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NOVUS RECRUIT is looking for employees for positions:
warehouse operatives
customer service
Responsibility
job Purpose
provide support by out bounding customers to understand and resolve questions and issues prior to the customer highlighting
investigate diligently any issues raised ensuring excellent service is delivered to retain the customer
manage own workload, regularly updating where appropriate internal and external customers ensuring a timely resolution
task orientated work with a requirement to contribute to the overall customer retention mission
this position is responsible for outbound customer contact and issue resolution with an emphasis on customer retention and loyalty. This is a high-volume task driven role. Key Accountabilities
ability to navigate several systems to support in the resolution
accountable for own metrics including First Contact resolution and Customer Satisfaction, driving more promoters
Requirements
37.5 hrs per week
temp : approximately 2-3 months to cover peak period