sales support
Responsibility
- manage and own the leads process, ensuring efficient and effective lead distribution, tracking, and follow-up
- respond promptly and professionally to customer enquiries received through web, phone, and social media channels
- collaborate with the new partnerships team to develop and deliver compelling presentation materials
Show more +6 - assist in the creation and execution of nurture campaigns to engage and retain potential customers
- support the planning and coordination of future events, including trade shows, conferences, and networking opportunities
- focus on identifying and adding key prospects to the CRM system to expand our customer base
- manage data quality and integrity, performing regular data cleansing and deduplication activities
- collaborate with the sales and marketing teams to develop strategies for efficient data collection and enrichment
- support the sales team by providing accurate and timely reports on lead generation, conversion rates, and pipeline activity
Requirements
- proven experience in a sales support or customer service role
- 25 days holiday
- exceptional communication skills, both written and verbal, with the ability to engage and build relationships with customers
Show more +13 - employer matched contributory pension scheme
- strong organizational skills and ability to prioritize tasks effectively
- convenient location in Manchester with easy access to public transportation
- proficient in using CRM software and other sales support tools
- opportunities for professional development and growth
- detail-oriented with a commitment to providing excellent customer service
- collaborative and inclusive work environment
- ability to work independently as well as collaboratively in a team environment
- healthcare Scheme – Helping towards the costs of medical, dental, eye care and more
- knowledge of marketing and lead generation principles is a plus
- life Insurance and Critical Illness Cover
- dedicated learning hours and access to a Technology learning platform
- 1 extra day off a year, for charity work of your choice
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