customer service
Responsibility
- working with an experienced team of controllers with over 50 vehicles
- answer incoming customer calls and entering on booking system
- answer incoming driver calls and deal proactively as required by controllers
Show more +9 - proactively deal with customer queries by phone or by email in a timely manner
- help with ensuring all jobs have proof of deliveries and customers are updated
- promote customers to utilise web booking facility
- observe the allocation of work to Couriers and ensure clear message has been received
- proactively monitor work in progress through to POD and completion. Ensure clients are updated with any delays or possible issues
- maintain Service Level Agreements in accordance with the targets set by the company and any customer specific SLA
- deal with all operational queries effectively and in a timely manner
- assist with production of KPI reports for customers
- ensure the customer experience exceeds expectations
Requirements
- have experience working in the Logistics / Courier industry with good geographic knowledge of Manchester and cities across the UK
- would suit an experienced traffic clerk or customer service agent looking to progress in a direct frontline operational role
- pleasant and friendly communicator showing respect to all
Show more +3 - excellent customer service skills
- proficient in use of various computer systems
- if you are currently working in the Transport, Courier or Taxi Industry looking to be part of a growing business this could be the opportunity for you
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