NORFOLK CAPITAL GROUP is looking for employees for positions:
security engineer
Working hours
full-time | Permanent
Salary
salary
Requirements
have previous experience in a similar role
be driven and self-motivated
be a natural team player who fits in a close-knit group
be able to multi-task and has the confidence to switch priorities as required
be able to deliver excellent client service and build rapport at all levels
be a natural problem solver who looks beyond the immediate symptoms
have excellent written and verbal communication skills
be exceptionally well organised with good time management skills
Responsibility
overall ownership of security of the IT infrastructure
developing and implementing the group cyber strategy
setting and communicating the cyber security standards across the group
monitoring the cyber reporting and identifying and fixing security gaps
training out cyber security good practice across the group
assisting development teams in all things security
providing client support onsite, remotely and via telephone
maintaining up to date technical knowledge
infrastructure engineer
Requirements
A keen interest in IT and a strong desire to develop a career in the field
basic knowledge of Windows operating systems, hardware components, and commonly used software applications
excellent problem-solving skills and the ability to learn new technologies quickly
strong customer service orientation and effective communication skills
ability to provide remote technical support effectively over the phone
ability to prioritise and manage multiple support requests in a fast-paced environment
ability to work well both independently and collaboratively in a team-oriented environment
strong knowledge of Windows operating systems , Microsoft 365, and desktop hardware
Responsibility
technical Escalation: Address and resolve technical issues escalated from the 1st Line support team, ensuring minimal disruption to end-users
desktop Support: Provide advanced support for desktop operating systems, software applications, and hardware, including PCs, laptops, and peripheral devices
troubleshooting: Diagnose and resolve complex technical issues related to software, hardware, and network connectivity
software Management: Support the installation, configuration, and troubleshooting of software applications used across the organisation
on-call Duties: Participate in an on-call rota to provide out-of-hours support for critical desktop issues as required
incident Documentation: Accurately document all support activities, including issue resolution steps and user interactions, in the ticketing system