support the Brand and Flagship Manager in store initiatives to drive sales
coach and lead the store team to deliver a flawless customer experience
drive the team to exceed sales targets and KPI’s
ensure store standards are maintained and floor layout meets brand guidelines
deputise in the absence of the Brand Flagship Manager in all functions of their role
encourage and coach team to become brand ambassadors
ability to work as part of a team, under pressure, all with a can-do attitude
ability to embrace a more relaxed environment, without relaxing the standards
Requirements
2 years’ experience of working in an Assistant Manager role within a retail environment
customer focussed
sales and target driven whilst not compromising on service
commercial in your approach
demonstrate a confident a clear communication style, able to adapt to your audience
marketing manager
Responsibility
lead on new season launch campaigns, ensuring stakeholder group are kept up to date with the milestones in the critical path
content management
content planning and calendar
content creation
copywriting
content optimisation & repurposing across sales and marketing channels
social media management – planning, scheduling posts, and reporting
manage the day-to-day relationship with our PR agency
Requirements
experience in developing and executing content that captivates and engages our target audience
A high level of competency in writing marketing copy with exceptional attention to detail
strong understanding of brand messaging and the ability to maintain consistent tone of voice across different communication platforms
creative mindset with a keen eye for visual aesthetics and design elements that enhance content effectiveness
excellent organisation skills and the ability to multitask
experience of working with PR/communication agencies would be advantageous
proactive self-starter who can manage a complex workload
proven experience in developing persuasive and engaging content for various marketing channels, including websites, digital ads, social media, emails, and print materials
merchandiser
Working hours
full-time
Responsibility
using data to optimise the sales volume and profitability of all product areas
work closely with Director of Product Development and Channel Directors to ensure alignment on strategy and trading activities
controls stock levels for the brand and by category based on weekly sales and stock intakes
responsible for managing production critical paths to ensure right product, right time
reviews sales forecasts based on performance and proposes buys for future OTB – ensuring best sellers reach their full potential
analyses and monitors best and worst sellers and makes informed recommendations for action
planning of budgets by category, Sku count, and depth of buy based on the overall business and financial goals of the company
sets stock retentions for all channels and reviews in season
Requirements
proven experience within a similar role
experience of Slimstock planning software desirable but not essential
remains aware of current and emerging best practice within merchandising/buying to make recommendations to the business as appropriate
attention to detail with a can do attitude
commercially aware as well as highly numerate
knowledge of critical path and product lifecycle management
excellent organisational and problem-solving skills
great social and communication skills, with ability to easily present information to all levels of business
business manager
Working hours
full-time | Permanent
Responsibility
operational ownership of business systems
manage system relationships and integrations, optimising beyond legacy structures
work with key stake holders to understand departmental requirements, build system roadmaps, and present solutions
project management of any business system developments or implementations
work closely with all relevant teams to ensure consistent data accuracy across integrations
provide technical expertise and support to eCommerce projects and BAU development
communicate updates to all relevant stakeholders regarding projects & developments, including, milestones, identifying risk, opportunity, and dependencies
maintain excellent communication with all departments and champion business systems & solutions
Requirements
prior experience of working with ERPs and eCommerce platforms , Shopify Plus, ZenDesk)
excellent written and verbal skills
proven track record in technology project management
able to lead meetings with technical and non-technical team and providers
able to demonstrate an ability to evolve business system architecture
ability to understand, breakdown and communicate product and customer data flows
highly motivated with a focus on delivering to completion
5+ years Experience Business systems management or support
graphic designer
Working hours
full-time | Contract
Responsibility
supporting Head of Design in creation and rollout of:Tier 1 Campaign creative direction and assets
direct Mail
digital designer
Working hours
full-time
Responsibility
digital design
emails
ad-hoc digital/social ads
website assets
website landing pages and blog layouts
ad-hoc design for print
images come in on time and correctly
Requirements
graphic Design
digital Design
motion graphics
graphics administration
have a real eye for detail
able to think logically and creatively to put your ideas together practically
excellent presentation skills, written and verbal with the ability to create and manage communication content for multiple audiences
proactive self-starter who can manage a complex workload
customer service advisor
Working hours
full-time
Responsibility
prioritise and process customer orders and requests submitted by telephone and email
input and process orders received through phone, email and chat, upselling products to ensure maximum efficiency
take payments safely and securely, following all relevant legislation
process customer returns, credits and replacements accurately ensuring stock and finance is managed correctly
learn how to use database systems and technology to deliver great customer care
check product availability for customer orders and order or restock items if necessary
communicate with customers about their orders, including any delays or changes in delivery
investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
Requirements
good level of customer care experience within customer facing role, ideally within a call centre environment
ability to work as part of a team, under pressure, all with a can-do attitude
ability to maintain a high degree of professionalism even under pressure
work to deadlines through prioritising your work logically, helping to find solutions to sometime complex scenarios/problems
have a can-do attitude, be open minded and flexible in approach
highly organized, efficient as well as offering a high attention to detail and keep accurate records
strive to offer the best customer service. Be friendly and patient with great listening skills
although not essential, previous experience within a customer focused business and use of Khaos Control is advantageous
senior designer
Requirements
graphic Design
digital Design
motion graphics
print production management
creative Campaign design
project management
have a real eye for detail
ability to support with project management of workloads coming through the internal content agency
Responsibility
direct Mail
apprentice
Working hours
full-time | Contract | Apprenticeship
Language
english
Benefits
profit sharing
Salary
salary
Responsibility
general administration – filing, emails etc
product detail database – collating product information, uploading data, updating spreadsheets and systems
checking product specifications and packaging with suppliers
Requirements
can do and positive attitude
A creative proactive problem solver with a willingness to learn
comfortable working with numbers and data
attention to detail and accuracy
highly organised with the ability to manage complex workload
procurement: 1 year
purchasing: 1 year
an eye for product
head of marketing
Requirements
this position would suit an experienced and creative brand marketing manager looking to take the next step in their career
bachelor’s degree in marketing, communications, or a related field
exceptional storytelling and communication skills, both written and verbal
creative thinker with a strategic mindset and a passion for building brands
proven track record of developing and executing successful brand strategies and campaigns
strong analytical skills with the ability to interpret data and translate insights into actionable strategies
leadership experience with the ability to inspire and manage a team
experience with customer and brand tracking tools and methodologies would be advantageous
Responsibility
track competitor activity and report on trends, opportunities and threats in the marketplace
develop and implement a cohesive brand marketing plan that aligns with the company's overall business objectives
ensure all brand communications are consistent, clear, and aligned with our brand values and messaging
work closely with the Product Development team to deliver new product launches, ensuring product USPs and stories are effectively communicated across the marketing mix