it technician
Responsibility
- JOIN THE TEAM of an Oswestry-based MSP looking for an IT Helpdesk Technician to join their growing
- business
- providing a first point of contact for customers through their helpdesk via phone, email, or ticket
Show more +12 - delight Clients with a Friendly, Quick and Helpful Experience
- provide the Client with basic remote troubleshooting
- use the Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
- managing and recording all work through the Ticketing System
- the role is office based in SY11 with some on-site installation required around the local area, and the number one goal of everyone in the team is to offer the best service, and support their clients needs
- make sure that Client Documentation is well maintained
- make sure that tickets aren’t “stale” throughout the process
- review the RMM dashboard and apply remediation actions as indicated by their Processes
- review regularly scheduled/automated actions as indicated by their Processes
- follow all Security Procedures and Keep a Vigilant Eye for Security Issues
- undertake other duties as required in the business
- follow Standard Operating Procedures for daily/weekly recurring tasks
Requirements
- A love of Solve Problems & Challenges
- minimum Of 1 Year IT Experience
- great Communications skills
Show more +7 - an understanding of support tools techniques and how technology is used to provide services
- good understanding of operating systems, business applications, printing systems and network systems
- A deep desire to deliver an amazing Client Experience
- knowledge of IT Applications, Software & Hardware
- desktop Support: 2 years
- the ability to speak both GEEK and HUMAN
- IT literate
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