Earnings on positions in NOVIA FINANCIAL PLC
NOVIA FINANCIAL PLC is looking for employees for positions:
- about us
- Develop and maintain a comprehensive understanding of all relevant laws, regulations, and internal
- at Novia, we take pride in being a Multi-Award-Winning financial technology company, renowned for our 5
- policies that apply to the Novia Group
- star service platform. Our shared purpose and core behaviours—Seek Opportunity, Nurture Each Other, and
- Maintain Regulatory development log and provide business impact assessments and regulatory updates
- simply Get Going—guide us on our journey
- in a timely manner
- about Novia
- novia Financial is an award-winning financial technology company based in the heart of Bath, just a 5-minute
- walk from the train and bus stations. We are entering a period of sustained enhancements to the platform
- and the surrounding services that we provide, and as a result, we need to increase our development capacity
- and expand our capabilities
- department: Technology & Change
- we are determined to deliver technology that will keep us ahead of the competition and there are
- opportunities for both experienced IT professionals and those willing to learn on their feet to help us meet
- supporting contemporary IT infrastructures built on contemporary Microsoft and Open Source
- key Account Manager
- join our Dynamic Team as a Client Services Administrator and be part of our Multi-Award-Winning
- about us
- we’re an award-winning financial technology company based in the heart of beautiful Bath. We provide
- are you passionate about delivering exceptional customer service and believe in putting the customer at the
- financial Advisers with the technology, trading capabilities and service to help deliver great customer
- outcomes to their clients
- department: Customer Operations
- Be a colleague who is enthusiastic, energetic, driven, ambitious and passionate about the business
- they are supporting
- Significant experience of working with adviser and customers evidencing a strong customer centric
- style
- Work collaboratively with other business areas to ensure the best possible outcomes for our key
- Provision of training and oversight to ensure the Adviser firms use the platform efficiently and
- Resilient, proactive, and driven with a strong delivery focus and “can-do” attitude
- accounts
- financial services: 1 year
- be the Spine of Adviser Administration: Support our partners on the Novia platform, providing a stable backbone for all their needs
- lead Continuous Improvement: Be the change-maker, introducing innovations that elevate efficiency and accuracy
- ensure Compliance with SLAs: Act as the guardian of our commitments, keeping everything aligned with Service Level Agreements
- the services we provide to our internal and external customers are of paramount importance to our
- business, this role is an opportunity to be part of a passionate and experienced team that is responsible for
- building, shaping, and evolving the shared services that underpin the platform and its applications
- this role will have a base location of Bath however the majority of the time you'll be fine to work remotely
- unless of course you prefer to work from the office, with occasional requirements to be in the office such as
- team meetings, offsites, planning days etc
- objectives of the role
- Continuously drive to reduce complexity in our systems, a focus on simplicity with everything we do
- about us
- at Novia, we take pride in being a Multi-Award-Winning financial technology company, renowned for our 5
- star service platform. Our shared purpose and core behaviours—Seek Opportunity, Nurture Each Other
- and Simply Get Going—guide us on our journey
- with new ownership since 2021 and substantial investments of over £17m into the business, Novia is on
- department: Customer Experience
- an exciting growth trajectory. Join our team of around 300 dedicated employees and become part of a
- company that is making waves in the industry
- / Be a colleague who is enthusiastic, energetic, driven, ambitious and passionate about the business they are supporting
- Be a colleague who is enthusiastic, energetic, driven, ambitious and passionate about the business
- / Significant experience of working with adviser and customers evidencing a strong customer centric style
- they are supporting
- / Work collaboratively with other business areas to ensure the best possible outcomes for our key accounts
- Significant experience of working with adviser and customers evidencing a strong customer centric
- / Will have the ability to understand business strategy and key business drivers
- style
- about us
- Being responsible for all aspects of the end-to-end complaints management lifecycle including
- at Novia, we take pride in being a Multi-Award-Winning financial technology company, renowned for our 5
- processes, case allocation, reporting, root cause analysis, adherence to internal and regulatory
- requirements, and the overarching complaints management framework
- star service platform. Our shared purpose and core behaviours—Seek Opportunity, Nurture Each Other
- Leading and managing the complaints team, and creating an environment where colleagues are
- and Simply Get Going—guide us on our journey
- Robust experience in pension administration and projects
- Bachelor’s degree or relevant industry experience
- Excellent understanding of pension legislation and regulations
- Recognised financial services qualifications i.e CISI, CII
- Excellent communication skills
- core Competencies
- Strong knowledge of retail financial services and the UK platform market
- Strong relationship management skills
- about us
- strategy, Vision and Leadership
- we’re an award-winning financial technology company based in the heart of beautiful Bath. We provide
- Help to create a measurement and reporting Quality Assurance framework for all customer operational
- financial Advisers with the technology, trading capabilities and service to help deliver great customer
- outcomes to their clients
- we’re determined to deliver technology that will keep us at the forefront of Intelligent Wealth Management
- department: Customer Operations
- have strong organisation and time-management skills