OFFICETECHHUB Salary - Salary Report

Earnings on positions in OFFICETECHHUB

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5 the last 185 days, recently 2023-09-07

work in a team on the help desk
provide technical support to clients and customers by phone, e-mail, and in person
diagnose and solve technical problems for clients and customers
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communicate effectively with clients and support team members
systematically troubleshoot problems
create and update documentation
resolve customer queries with professionalism and enthusiasm to represent our organisation effectively
research industry trends
work in a fast-paced environment

TRIUMPH CONSULTANTS	13500 £	4270 £ 13500 £
SALT SEARCH	8000 £	4270 £ 13500 £
REFLEX COMPUTER RECRUITMENT	6666 £	4270 £ 13500 £
EXPERIS	6000 £	4270 £ 13500 £
JONATHAN LEE RECRUITMENT	5189 £	4270 £ 13500 £
MORGAN MCKINLEY GROUP	4750 £	4270 £ 13500 £
CONCEPT RESOURCING	4750 £	4270 £ 13500 £
PARKSIDE RECRUITMENT	4630 £	4270 £ 13500 £
DYNAMIX RECRUITMENT	4583 £	4270 £ 13500 £
UK POWER NETWORKS HOLDINGS	4270 £	4270 £ 13500 £

reporting to the Directors
responsible for support engineer’s daily workload
planning remote and onsite work for engineers where applicable
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first point of contact for incoming support requests received by telephone and e-mail
escalate any complaints as required and support continuous improvement
sort, dispatch and manage the support requests to support engineers while overseeing the completion of the support requests
quality check that change requests are correctly completed
monitoring phone lines, handling incoming calls with varying queries
prepare reports using the helpdesk
resolve customer queries with professionalism and enthusiasm to represent our organisation effectively
interpret and log requests, inputting details into an in-house system, providing tracking and regular updates to the status of the request line with Service Level Agreement
ensure exceptional client delivery standards