parcelly is a Series-A funded scale-up with large blue-chip accounts in the UK
we are expanding in Europe and the UK – and we need your help
our product is a powerful solution that allows bricks and mortar businesses to activate any redundant space as storage space for a variety of e-commerce and logistics needs
Requirements
support Key Account performance by feeding back Partner/Client specific customer service issues that are impacting the network to Account Managers
manage the contractual relationship, contractual cost, and SLA performance of third-party Customer Service partnerships, continuously optimise balancing efficiency and effectiveness
coordinate reporting for the Customer Service team, specifically, but not limited to the Weekly and Monthly Business Reviews
ensure customer service needs are always met for all Key Accounts
report directly to the Head of Network Operations
fulfill any other roles and outputs that are either implied or not specified here, that might be required by the business
A minimum of 5 years of proven experience in a customer service position
continuously measure and improve Customer Service SLA compliance across all Key Accounts and resolve barriers to Customer Service SLA compliance ensuring SLA targets are met
field sales executive
Working hours
full-time
Requirements
role
building and maintaining strong, long-lasting relationships with network partners via in person visits
training and onboarding Parcelly Locations partners in person
visits to locations to ensure compliance and processes are followed
troubleshoot technical issues locations may be facing with regards to the Parcelly app
prospecting for suitable Parcelly Locations for all Parcelly sales product streams in person on the field
strategically planning Parcelly Location network growth, based on analysis of population, demographics, and other factors
planning location visits for pitching, maintenance, hypercare and customer service purposes and upselling existing locations
Responsibility
assisting with challenging client requests or issue escalations as needed
sales manager
Working hours
full-time
Salary
salary
Responsibility
as the perfect candidate for this role, you will ensure Parcelly’s success by developing strategies to generate sales and grow
you will manage our sales pipeline, aiming for increased profitability per deal and per account
role
meet and exceed sales targets
successfully create business from new and existing customer accounts
manage complex negotiations with senior-level executives
you will engage and have regular contact with the public and our demanding businesses, and you will deploy your experience in profitable profit generation and identify market gaps in order to find additional growth opportunities
build rapport and establish long-term relationships with customers
Requirements
experience and working knowledge of CRM systems
demonstrable track record of over-achieving quota
strong written and verbal communication skills
office based
prior experience in a logistic company can be a plus
hr manager
Working hours
full-time
Language
english
german
Responsibility
develop and monitor overall HR strategies, systems, tactics, and procedures across the organization aligned with the overall business strategy
oversee and manage a performance appraisal system that drives high performance and nurtures a positive working environment
maintain payroll and benefits program and assess training needs to apply and monitor training programs
bridge management and employee relations by addressing demands, grievances, or other issues
report to management and provide decision support through HR metrics
ensure legal compliance throughout human resource management
manage the recruitment and selection process: needs assessment, profile definition, Job description management, interviews, etc
Requirements
you have experience in setting up and following HR processes that maintain a coherent work rhythm
you are a people person, who is available to help and can explain professional topics in a clear manner
degree or a suitable apprenticeship in HR, Business, or a related field
3-5 years of proven working experience as an HR Manager
demonstrable experience with Human Resources metrics and knowledge of HR systems, ideally Comeet and Bamboo HR, and databases
in-depth knowledge of labor law and HR best practices and ability to design strategy
in order to be successful in this role, you need to be an experienced HR individual with a generalist approach and hands-on mentality
people-oriented and results-driven mindset, excellent active listening, negotiation, and presentation skills
business development
Working hours
full-time
Responsibility
identify and pitch potential Parcelly Locations
assist businesses through the onboarding process in becoming a Parcelly Location
maintain good relationships with existing Parcelly Locations
manage partner interactions utilizing Parcelly's proprietary tech and CRM tools
provide Customer Service to business partners and individual customers
provide operational, administrative and product testing support to other departments
Requirements
experience in a sales or customer-facing environment
working knowledge/understanding of CRM systems
strong written and verbal communication skills
passion for business, tech, logistics or e-commerce
organized, diligent, and hard-working
an enthusiastic supporter of local businesses
Benefits
parcelly offers a hybrid working model to make sure you enjoy both working in the office and remotely
sales executive
Working hours
full-time
Responsibility
meet and exceed sales targets
successfully create a business from new and existing customer accounts
manage complex negotiations with senior-level executives
build rapport and establish long-term relationships with customers
at the end of the first year, you will have onboarded at least 4 new, profitable B2B accounts to our platform