NOVUS RECRUIT

Responsibility

• job Purpose
• provide support by out bounding customers to understand and resolve questions and issues prior to the customer highlighting
• investigate diligently any issues raised ensuring excellent service is delivered to retain the customer
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• manage own workload, regularly updating where appropriate internal and external customers ensuring a timely resolution
• task orientated work with a requirement to contribute to the overall customer retention mission
• this position is responsible for outbound customer contact and issue resolution with an emphasis on customer retention and loyalty. This is a high-volume task driven role. Key Accountabilities
• ability to navigate several systems to support in the resolution
• accountable for own metrics including First Contact resolution and Customer Satisfaction, driving more promoters
• promote and maintain high standards of communication in line with Omnichannel Customer Support and brand guidelines for both verbal and written communication
• proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change

Requirements

• 37.5 hrs per week
• temp : approximately 2-3 months to cover peak period

Earnings for position customer service

Earnings for position warehouse operatives