OAK FURNITURELAND GROUP

Responsibility

• start date - 6th November 2023
• start date - 2nd October 2023
• start date - 18th September 2023
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• providing an excellent service to our customers via telephone and email
• advising customers on care of their Oak Furnitureland products
• our valued Customer Service Advisor's are the front line of all customer communication on behalf of the company for post-delivery calls
• salary - £22074 plus the opportunity to earn monthly bonuses of up to £200 depending on performance against set KPIs
• our Customer Centre in Swindon is at the heart of our business, delivering first class customer service to customers throughout the entire UK
• finding and agreeing appropriate solutions for customer complaints
• we are looking for people who enjoy talking and want to ensure our customers are provided with the highest levels of customer service possible
• it involves handling general enquires and complaints via incoming calls, and finding a resolution to customer issues
• previous experience in a contact centre is not essential as full training will be provided by our team of dedicated onsite trainers
• ensuring that all policies and procedures are adhered to when dealing with customers
• it involves a level of solution selling to the customer
• you don't need any previous experience and may be currently working in retail or hospitality and are looking to take on a new challenge
• maintaining departmental and personal SLA's and KPI's in line with company expectations
• you’ll already be or will become, with the help of our training, a knowledgeable, and authentic furniture expert, able to find solutions to our customer enquiries by providing an excellent inbound service to complement our customer first focus
• the role will be based in our busy contact centre team and will involve answering around 70 inbound calls daily
• ensuring all communications, both written and verbal, are of a high standard and in line with company guidelines
• you’ll be closely supported by your colleagues within the wider customer centre, and our onsite dedicated trainers and mentors will be on hand, every step of the way, supporting you to achieve high quality outcomes throughout the customer journey
• core Responsibilities
• where appropriate, seeking advice and guidance from line management where cases are out of the ordinary
• whilst we would be happy to receive applications from those who are or have already worked in a contact centre environment this role would also suit those working in hospitality, retail, reception and administration
• dealing with high volumes of calls from customers, helping them find a suitable resolution
• providing an excellent service to our customers via telephone & email
• advising customers on care of their OFL products
• keep up to date with our products and services
• ensuring that all policies & procedures are adhered to when dealing with customers
• keeping up to date with the company’s products, services and policies
• ensuring all communications, both written and oral, are of a high standard and in line with company guidelines

Requirements

• communication Skills
• customer Service
• telephony
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• MS Word
• customer Service Advisor
• call Centre Agent
• have demonstrable experience in handling complex and emotional complaints
• previous experience in a customer service or call centre environment desirable but not essential. About Company
• high level of accuracy and attention to detail
• we have a lot of things to be proud of here at Oak Furnitureland
• exceptional communication skills, both verbal and written
• firstly, let's talk about our furniture itself
• have the ability to remain calm in a busy, pressurised environment
• have the ability to negotiate and sell resolutions to the customer
• good knowledge of Microsoft Word and Excel
• you must be 18 or over to apply as we sell and discuss financed products and orders
• you'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose and values
• from beautiful bedroom cabinetry and sofas you can't help but sink into, to dining tables you can gather around with loved ones and customisable mattresses that guarantee a dreamy night's sleep, there's something for every room in the home
• all our furniture is exclusively designed and properly made. We use quality hardwood that's been responsibly sourced, and we let the natural beauty of the wood shine through in each piece
• have a professional understanding of what makes first-class customer service vital, as well as flexibility, the ability to multi-task, and have good problem-solving skills
• and then we have our people. From our showroom colleagues and our delivery drivers to our customer service team and logistics department; everyone works as one united team, driven by a shared purpose and values

Earnings for position customer service advisor

Responsibility

• if you want to make a difference; where your valuable experience is listened to, then join us
• we have an enthusiastic and positive IT Support team, who need your guidance and support
• manage direct reports & support whole team to drive performance and support career development
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• inventory and day to day running of most of the IT Systems
• we at Oak Furnitureland are going through an exciting transformation, to fulfil our ambition of “helping people make their house a real home” delivering quality, stylish products at accessible prices
• to help us fulfil our goals we are looking for an IT Manager to join us at our Head Office in Swindon
• ensure that the IT Service Desk is managed effectively within clearly defined SLAs
• you will have the opportunity to “shape” IT at the foundation level, in relation to people, processes and technology; in terms of delivery an exceptional IT service to our colleagues
• training and coaching, to build a highly motivated, collaborative and engaged IT support team focused on driving continual improvement to the service levels offered
• manage hands-on day to day, technical problem solving providing first, second and third line support in a timely and appropriate manner
• the successful individual will lead, manage, and develop the IT function and work collectively and collaboratively across all areas of the business in pursuit of joint organisational goals
• develop the IT Support team frameworks for all infrastructure, network and IT support components, ensuring a readiness to support the business and its strategic & tactical plans
• as a champion of our Customer First Principles and values you will help and support the team, to understand the requirements for change, interpreting and aligning the significant role the IT function plays in the overall performance of the business
• we can offer hybrid working so you will be in the Swindon office for 3 days a week and homeworking for the rest of the week
• manage all infrastructure, network & key third party IT supplier relationships, governing supplier performance and ensuring alignment with technical strategy
• develop and maintain processes to ensure that there is no adverse impact to the business, purchase order management, invoicing and IT budget alignment

Requirements

• has come from a technical background, experienced in 1st to 3rd line support
• previous experience managing high performing IT support teams
• excellent communication skills, including ability to adapt communication styles and outstanding listening skills with ability to follow verbal and written instructions
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• strong interpersonal skills with demonstrated ability to use own initiative as well as work collaboratively as part of a team
• demonstrates strong team management skills
• is confident in leading integrations and implementing new technologies
• extensive knowledge of computer hardware, software, networking and IT systems
• ability to provide efficient and cost-effective technical support

Earnings for position it manager

Responsibility

• to do this, we need to hire and retain great talent like you
• to advise/ teach staff on safe and proper operating procedures, relevant checks, etc
• maintain accurate staff and vehicle records
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• to assess and directly support the Warehouse operation
• ensure that all fleet and driver records are compliant with all aspects of DVSA
• we at Oak Furnitureland are going through an exciting transformation across our business, to ensure we remain innovative, competitive, and consistently delivering exceptional services and products to our customers
• people management, such as performance reviews, staff development, disciplinary andgrievance handling
• to undertake any other reasonable duties as required
• leading a team, identifying ways to keep them focused and on track, you’ll need to act independently and think on your feet, finding solutions and calling upon your previous experience to make sound management decisions
• you’ll be given full autonomy in the role to build and develop your team, searching for and implementing efficiency and developing better ways of working, to further improve our overall customer experience
• the successful candidate will be able to co-ordinate a fleet of 6+ vehicles and ensure and maintain compliance in all aspects of the EU law. You must have good communication skills, basic Health and Safety knowledge and be able to manage a team
• the successful candidate will be able to co-ordinate a fleet of 15+ vehicles and ensure and maintain compliance in all aspects of the EU law. You must have good communication skills, basic Health and Safety knowledge and be able to manage a team

Requirements

• management CPC / OLAT qualification is desired but not essential
• logistics operations and management
• be able to demonstrate ability to cope in challenging situation
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• be able to work accurately, with good attention to detail
• you may have previous experience of working as site manager, shift manager or team manager
• experience of managing or working in a warehouse or distribution environment
• effective communication skills and proven ability to motivate and manage a team of people
• IT literate with knowledge of WMS systems
• ability to produce, understand and report on operational performance information
• responsibility for P&L
• able to cope with change and manage own workload and priorities
• knowledge of relevant H&S, HR legislation and good practice

Trade

• management
• Management

Earnings for position depot manager

Responsibility

• to do this, we need to hire and retain great talent like you
• to advise/teach staff on safe and proper operating procedures, relevant checks, etc
• to assess and support the warehouse
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• we at Oak Furnitureland are going through an exciting transformation across our business, to ensure we remain innovative, competitive, and consistently delivering exceptional services and products to our customers
• ensure that all fleet and driver records are compliant with all aspects of DVSA
• leading a team, identifying ways to keep them focused and on track, you’ll need to act independently and think on your feet, finding solutions and calling upon your previous experience to make sound management decisions
• based at our Boston Park Depot in Haydock you will be leading a team, identifying ways to keep them focused and on track, you’ll need to act independently and think on your feet, finding solutions and calling upon your previous experience to make sound management decisions
• people management such as performance reviews, staff development, and disciplinary and grievance handling
• you’ll be given full autonomy in the role to build and develop your team, searching for and implementing efficiency and developing better ways of working, to further improve our overall customer experience
• logistics operations and management
• to undertake any other reasonable duties as required
• depot Manager
• maintain accurate staff and vehicle records
• the successful candidate will be able to co-ordinate a fleet of 8+ vehicles and ensure and maintain compliance in all aspects of the EU law. You must have good communication skills, basic Health and Safety knowledge and be able to manage a team
• the successful candidate will be able to co-ordinate a fleet of 6+ vehicles and ensure and maintain compliance in all aspects of the EU law. You must have good communication skills, basic Health and Safety knowledge and be able to manage a team
• the successful candidate will be able to co-ordinate a fleet of 15+ vehicles and ensure and maintain compliance in all aspects of the EU law. You must have good communication skills, basic Health and Safety knowledge and be able to manage a team
• to assess and support the Warehouse

Requirements

• compliance
• transport
• warehousing
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• manager
• health and Safety
• you may have previous experience of working as site manager, shift manager, or team manager
• experience of managing or working in a warehouse or distribution environment
• be able to demonstrate the ability to cope in challenging situations
• effective communication skills and proven ability to motivate and manage a team of people
• be able to work accurately, with good attention to detail
• IT literate with knowledge of WMS systems
• ability to produce, understand, and report on operational performance information
• focused on always delivering excellent service to all customers
• able to cope with change and manage own workload and priorities
• able to deliver results and meet deadlines
• knowledge of relevant H&S, HR legislation, and good practice
• for this Transport Manager role, you need to be CPC qualified

Earnings for position transport manager

Responsibility

• guiding our customers to create their ideal home, listening to their needs, and asking the right questions at the right time
• consistently delivering on our ‘customer first’ principals
• the real you will make the real difference
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• overachieving on your targets
• being a part of our Oak Furnitureland family
• performing and delivering while learning and developing
• oak Furnitureland has a fantastic opportunity for an experienced Sales Advisor to join the team in our fast-paced retail store where no two days are ever the same
• if you are target driven, have excellent communication skills and a customer-centric approach to sales, we want to hear from you
• this role gives you the chance to work with great people, brilliant products, and the fastest growing furniture brand in the UK, as well as providing a wide range of company benefits
• our people have formed great relationships through their shared passion for excellence and exceeding expectations by providing high-quality, bespoke customer service and guidance to each of our customers, so if this sounds like you, come and join our family

Requirements

• about Company
• we have a lot of things to be proud of here at Oak Furnitureland
• firstly, let’s talk about our furniture itself
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• this role would suit candidates with skills or experience in the following areas: Sales Advisor, Retail, Sales, Sales consultant. Sales executive
• you’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose and values
• at Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business
• from beautiful bedroom cabinetry and sofas you can’t help but sink into, to dining tables you can gather around with loved ones and customisable mattresses that guarantee a dreamy night’s sleep, there’s something for every room in the home
• all our furniture is exclusively designed and properly made. We use quality hardwood that’s been responsibly sourced, and we let the natural beauty of the wood shine through in each piece
• this role would suit candidates with skills or experience in the following areas: Sales Advisor, Retail, Sales, Sales consultant. Sales executive. About Company
• and then we have our people. From our showroom colleagues and our delivery drivers to our customer service team and logistics department; everyone works as one united team, driven by a shared purpose and values
• we are committed to fairness in the way we hire new colleagues and if you require any additional support to help you through the process we’re happy to make the necessary adjustments for anyone that needs them

Trade

• retail
• Retail

Earnings for position retail sales advisor