PARCELLY Salary
207 REGENT STREET FLOOR 3 LONDON W1B 3HH ENGLAND
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Earnings on positions in PARCELLY
PARCELLY is looking for employees for positions:
customer service manager
Working hours
- full-time
Responsibility
- parcelly is a Series-A funded scale-up with large blue-chip accounts in the UK
- we are expanding in Europe and the UK – and we need your help
- our product is a powerful solution that allows bricks and mortar businesses to activate any redundant space as storage space for a variety of e-commerce and logistics needs
Requirements
- support Key Account performance by feeding back Partner/Client specific customer service issues that are impacting the network to Account Managers
- manage the contractual relationship, contractual cost, and SLA performance of third-party Customer Service partnerships, continuously optimise balancing efficiency and effectiveness
- coordinate reporting for the Customer Service team, specifically, but not limited to the Weekly and Monthly Business Reviews
- ensure customer service needs are always met for all Key Accounts
- report directly to the Head of Network Operations
- fulfill any other roles and outputs that are either implied or not specified here, that might be required by the business
- A minimum of 5 years of proven experience in a customer service position
- continuously measure and improve Customer Service SLA compliance across all Key Accounts and resolve barriers to Customer Service SLA compliance ensuring SLA targets are met