ONEVOICE DIGITAL  Salary

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IAN KING HOUSE SNAPE ROAD MACCLESFIELD SK10 2NZ ENGLAND
TIN: 10842253
 Marketing & Advertisement
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ONEVOICE DIGITAL

Earnings on positions in ONEVOICE DIGITAL

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ONEVOICE DIGITAL is looking for employees for positions:

customer advisor

  • customer advisor

Working hours

  • full-time | Temporary

Language

  • english

Responsibility

  • dealing in a supportive, friendly, and professional manner with a variety of customer queries
  • assisting with the TOTUM application verification process
  • actively supporting the wider OneVoice Digital team by triaging queries on new product features and benefits
  • updating data across various OneVoice Digital systems
  • assist with, conduct, and improve business customer implementation processes
  • 15. To assist other members of OneVoice Digital departments as required
  • job Title: Customer Support Agent
  • reports to: Customer Success Manager

Requirements

  • experience working in a customer-facing environment, ideally online or via social media
  • good written and verbal communications skills, including spelling and grammar
  • experience in understanding a brand tone of voice and applying that to written communications
  • analytical and able to identify areas to improve the CS function efficiency
  • understanding of SLAs, KPIs and basic functionalities of customer support software
  • excellent time management, organisation and prioritisation
  • receptive to training with a desire to learn