concierge
Responsibility
- processing new bookings and welcoming their customers to the service
- providing exceptional world class service throughout the whole journey
- completing tasks such as in resort requests to the hotel or transfer, offering upgrades and/or add-ons
Show more +5 - checking customers in for their flights
- communicating with TC’s, Customers and suppliers over phone, email and other variables following the call framework
- conduct administrative tasks such as updating workload spreadsheets and Vision
- liaise with your colleagues and Managers across departments to ensure the service provided is exceptional
- support the Concierge manager with any required tasks
Requirements
- experience in a similar role and you have excellent customer service skills
- demonstrable experience of what makes exceptional customer service; not just good customer service
- experience of working within the Travel Industry
Show more +6 - results focused and committed to the values surrounding outstanding service delivery
- the ability to be flexible and respond positively to change, with a determination to succeed
- to thrive in a fast paced, customer focused environment
- A passion for exceptional customer service delivery
- you are an experienced Customer Service professional, from the travel industry, passionate about delivering the perfect holiday, who knows that good is ok, but outstanding is where the service should be, always; then the role for you
- excellent organisational and communication skills both verbal and written
Salary in other companies in the position concierge
| NORRIE JOHNSTON RECRUITMENT | 3333 £ | 2588 £ 3333 £ |
| GCB AGENCY RECRUITMENT | 3333 £ | 2588 £ 3333 £ |
| GLH HOTELS | 3200 £ | 2588 £ 3333 £ |
| GALLIONS APPROACH MANAGEMENT | 2916 £ | 2588 £ 3333 £ |
| TALENT STAFFING | 2908 £ | 2588 £ 3333 £ |
| KENSINGTON LIVING | 2712 £ | 2588 £ 3333 £ |
| PLATINUM RECRUITMENT CONSULTANCY | 2666 £ | 2588 £ 3333 £ |
| DEVONSHIRE APPOINTMENTS | 2666 £ | 2588 £ 3333 £ |
| CLEVELAND CLINIC LONDON | 2625 £ | 2588 £ 3333 £ |
| WILLIAMS LEA | 2588 £ | 2588 £ 3333 £ |