ONEVOICE DIGITAL Salary
IAN KING HOUSE SNAPE ROAD MACCLESFIELD SK10 2NZ ENGLAND
TIN: 10842253
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Earnings on positions in ONEVOICE DIGITAL
ONEVOICE DIGITAL is looking for employees for positions:
customer advisor
Working hours
- full-time | Temporary
Language
- english
Responsibility
- dealing in a supportive, friendly, and professional manner with a variety of customer queries
- assisting with the TOTUM application verification process
- actively supporting the wider OneVoice Digital team by triaging queries on new product features and benefits
- updating data across various OneVoice Digital systems
- assist with, conduct, and improve business customer implementation processes
- 15. To assist other members of OneVoice Digital departments as required
- job Title: Customer Support Agent
- reports to: Customer Success Manager
Requirements
- experience working in a customer-facing environment, ideally online or via social media
- good written and verbal communications skills, including spelling and grammar
- experience in understanding a brand tone of voice and applying that to written communications
- analytical and able to identify areas to improve the CS function efficiency
- understanding of SLAs, KPIs and basic functionalities of customer support software
- excellent time management, organisation and prioritisation
- receptive to training with a desire to learn