NORWICH AIRPORT TAXIS  Salary

TERMINAL BUILDING AMSTERDAM WAY NORWICH NR6 6JA ENGLAND
TIN: 10711977

NORWICH AIRPORT TAXIS
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NORWICH AIRPORT TAXIS is looking for employees for positions:

customer service

Working hours

  • part-time

Responsibility

  • deal with telephone, email and face to face enquiries on the Customer Services / Information Desk
  • prepares all documentation in compliance with DFT, IATA, CAA and airline requirements
  • to continuously liaise with the CSS to maintain required stock levels at all times and ensure that the correct equipment is in place for the shift
  • to report any loss/breakages or shortages in equipment as well as reporting any dangerous, damaged or faulty equipment and accidents which may occur
  • deals promptly with Property Irregularity Reports and instigates tracing action for mis-routed baggage
  • to ensure that the correct cleaning is carried out on a daily/weekly basis
  • to pass on feedback to the CSS from customers and to feedback any areas of concern relating to customer satisfaction that may occur during service and to have sound knowledge of the company’s complaint handling procedure