customer service advisor
3 the last 252 days, recently 2023-08-29
Responsibility
- to deal with both inbound and outbound contacts via written, electronic, and verbal communication with our customers
- to process checks of ID documents to support the recruitment process of our clients
- to review video footage of ANPR cameras and decide whether a contravention has taken place
Show more +14 - obtain and record accurate information regarding answered calls on the appropriate system provided for that contract
- to handle and resolve customer enquiries and complaints where possible or follow the escalation process
- to negotiate and set payment plans following appropriate guidelines
- to ensure a high standard of professional practice is met at all times
- to maintain knowledge of our customer policies to ensure accurate decision making and letter content
- obtain and record accurate information on the customer database provided for that contract
- to understand the customer needs to either provide them the help and support or signpost to the correct team to deal with their enquiry
- to ensure quality standards as set by the client and Management are achieved
- compliance with all KPI’s set by your Line Manager
- ensure the security of any customer information that comes into your possession or becomes known
- to you, and only share that information appropriately with colleagues and the client
- to liaise with other departments and the appropriate bodies associated with your department
- to maintain working relationships with colleagues and management
- to understand and adhere to the office policies and etiquette, including PCI 3.0 and ISO27001protocol
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