ORBITAL SOLUTIONS CONSULTING

Responsibility

• ensure agents respond to enquiries within response time targets
• check and verify that all agent submitted options meet client specific requirements
• shortlist options and prepare quotes for transferees, ensuring only programme compliant and rate competitive options are submitted
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• confirm and process reservations, including guest agreements
• perform quality control checks at each stage of the reservation process, flagging any faults and ensuring quality standards are always met
• build solid business relationships with agents, clients, and transferees
• highlight and assist with transferee or client complaints quickly and professionally
• assist the team and administrator manager where possible and appropriate
• meet and exceed client satisfaction score targets
• perform administrative duties with high attention to detail and with accurate record keeping