotive brands ranging from Audi to Volkswagen
• lead initiatives from idea to production, architecting the solution and coordinating the efforts of other engineers to deliver the solution
• we are looking for a Senior Transactions Software Engineer to join the team responsible for our in-car commerce platform which enables drivers to pay for fueling, tolling, EV charging and parking from within their vehicle
• the right candidate has led projects on engineering teams previously and has a proven track record architecting transactional and event based systems and deploying solutions in the cloud such as AWS
• this role also involves working closely with third party service providers and building out abstractions over these APIs which are exposed to our own clients
• senior Engineer for the Transactions team, based in London, supporting a code-base that serves millions of API requests daily to a global set of high profile customers
• liaising with product managers, clients and partners to define solutions and work hand in hand with all stakeholders throughout the development lifecycle
• we are part of a global team, but this role is primarily based in our London office, which is a short walk from London Bridge
• parkopedia maintains a flexible policy with regards to location however the role will require a proportion of time to be spent at the London office

Requirements

• experience shipping high-quality products from start to finish
• A passion for API design
• enjoy and have experience building services
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• strong coding skills in TypeScript/Python or related languages for building high performance services
• strong analytical capability and ability to quickly ramp up in a new area, and tackle ambiguous problems
• prior knowledge in financial technology space, particularly in payment processing
• experience of working in Agile delivery teams with a focus on collective on-time delivery
• nice to have
• 7+ years of industry experience building high quality code and infrastructure on AWS or a similar platform
• understanding Payment Gateway Integrations, Payment Orchestration and Payment Card Virtualisation

Responsibility

• owning, maintaining and improving the Compliance Management System utilised for compliance
• engage with the Parkopedia Team to ensure the management systems are continually improved and to ensure ongoing conformance
• providing support for GDPR compliance and PCI-DSS certification
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• ensuring the effective delivery of internal/customer & supplier audits
• acting as lead on new implementations/extensions to certifications/standards such as TISAX
• taking responsibility for all Compliance matters at Parkopedia relating to ISO 9001, 14001, and 27001, plus future compliance standards that the business requires
• overseeing and ensuring that Teams assess process risks and implement the planned controls to mitigate them
• taking responsibility to ensure all business areas are supported sufficiently for maintaining and/or achieving its ISO certifications
• as Data Protection Officer you will be responsible for overseeing a company's data protection strategy and its implementation to ensure compliance with relevant data protection laws and regulations
• leading the management of internal audits, defining the audit schedule and performing internal audits in accordance with the plan
• taking accountability for quality reviewing audits and corrective action plans, where required

Requirements

• proven track record of implementing, maintaining and auditing against ISO standards
• experience using continual improvement tools, including RCA, 5W and Ishikawa
• experience liaising with 3rd party certification bodies
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• experience working with external auditors to represent your compliance system and evidence compliance
• experience creating and delivering internal training on industry and compliance standards
• knowledge and experience working within a digital service provider environment
• experience of working in software development, automotive and data-driven services
• auditor - ability to lead audits and work with any of the relevant management systems or other industry standards e.g. ISO 9001, ISO 14001, ISO 27001, PCI-DSS, TISAX
• excellent organisational skills and ability to manage a busy workflow
• diligent and detail-oriented