customer service advisor
Responsibility
Requirements
Earnings for position customer service advisor
customer service advisor - How much money do you make working at this position?
Average salary at company OAKLEY RECRUITMENT is 1843£.
The national average salary is 1800£.
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Current offers for the position:
Customer Service Advisor Birmingham
Oakley Recruitment is working in partnership with an expanding business who have a strong brand in their sector based in Edgbaston, Birmingham. This is an excellent opportunity for individuals who are looking to move into a more office environment whilst still delivering a first-class customer experience on a permanent basis.SummaryTo answer calls from customers and deal with their queries in a timely and professional manner whilst maintaining a high standard of accuracy.Duties & ResponsibilitiesDealing with calls and emails regarding customer queriesDealing with bookingsAdvising customers on product informationBuilding strong business relationshipsUpdating CRM database ensuring excellent levels of accuracy and attention to detailLiaising with other departments and management when necessaryGeneral Admin dutiesSkills and experiencePrevious experience gained in a customer-based role, call centre, retail hospitality or any other customer-facing roleExcellent communication skills verbal and writtenResilient with a self-motivated and driven personalityExcellent attention to detailPackage and benefits£20,319Monday – Friday between the hours of 8:00am – 7:00pm – 37.5 hours per week28 days including bank holidaysIncentivesPlease Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required,
Customer Service Advisor Birmingham
Oakley Recruitment is working in partnership with a well-established, organisation based in Birmingham. This is an excellent opportunity to join a welcoming and supportive team as a Customer Service Advisor.SummaryYou will provide a high standard of both inbound and outbound telephone support and associated administrative tasks within the call centre.Duties & ResponsibilitiesIdentifying the appropriate technician and locating the stock in order to complete the job for the Customer in an efficient and effective mannerAct as the liaison between the Technician and the Customer until the job has been completed in line with the agreed SLAs and KPIsAccurately and efficiently entering information reported onto the relevant systemsManaging the 3rd party escalation and suppliersAdapting your approach ensuring you deliver outstanding customer service every timeSkills and experienceExperience in a paced customer service environmentExperience in managing customer expectations and demandsExcellent telephone mannerHave a high level of accuracy and attention to detail.Package and benefitsHours of work are Monday – Friday – 37.5 hours per week – 12.30pm – 9.00pm25 days holiday, with option to buy and sellContributory pension schemeIncome protectionDeath in service benefitEmployee assistance programmePlease Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A co
Customer Service Advisor Coleshill
Oakley Recruitment is working in partnership with a dynamic, global organisation based in Coleshill. This is an excellent opportunity to join a thriving fast-paced environment and an excellent team, this role will be initially working on a temporary basis with the opportunity of permanent employmentSummaryResponsible new business to take part in a quality-of-service measurement in accordance with contractual volume targets.Duties & ResponsibilitiesContacting customers via telephone and emailBuilding successful relationshipsWorking to SLAs and daily targetsAttending and contributing to team and departmental meetingsPositively contribute to ensuring successful delivery of new initiativesEnsuring compliance with all company policies and proceduresParticipate in the maintenance of a lean and continuous improvement cultureSkills and experienceStrong customer service and relationship building skillsExperience with Microsoft packagesFluent in English, other languages are not essential but will be a bonusPackage and benefits£14.00 per hourHoliday accruedFree parkingHybrid workingPlease Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.Job Types: Full-time, Temporary contractSalary: £14.00 per hourBenefits:
Customer Service Advisor Milton Keynes
Oakley Recruitment is working in partnership with a well-established global, organisation based in Milton Keynes. This is a great opportunity for someone with a passion for customer service on a permanent contract.SummaryYou will be answering calls from current and prospective customers, providing product information and helping with account services and account maintenanceDuties & ResponsibilitiesResolving customer queries via phone and emailEnsuring all customer accounts are updated correctlyEscalating queries within accordance to business proceduresIdentifying any issues or risks with customer informationAdhering to KPI’s individually and as part of a teamParticipating in projects to drive excellence within the teamSkills and experienceAble to work independently in a team-oriented, fast-paced environment with a passion to deliver exceptional service to customersStrong interpersonal skills, able to work within a teamExcellent written and verbal communication skillsExperience in delivery of customer servicePackage and benefits25 days holiday plus bank holidays37.5 hours Monday - Friday, weekly shifts 8am - 4pm, 9am -5pm, 10am -6pm 12pm -8pm (late shift can be remote working if preferredHybrid working, 3 days in the office 2 days in the officeFree parkingContributory pension scheme up to 11% contribution from employerComprehensive Private medical insurance personal and immediate partner/ family members and upgrade plans availableSeason ticket loanBusiness Travel accident insuranceLife assurance 8x annual salary plus ability to top up to total 14x salary (salary capped at GBP130k)Competitive discretionary annual bonusEmployee assistance programmeFree onsite gym membershipCritical
Customer Service Advisor - £14.00 per hour - Immediate Start Birmingham
£14 per hour ...Responsible new business to take part in a quality-of-service measurement in accordance with contractual... ...& Responsibilities Contacting customers via telephone and email Building successful... ...and benefits ~£14.00 per hour ~ Holiday accrued ~ Free parking... Part timeHourly payPermanent employmentTemporary workImmediate startHoliday work
Salary in other companies in the position customer service advisor
CAPITAL ON TAP | 10681 £ | 2618 £ 10681 £ |
CMD RECRUITMENT | 3915 £ | 2618 £ 10681 £ |
CANDIDATE SOURCE | 3684 £ | 2618 £ 10681 £ |