O'NEILL PATIENT SOLICITORS LLP

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FLOORS 2 AND 3 2 STOCKPORT EXCHANGE RAILWAY ROAD STOCKPORT SK1 3GG UNITED KINGDOM
TIN: OC322650
https://www.oneillpatient.co.uk
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Salary at O'NEILL PATIENT SOLICITORS LLP

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O'NEILL PATIENT SOLICITORS LLP is looking for employees for positions:

account manager

Responsibility
  • build strong working relationships with our clients and partners
  • know CALs strategy and ensure what you do on a day to day basis is in line with those strategic objectives
  • deliver excellent customer service to all accounts
    Show more +15
Current offers for the position:

Account Manager Stockport

Job Profile: To have responsibility for excellent customer service and working relationships with all internal and external partners. Identifying opportunities for new business, creating and analyzing reports and data. Fielding inbound and outbound calls and creating strong relations with introducers whilst keeping them informed. Business Unit & Department: Reporting to: MANAGER Direct reports: As per organisational chart Key Responsibilities: Build strong working relationships with our clients and partnersDeliver excellent customer service to all accountsManage inbound and outbound callsHighlighting opportunities for new businessAchieving and exceeding monthly and quarterly targetsAssisting introducers with updates and informing all relevant partiesCreating and completing reports using Microsoft ExcelKeeping up to date with housing market regulationsCalling accounts for continued support and maximizing opportunities for business Health and Safety Responsibilities: The Management of Health and Safety at Work Regulations 1992 re-enacts the Health and Safety at Work etc. Act 1974, which places responsibilities on the employer and employees alike. In connection to this, the Company reminds employees of their duties under Section 7 of the act: To take care for their own health and safety and that of others who may be affected by their acts or omissions. Additionally, employees must also co-operate with the company to enable it to discharge its own responsibilities successfully. Furthermore, all employees must: - Carry out assigned tasks and duties in a safe manner, in accordance with instructions, the safe system of work, and to comply with safety rules/procedures, regulations and codes of practiceIf aware of any unsafe practice or condition, or if in any doubt about the safety of any situat

Responsibility: direct reports: As per organisational chart, build strong working relationships with our clients and partners, deliver excellent customer service to all accounts, manage inbound and outbound calls
full-time
Software: excel
Job position: account manager
2023-09-13

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planning manager

Responsibility
  • strategy and Development
  • contribute to the creation and implementation of “best practice capacity planning” strategy
  • keep abreast of emerging technologies to enable efficient and effective planning
    Show more +13
Current offers for the position:

Capacity & Resource Planning Manager Stockport

Here at ONP Group, we’re looking for an experienced Capacity & Resource Planning Manager to join our dynamic Senior Management Team in this newly-created role. Working across our Group Office locations, with regular presence required at our Stockport Head Office, this is a hybrid role involving some travel. You will be instrumental in helping ONP achieve its ambitious strategic objectives by supporting transformational change and the drive towards operational excellence. This is a fantastic opportunity for a driven & passionate individual to champion change and make a real impact by establishing and implementing Capacity & Resource Planning across the Group. Role Purpose: Ensures that the right resource is available internally, when required, to meet the customer volume demands, now and forecasted. Overall responsibility for determining the current capacity needed by the organisation to meet the (changing) demands across multiple service lines (ONP Conveyancing, ONP Remortgage, CLG Remortgage and Conveyancing). Understands the operating model and plans for future capacity requirements across the end to end process including: Post Completion, Cashiering, Admin, and Client Relations Departments. Key Responsibilities: Strategy and Development Contribute to the creation and implementation of “best practice capacity planning” strategy. Keep abreast of emerging technologies to enable efficient and effective planning. General Establish robust planning models across the end to end process Develop planning scenarios for new business opportunities, take on and pricing considerations Ensure planning models deliver accurate and real time FTE requirements Lead capacity planning activities ensuring delivery against operational requirements and customer SLAs. Develop and implement systems and methods to continually improve capacity. Manage

Responsibility: strategy and Development, contribute to the creation and implementation of “best practice capacity planning” strategy, keep abreast of emerging technologies to enable efficient and effective planning, general
Requirements: resilient, optimistic, flexible and works well under pressure
full-time
Job position: planning manager
2023-02-01

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manager

Responsibility
  • manage and prioritise helpdesk tickets, ensuring efficient allocation and resolution of technical issues across multiple law firms
  • monitor and enforce SLAs to maintain high levels of service delivery and client satisfaction
  • provide regular management reports detailing key performance metrics, trends, and areas for improvement
    Show more +5
Current offers for the position:

Helpdesk Manager (Internal IT) Stockport

Foster a customer-focused culture within the helpdesk team, promoting professionalism, responsiveness, and continuous improvement.

Responsibility: manage and prioritise helpdesk tickets, ensuring efficient allocation and resolution of technical issues across multiple law firms, monitor and enforce SLAs to maintain high levels of service delivery and client satisfaction, provide regular management reports detailing key performance metrics, trends, and areas for improvement, collaborate with the Head of applications, Infrastructure Manager and other stakeholders to identify opportunities for automating helpdesk support processes and implementing innovative solutions
flexible hybrid working, 25 days Annual Leave + Public Holidays, birthday Day off, on the Company, opportunities for professional development and career advancement
Job position: manager
2024-03-15

Trainee Case Manager - Remortgage Stockport

Looking for a career not just a job? Got bags of potential but need training? Like the idea of working in a vibrant, fast-paced environment with a great team? If the answer to any of these questions is ‘Yes’, read on to find out about our exciting Trainee opportunities, based in our superb offices in central Stockport. We are one of the leading providers of legal services to the residential property and remortgage markets and are passionate about our clients, people and partners. We’re now looking for self-motivated, customer-focussed and career-minded individuals to join our 2023 Training Academy, starting in July. Our comprehensive 4 month training programme will set you up for success in the role by providing you with the knowledge, skills and hands on experience you need to start to manage your own remortgage files. The Role: After spending 4 months with our Training Academy, you'll join a Remortgage Team where your development will continue as you build your own caseload. You will liaise with clients, brokers and lenders, helping to ensure that everything is in place to complete a remortgage transaction. Day-to-day duties will include:- Accurately inputting data onto a case management system.Logging and actioning mail and other documents.Liaising with lenders, mortgage brokers, solicitors and other third parties.Dealing with case enquiries by telephone and email.Ensuring detailed telephone notes are maintained throughout the transaction.Working from a task list; following up prompts and actioning accordingly.Checking and assessing legal information and documents in line with agreed processes.Obtaining redemption statements and carrying out pre-completion searches.Dealing with post-completion queries.Assisting with carrying out completions. What you’ll need: A good

full-time
Responsibility: logging and actioning mail and other documents, ensuring detailed telephone notes are maintained throughout the transaction, working from a task list; following up prompts and actioning accordingly, obtaining redemption statements and carrying out pre-completion searches
Job position: manager
2023-05-17

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administrator

Responsibility
  • we’re looking for an enthusiastic and self-motivated Administrator to join our friendly Document Processing Team on a full-time, permanent basis at our offices in central Stockport
  • this is an exciting time to join us here at the ONP Group. Every day, we help thousands of our clients to navigate the legal side of buying, selling and re-mortgaging their properties
  • this is a fantastic opportunity to join a successful, well-established but very much growing business and begin your career in the legal sector
    Show more +3
Current offers for the position:

Document Processing Administrator Stockport

We’re looking for an enthusiastic and self-motivated Administrator to join our friendly Document Processing Team on a full-time, permanent basis at our offices in central Stockport. This is an exciting time to join us here at the ONP Group. Every day, we help thousands of our clients to navigate the legal side of buying, selling and re-mortgaging their properties. This is a fantastic opportunity to join a successful, well-established but very much growing business and begin your career in the legal sector. Key Responsibilities: You will be involved in assisting the Document Processing Manager as follows: Post opening – assisting with the opening of post, sorting between departments Sending Post Out – Using the franking machine and DX system to correctly send post out Archiving – assisting with the arching procedure Barcoding – barcoding documents to be scanned electronically Scanning – scanning barcoded documents and storing Validating – Validating documents to correct files electronically Document Retrieval – Retrieving documents where hard copies are required Manual Scanning – Scanning documents manually where required Returning Documents to Clients – Returning original documents to clients where required Work to and maintain service level agreements Ensure compliance with ONP company policy Any other duties as required by the business Person Specification: Previous administrative experience preferred but not essential as training will be provided Proficient in Microsoft Office programs, such as Word and Excel High level of attention to detail and accuracy Resilience with the ability to work effectively under pressure and to strict deadlines Excellent time management skills; able to prioritise and be efficient Ability to complete a range of tasks quickly and accurately Enthusiasm for delivering a high level of customer se

Responsibility: we’re looking for an enthusiastic and self-motivated Administrator to join our friendly Document Processing Team on a full-time, permanent basis at our offices in central Stockport, this is an exciting time to join us here at the ONP Group. Every day, we help thousands of our clients to navigate the legal side of buying, selling and re-mortgaging their properties, this is a fantastic opportunity to join a successful, well-established but very much growing business and begin your career in the legal sector, post opening – assisting with the opening of post, sorting between departments
full-time
Software: microsoft Office, excel, word
Job position: administrator
2023-09-20

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conveyancer

Responsibility
  • checking legal title in relation to the purchase including checking site documentation, contract and TP1 or Lease
  • preparing and issuing contract papers on any related sale
  • analysing search results
    Show more +3
Current offers for the position:

Senior Conveyancer Stockport

We’re looking for an experienced Conveyancer to join our growing Conveyancing Department at ONP. Remote working is available. This is a really exciting time to join us. Our business has grown rapidly over the years to become one of the leading providers of legal services to the residential property and remortgage markets. We don’t plan to stand still though - following private equity investment, we are looking to expand our Conveyancing Team, to meet the demands of our growing business. The Role: The role will involve acting for buyers in connection with their purchase of properties and in any related sales of their existing properties. You would need to be able to deal with the files from instruction to completion. You will also be responsible for supervising administrative support staff and helping with the development of more junior fee earners. Key Responsibilities: Checking legal title in relation to the purchase including checking site documentation, contract and TP1 or Lease; Preparing and issuing contract papers on any related sale; Analysing search results; Liaising with Help to Buy and mortgage lenders regarding drawing down client funds; Preparing completion statements and invoices; Dealing with exchange of contracts and legal completion. The person: We're looking for a skilled Conveyancer with at least 3 years' previous experience We are an equal opportunities employer and we believe all employees should be treated fairly and equitably. The Company is committed to eliminating discrimination and promoting equality, diversity and inclusion in the workplace including within our Policies and Procedures, and the areas in which it should have influence.

Responsibility: checking legal title in relation to the purchase including checking site documentation, contract and TP1 or Lease, preparing and issuing contract papers on any related sale, analysing search results, liaising with Help to Buy and mortgage lenders regarding drawing down client funds
full-time
Job position: conveyancer
2022-09-28

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