OVERCLOCKERS UK Salary
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0 ratings
4 reviews
Newcastle under Lyme
5 LYMEDALE CROSS LOWER MILEHOUSE LANE NEWCASTLE-UNDER-LYME ST5 9EN ENGLAND
TIN:
04641311
Wholesale & Retail Trade

Earnings on positions in OVERCLOCKERS UK

National average salary

2950 £

OVERCLOCKERS UK is looking for employees for positions:

technical support engineer

Working hours

  • full-time

Responsibility

  • overclockers UK is famous throughout the enthusiast PC community for its expertise in performance hardware, overclocking and modding
  • through our innovative approach, we are a leading online provider of gaming PCs, components and peripherals
  • we are seeking a talented and customer-focused individual to join our Customer Service and Support team as a Technical Support Engineer
  • utilise a strong working knowledge of current PC gaming hardware to assist customers with technical enquiries and issues
  • provide exceptional customer service and support through various channels, including tickets, email, and phone
  • troubleshoot Windows computers remotely, diagnosing and resolving issues while understanding the root causes of customer system problems
  • overclockers UK is part of the Pro Gamers Group, an international e-commerce company with more than 700 employees at 12 locations worldwide
  • in this role, you will play a crucial part in ensuring our customers receive top-tier support for their gaming systems and hardware

Requirements

  • prior experience in a technical support role, especially in a gaming hardware environment
  • familiarity with Gaming and Custom PC builds
  • A passion for gaming and a deep understanding of the gaming community
  • strong knowledge of current PC gaming hardware and trends
  • comfortable with providing customer service and technical support through tickets, Live chat, email, and phone
  • proficient in troubleshooting Windows-based computers remotely
  • understanding of common issues that can affect a customer's gaming system
  • overclockers UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

customer service advisor

Working hours

  • full-time

Language

  • english

Responsibility

  • welcoming customers to our brand new 'click and collect' counter
  • offering pre-sales and hardware advice
  • assess customer needs using a 'customer first' approach and assist with product selection
  • provide up to date information on products and services
  • solving customer service issues
  • liaising with the Warehouse and Sales team
  • dealing with customer collections
  • previous customer service experience, an advantage but not necessary

technician

Working hours

  • full-time

Language

  • english

Responsibility

  • assembling computers with varying complexities
  • updating and configuring Bios
  • installing and configuring operating systems
  • fault finding and repairing
  • providing customer support Via Phone and Email
  • previous experience an advantage but not necessary
  • strong knowledge of current hardware and how to configure it
  • strong written and verbal communication skills

manager

Requirements

  • educated to advanced, diploma or degree level
  • excellent interpersonal and communication skills
  • strong team player who can demonstrate collaborative working
  • strong analytical skills which promote sound business decisions based on market data
  • adaptability - must be able to drive projects through unexpected changes and hurdles with minimal disruption
  • full, clean driving license

Responsibility

  • report on events, affiliate, partnership, influencer/creator and press activity and performance, communicating this and insights to stakeholders and the wider business
  • ensure all costs are managed in line with budgets and correct communicated with the finance department
  • collaborate with manufacturers on quarterly campaigns and activity, maximising the funding secured in order to support them
  • collaborate with teams across the business to align affiliate marketing with and support their objectives
  • maintain close contact and update press and media on the latest OcUK corporate, product and service offering news
  • ensure manufacturers are invoiced and paid in full and on time

warehouse manager

Responsibility

  • allocation of adequate resources to business needs and adjust rotas accordingly
  • monitor the use of packaging materials for suitability and value, keeping waste to a minimum, and source alternatives where necessary
  • oversee pallet usage, container booking, export shipments, insurance and PI checks

warehouse supervisor

Responsibility

  • liaison with the customer services team to facilitate customer collections, queries and to provide updates where required