Online4Baby is looking for employees for positions:
senior buyer
Trade
retail
Retail
Salary
salary
Responsibility
liaising with suppliers to obtain schedules for development and production
working with overseas suppliers including China
negotiating costs and tracking costs against budgets
communicating regular project status updates to all relevant stakeholders
working within the buying team to create product briefs for suppliers and factories, working with QA and graphic design to achieve
maintaining reactiveness and speed to market by working well under pressure to meet tight deadlines
liaising with suppliers, ensuring timely delivery of information, samples and product
researching competition, market and design trends
Requirements
excellent communication and negotiation skills
an understanding of production and manufacturing processes
commercial understanding of development costs
ability to recognise and understand trends in retail, industry, culture and design
ability to work independently and within a team
extremely organised with excellent attention to detail
proven track record of solving problems creatively, within budget and deadline
third party liaising and negotiation skills are essential
quality assurance manager
Working hours
full-time
Salary
salary
Responsibility
you will play a crucial part in upholding our product compliance and quality standards, collaborating closely with various teams to establish procedures, ensure compliance, and maintain high-quality standards
compliance with Legislation: Ensure that manufacturing processes adhere to key safety and ethical legislation, including safety certification and ethical audit compliance
budget Management: Agree on and manage budgets for product safety compliance testing to ensure products meet quality standards
inbound Product Inspection: Coordinate and oversee the inspection of inbound products and the preparation and filing of associated inspection reports
establishing Quality Procedures: Develop, negotiate, and maintain in-house quality procedures, standards, and specifications for products. Ensure that these procedures comply with industry regulations
Requirements
experience: A minimum of 2 years' experience in a similar or relevant role is essential
organisational Skills: Strong organisational and planning skills, including effective time management
communication: Excellent verbal and written communication skills, including the ability to summarise issues succinctly and communicate effectively with stakeholders
problem-Solving: A natural aptitude and enthusiasm for problem-solving
graphic designer
Working hours
full-time
Salary
salary
Requirements
passionate about what you do with a keen eye for graphics and design
demonstrable ability to create impactful, functional design work
ability to interpret a brief and adapt when expectations change at short notice
understanding of HTML, web design and email design
ability to manage multiple jobs at once with good organisational and time management skills
strong communications skills both verbal and written
team player with the ability to work independently
an ‘ideas person’ with a ‘can do attitude
Responsibility
aligned with our rebrand, you will produce a full suite of digital assets that matches the new visual identity of Online4baby
from time to time you may be asked to support with graphic pack builds for products
reporting to the CMO, you will provide a high quality in-house design service, producing highly engaging and impactful creative work that consistently communicates our brand values to customers across our digital channels
ownership of the design and delivery of various digital assets, including banners for use across our website, social media, emails, paid media and promotional materials
an ability to be agile and produce flexibly is therefore important as you proactively manage stakeholder expectations to hit deadlines
A full UX review will be completed as part of our re-brand, experience working with the IT team on web page designs and the development of existing pages would be advantageous
creating and producing high quality imagery adhering to product and brand guidelines
collaborating with the marketing and ecommerce team, building proposals for the visual identity of seasonal campaigns, including our September Baby Event and Black Friday sales period
customer service
Working hours
full-time
Salary
salary
Requirements
proven experience of managing and effectively leading a customer service team
experience of working in a fast-moving customer service role
highly motivated attitude to targets and driving performance
ability and commitment to deliver high levels of customer service
resilience and the ability to cope with difficult conversations
ability to work as a coach and mentor for team development
excellent organisation and communication skills
strong analytical skills, able to analyse and interpret data and produce findings in report format
Responsibility
adopting a team based approach with colleagues to deliver success through supporting others and the wider business aims
helping to identify any areas for improvement alongside the Customer Service Manager and implementing an action plan to remedy and improve
motivating and leading the team to achieve and exceed KPI’s
responding to customers over Live Chat, WhatsApp, social media and email via the Fresh Desk and Fresh Chat ticketing system
helping carry out regular analysis to monitor team performance and measure customer experience and satisfaction
working directly alongside and reporting to our Customer Service Manager, you will be responsible for leading a team of Customer Service Advisors along with providing an exceptional service to our customers, ensuring they receive full support via a wide range of platforms
running reports and sharing daily, weekly and monthly performance data in the absence of the Customer Service Manager
leading a team of Customer Service Advisors, assisting with the day to day management alongside the Customer Service Manager, including coaching, monthly 121’s, recruitment and appraisals
marketing manager
Working hours
full-time
Salary
salary
Responsibility
agency Management
proactively seeking opportunities to test new partners and drive the growth of promising new opportunities
working with the CMO to plan, build and execute the marketing strategy for the business and own brand’s, your core objective will be to deliver revenue and traffic growth within a strict COS%
our paid channels are managed by external partners, you will work collaboratively with them to maximise our return on spend, challenging working practices and driving optimisations
line managing two Marketing Executives, completing weekly 121s, setting objectives and driving their development
Requirements
experience managing budgets autonomously, comfortable making decisions on spend and escalating challenges as required
comfortable in a high-autonomy environment, embracing ownership of your areas including budget management
confidence managing spend within a strict COS% target is essential and will likely be a core part of your current role
critical thinker with strong problem-solving skills along with the ability to spot challenges, propose solutions and drive-through to completion
proven management experience across performance marketing , in-house or agency
A great communicator, you will be confident speaking to people at all levels across our business, providing regular performance updates and escalating issues where required
exceptional attention to detail with a commitment to professional output, you understand that the way we present our brand across all touchpoints impacts customer perception and ultimately sales and can support others in bringing this to life
financial controller
Working hours
full-time
Salary
salary
Responsibility
ownership of record to report
management of a finance team
identification and recruitment of resource required
oversight of banking activities
ownership of treasury activities
delivery of full month end process
managing the risk and controls framework
budgeting and forecasting
Requirements
qualified accountant or QBE
experience of working in a fast-moving finance function
E-commerce or retail experience preferred
experience of product based B2C business with forex and dealing with overseas supply chain preferred
an engaging and self-motivated leader
diligent with a strong eye for detail and experience of taking ownership and implementing robust controls
effective and clear communicator
ability to work efficiently and to challenging deadlines at times
customer service advisor
Working hours
full-time
part-time
Salary
salary
Requirements
experience of working in a fast-moving customer service role
this includes having excellent verbal and written communication skills, with the capability to choose the right tone for different situations
confidence to work towards targets
IT proficient with the ability to learn new technologies quickly
knowledge of Zendesk, Freshdesk or other helpdesk software
willingness to learn products and specifications within our portfolio
natural multi-tasking ability to react to changes in priorities and workload to meet deadlines
excellent attention to detail
Responsibility
resolving queries, addressing issues, and ensuring customer satisfaction all while upholding our brand tone and language
acting as first point of contact for the customers, supporting with queries and providing solutions
● Acting as first point of contact for the customers, supporting with queries and providing solutions
collaborating with carriers and manufacturers to resolve problems and manage disputes
interacting with customers over Live Chat, WhatsApp, social media and email via the Fresh Desk and Fresh Chat ticketing system
● Interacting with customers over Live Chat, WhatsApp, social media and email via the Fresh Desk and Fresh Chat ticketing system
providing guidance on consumer rights and our return policies while striving to meet performance targets set by our Customer Service Manager
establishing and fully understanding the root cause of issues and advising customers on the best action to take for resolution
buyer
Working hours
full-time
Salary
salary
Requirements
super keen to work within an ecommerce environment
minimum 1 years buying experience
knowledge of how buying works in an ecommerce environment
excellent organisational, planning and communication skills
attention to detail with strong analytical skills
experience working with Europe and Far East sourcing
proven ability to work on own initiative and independently, prioritising when working on several things at once
highly self-motivated, enthusiastic and dynamic, dedicated to driving your own development
Responsibility
proactively assisting in the management of the entire life cycle of each product, maximising the potential of each brand
ensuring product critical paths and weekly workloads are on track to achieve launch dates, highlighting any potential issues and reacting quickly
documenting product information including costings, lead times and MOQ’s into the range plan and product development documents
fully supporting the Senior Buyer, ensuring that information on gross margin, trade discounts, markdown support, marketing support and clearance deals are up to date
building relationships with suppliers and factories to ensure all samples/strike offs are on track and in house on time
documenting all red and gold seal comments and clearly communicating this to the supplier
researching nursery trends and competitor products, ensuring your industry knowledge stays up to date, seeking out opportunities to learn more about key categories and brands
providing input on buying decisions, ensuring that you understand how decisions are made and sharing your input with the rest of the team
head of marketing
Working hours
full-time
Salary
salary
Requirements
you have built and led high-performing marketing teams
you have a track record managing a marketing P&L
you are comfortable getting hands-on and leading by example
you have experience across all marketing channels
you have a balance of strong data and analytical skills
you have operated at the top level of a fast growing retail/eCommerce company
you have strong verbal and communication skills, and can explain complex topics clearly and simply
we are looking for a Digital Marketing Manager with a track record of delivering creative, high impact and best practice marketing strategies with recent and significant experience in a marketing leadership position at a high growth and dynamic B2C eCommerce company
Responsibility
leading, recruiting and managing the marketing team
delivering results that meet ROI expectations and boost incremental sales
management and optimisation of all performance media/digital channels including Affiliates, Paid Social, Display, PPC, SEO and email marketing
strategic and creative brand development, sharing our mission globally
seeking out new opportunities including driving influencer and PR activations
driving lifetime value and loyalty across the customer base