ORANGE SERVICES in Sutton Coldfield Salary
9 HARTOPP ROAD SUTTON COLDFIELD B74 2RQ ENGLAND
TIN: 09493195
ORANGE SERVICES Premium profile inactive Premium profile inactive
Earnings on positions in ORANGE SERVICES
ORANGE SERVICES is looking for employees for positions:
customer service
Language
- english
Requirements
- customer Operations Guide
- service Level Agreement
- topology Diagram
- customer account contacts list
- customer Service and Project Management experience
- customer’s Business Objectives & Risks
- at least 6-7 years of work experience in customer-facing organizations within the telecom or IT industry
- virtual team management experience
Responsibility
- the actions are well defined, have target dates and an owner within Orange Business Services
- progress is being made on the actions and that action owners provide status on a regular basis
- the problem is resolved in the shortest time to achieve customer satisfaction
- actions logged and managed in Service Improvement Program database
- action status presented by CSM to customer during monthly and annual service review meeting and in between as updates become available
- the CSM prepares the monthly customer report
- if the customer has subscribed to Service Optimize, reporting includes SLA & performance reporting as well as report analysis and trending
- if the Customer has subscribed to Service Manage incident reporting is included
Contract type
- regular