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PANGS+PARTNERS is looking for employees for positions:
travel agency manager
travel agency manager
Language
chinese
english
Responsibility
we are seeking an experienced and enthusiastic Travel Agency Manager to lead and manage our operations
while this is primarily a managerial position, you may occasionally assist with high-stakes client tours when needed
in this role, you will be responsible for overseeing team performance, developing new business opportunities, and ensuring flawless service delivery to clients
handle itinerary adjustments and resolve issues promptly to maintain client satisfaction and loyalty
monitor and supervise the activities of other staff, ensuring alignment with company goals and client satisfaction
identify new opportunities, such as corporate and educational partnerships, to grow the business
maintain open communication to foster collaboration and alignment within the team
manage the daily operations of the agency, ensuring efficiency and a high standard of service
Requirements
proven experience in the travel industry, with a strong background in management
proficiency in discussing travel options, arranging group and individual bookings, and coordinating complex itineraries
familiarity with UK tourism, cultural highlights, and educational institutions is an advantage
excellent organizational, communication, and negotiation skills
experience with digital tools for client management and booking systems