NOVOTEL CAMBRIDGE Salary
10 HAMMERSMITH GROVE LONDON W6 7AP UNITED KINGDOM
TIN: 11029823
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Earnings on positions in NOVOTEL CAMBRIDGE
NOVOTEL CAMBRIDGE is looking for employees for positions:
office manager
Working hours
- full-time | Permanent
Language
- english
Responsibility
- as Assistant Front Office Manager, you will ensure the respect of quality standards and participate to the profitability of the hotel. You will have to develop our service and manage your team in order to improve our quality
- review arrivals, ensure that special requests are met and service is anticipatory
- apply and ensure the application of the pricing policy
- ensure all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
- handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions
- assist into replying to reviews
- participate in the front office department’s organization
- train staff members to the highest standards of guest care, welcome and quality service
Requirements
- service focused personality is essential; experience is an asset
- prior experience working in a busy property
- team spirit, attention to detail and manager competencies