OPUS Salary
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6 reviews in total
Enniskillen
THISTLEBANK HOUSE 2 OLD HENRY STREET ENNISKILLEN BT74 7JX NORTHERN IRELAND
TIN: NI629910
Rating of the company
based on 0 evaluations
6 reviews in total
Earnings on positions in OPUS
OPUS is looking for employees for positions:
digital account manager
Working hours
- full-time
Salary
- salary
Requirements
- sales in digital and print: 2 years
Responsibility
- maintain Proper Client and Prospect Records and Database
service manager
Working hours
- full-time | Permanent
Salary
- salary
Responsibility
- maintaining strong relationships with service managed customers to drive customer satisfaction and retention
- maintaining strong relationships with all Opus departments and partners
- creating & maintaining reporting templates and process documentation used for Service Management
- taking ownership of the Service Management queue & cases within the Opus CRM
- conducting time logging for all Service Management functions
- the Service Management pipeline
- maintaining visibility of all Service Managed key projects
- providing monthly updates to the Service Delivery Manager of all major events taking place within Service Management
Requirements
- managing client portfolios: 2 years
manager
Working hours
- full-time
Salary
- salary
Responsibility
- hold line managers and key staff development plans, performance, and salary reviews
- deal with high level issues, staff grievances and/or disputes
- v Running the day-to-day operation smoothly and efficiently according to the highest levels of customer satisfaction whilst following ITIL/managed services best practices
- v Maintaining our Institute of Customer Service ServiceMark Accreditation, through customer surveys and all required audits
- v Creating, analysing, and achieving relevant monthly KPIs for the team, in addition to meaningful management reports that enable the directors to run the business effectively and drive future strategy
- v Build and maintain strong working relationships internally with the other Service Delivery departments
- v Providing first class leadership and strive for a positive environment for the entire team to thrive in, to support talent development as individuals and as teams, to foster upskilling
- v Taking ownership for appropriate resolution of issues that have escalated beyond the control of direct reports. Be available out of hours for urgent customer experience issues where necessary
Requirements
- v Proven experience as a Head of Customer Experience, or a similar leadership position
- v Quality assurance experience
- v Ability to perform at Operational board level
- v Delivery of Customer Service strategy
- v Previous team management
- v High level of personal motivation
- v Ability to communicate at all levels
- head of Customer: 3 years
sales representative
Working hours
- full-time | Permanent
Salary
- salary
Requirements
- technical Sales: 1 year
Responsibility
- achieve self-set KPIs including; number of appointments set, number of outbound and effective calls made, number of proposals and presentations delivered
sales consultant
Working hours
- full-time
- full-time | Permanent
Salary
- salary
Responsibility
- achieving revenue and gross profit sales targets
- achieving self-set KPIs including number of appointments set, number of outbound and effective calls made, number of proposals and presentations delivered
- working with the head of the department to agree sales and marketing strategies
- working with marketing to provide ideas for campaigns and commitment to follow up
- generating own leads by calling and booking appointments
- demonstrating strong conversion of company-generated leads and appointments
- building and maintaining a strong sales pipeline, being highly effective in managing the entire sales cycle
- account management of clients and upsell services through regular meetings
Requirements
- technical Sales: 3 years
- technical Microsoft Sales: 1 year
- technical B2B Sales: 3 years
- technical Sales: 1 year
support engineer
Working hours
- full-time
Salary
- salary
Responsibility
- 1st Line customer Service / 1st Line IT helpdesk
- providing onsite support for the Opus group at Opus HQ
- occasional work at customers premises as 1st Line IT support in London, fully supported by our IT team in Reigate
- working with 3rd party connectivity suppliers to fix problems with our customers’ voice and data networks, telephone lines
- building and configuring laptops for our IT managed services clients
- maintaining accurate ticketing records, categories, and knowledgebase within CRM system
- providing “Out of Hours” 24/7 paid on-call support
- maintaining an up-to-date knowledge of the IT industry and providing new ideas to help expand the technical services portfolio
Requirements
- technical support: 1 year
business development manager
Working hours
- full-time | Permanent
- full-time
Salary
- salary
Responsibility
- v Identifying the number of calls, level of personal marketing and appointments required to achieve agreed sales targets
- v Handling any company generated opportunities with diligence and professionalism
- v Maintaining proper client and prospect records and database
- v Continuing product and technical training to keep current with developments in the Telecom’s arena to enhance your professional development
- v Working responsibly and professionally with other teams and departments
- v Representing the company in a professional courteous and dignified manner
- other organisations may call this role National Account Manager, Sales Manager or Telecoms Sales Executive
- identify the number of calls, level of personal marketing and appointments required to achieve agreed sales targets
Requirements
- selling Mobiles B2B: 3 years
- selling Telecoms B2B to SME: 2 years
- telecoms Business Development: 2 years
lead generator
Working hours
- full-time
Benefits
- mobile phone
Salary
- salary
Responsibility
- use your consultative sales skills to contact decision makers via Phone, email and social media to book qualified meetings for Account Managers
project engineer
Working hours
- full-time | Permanent
Salary
- salary
Responsibility
- project Technical Validation & Risk Assess projects/solutions
- project Documentation & daily paperwork
- project Incident Logging
- installation and configuration of both hardware and software applications at the customer premises and remotely where applicable
- effective liaison with customers and 3rd parties involved
- fault diagnosis and resolution
- remote programming for additional works and system related changes
- end user training for products installed
Requirements
- VPN configuration
- network monitoring tools - SNMP, Solarwinds etc
- powerShell
- file, Print, IIS and general server technology experience
- security applications; server and client
- email Security
- storage and Backup recovery
- DNS; external and internal