customer service administrator
4 the last 160 days, recently 2023-05-31
Responsibility
- administrate new enquiries across all recreational programmes
- administrate all new enquiries across all recreational programmes
- offering classes out to those on our waiting lists as well as answering general queries about our gymnastics recreational programmes
Show more +20 - communication with Members in person, over the phone and by email
- sending out information emails & answering phone calls, taking payments, assisting with equipment stock checks & general housekeeping duties
- assisting with stock checks / kit levels
- training will be given for all of our systems as well as for our programmes
- maintenance of Course Pro database
- you will be capable of operating in line with our standards and procedures while delivering a first class customer service experience
- maintaining and updating all member information
- ensure all Onboarding policies and procedures are adhered to in line with company policies and BG Guidelines
- ensure all Onboarding policies and procedures are adhered to in line with company policies and
- reporting to the Operations Lead and working alongside the Rotherham Team you will be leading with the day to day customer service and administration for the club and will be a first point of contact for our members and general public enquiries including taking phone calls and greeting customers
- reporting to the Lead Administrator and Operations Lead and working alongside the Rotherham Team you will be assisting with the day to day customer service and administration for the club and will be a first point of contact for our members and general public enquiries including taking phone calls and greeting customers
- reporting to the Head Coach and working alongside the Coventry Team you will be responsible for the day to day customer service and administration and will be the first point of contact for our members and general public enquiries including taking phone calls and greeting customers
- reporting to the Head Coach and working alongside the Leeds Team you will be responsible for the day to day customer service and administration and will be the first point of contact for our members and general public enquiries including taking phone calls and greeting customers
- communication with Parents / Guardians
- this will include updating and inputting member and new starter onboarding information into our digital system, as well as class bookings on Course Pro
- attend NWG Rotherham events
- attend NWG Coventry events
- maintain active and ongoing database of all new enquiries / waiting lists
- general Housekeeping Duties
- taking Payments
Requirements
- customer service: 1 year
Salary in other companies in the position customer service administrator
| GROUP APEX | 4000 £ | 2500 £ 4000 £ |
| ROCASA CONSULTING | 3300 £ | 2500 £ 4000 £ |
| RECRUITMENT RESOLUTION | 2750 £ | 2500 £ 4000 £ |
| JENRICK COMMERCIAL | 2720 £ | 2500 £ 4000 £ |
| CEVA LOGISTICS | 2666 £ | 2500 £ 4000 £ |
| RESOURCE SOLUTIONS | 2560 £ | 2500 £ 4000 £ |
| AMS | 2560 £ | 2500 £ 4000 £ |
| Freightserve | 2500 £ | 2500 £ 4000 £ |
| CLARITYSTAMP | 2500 £ | 2500 £ 4000 £ |
| RELOCRUITMENT | 2500 £ | 2500 £ 4000 £ |