NFU MUTUAL FINANCE

Responsibility

• customer Service & Sales Advisor
• central Glasgow
• join an organisation and team passionate about Employee Engagement
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• 35-hour working week
• join a supportive team with full training provided
• based out of our Cobham Branch, Monday-Friday 9am-5pm - No weekends
• NFU Mutual's agency in Pulborough is currently recruiting for a Customer Services Adviser to join our team
• develop your insurance knowledge with product licensing
• deal with insurance related issues for customer groups to meet their financial needs
• up to 80% homeworking options available once your training is complete
• you will be part of providing an exceptional service to both our existing customer base and new customers
• providing exceptional administrative support, you’ll handle enquiries, paperwork, sales tasks and payments with a ‘can-do’ proactive enthusiasm
• handle general customer queries, alterations, renewals and new business
• review and advise upon customer general insurance requirements
• about the role
• this is a truly varied role where you’ll have the opportunity to focus on your own continuous development
• proactively establish customer needs to help find solutions from our product range including financial services
• identify and initiate cross-selling opportunities and activities to new and existing customers
• we’re a team that puts our customers at the heart of everything we do
• the Agency is under new management, so you’ll be a key part in this positive team, focused on the future
• act as Life Introducer to obtain opportunities for Financial Adviser and meet Agency target
• above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team
• acquire and maintain knowledge of NFU Mutual General Insurance products, as applicable to product licences and competencies for your role
• as their local agency office in Pulborough, we deliver their award winning service and sell their product range across our region, championing the honest, personal approach to customer service they’re famous for
• £22,928 + up to £5,500 annual bonus
• insurance role with full training + development + progression opportunities
• up to £24k depending on experience + bonus + benefits
• NFU Mutual's agency in Pulborough is currently recruiting for a Customer Services Adviser to join our team on a Full or Part time basis
• in return, you can expect full training in a friendly and supportive environment
• administer all customer instructions to meet NFU Mutual completion and compliance standards
• you’ll also have plenty of opportunity to continually develop your knowledge and skills to ensure you sell professionally and compliantly
• under general supervision and within limits of authority and product licences, support Agent / Senior Agent in respect of Agency sales, growth and retention targets and also Agency customer service standards
• monday to Friday, 9am– 5pm + no weekends + opportunity to work from home one day per week when fully trained
• monday to Friday, 8:30am – 5:15pm + no weekends + free onsite parking
• as a Customer Services Adviser within our team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy
• as a Customer Service Advisor within our vibrant and dynamic team, you’ll play a key role in the success of an expanding local business, ensuring our customers benefit from the local, friendly service and have their expectations exceeded every time they deal with us
• implement customer money collection and processing procedures to meet NFU Mutual key financial requirements and credit control policy
• 10 positions available. Comprehensive training provided + bonus throughout training
• full training provided + homeworking options once you’re up to speed
• we have an exciting opportunity for you to join our 130-strong Customer Service team in Bristol in a Customer Service Advisor Underwriting role
• and when the training is complete, we’ll provide a supportive learning environment so you can confidently start your Underwriting career
• monday to Friday, 9am– 5pm + no weekends
• to enable you to support all of our customers, we provide a supportive on-going learning environment
• this Customer Service & Sales Advisor role in our Louth agency offers you the first step into an insurance sales career with excellent training
• all training takes place in our on-site facilities at our office in Louth
• for further information, please contact Office Manager Steve Russell on 01798 874382, or apply through Indeed.com
• process and despatch renewal documentation to NFU Mutual standards
• full-time positions with varied shift patterns and hours + great city centre location
• the chances are, you’ll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do

Requirements

• an understanding of agriculture would be beneficial
• the ability to thrive in a busy working environment while working as part of a team
• A willingness to learn and plenty of enthusiasm
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• A confident telephone manner and IT skills
• be able to communicate effectively, both written and verbal. This may include writing to customers such as post call letters
• previous exposure to Insurance, Financial Services or any other regulated Industry
• be customer-focused with a strong attention to detail
• be able to problem solve, use own initiative and judgement
• confidently work in a regulated environment
• demonstrate attributes of honesty, integrity, due skill, care and diligence
• be able to make rational and logical decisions in a fast-paced environment

Benefits

• mutual

Earnings for position customer service advisor

Responsibility

• join a supportive team with full training provided
• develop your insurance knowledge with product licensing
• based in our town centre Buckingham Agency with onsite parking
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• about the Role
• about the role
• NFU Mutual are market leaders in rural, commercial insurance and financial services
• we pride ourselves on delivering first class local service
• the Agency is under new management, so you’ll be a key part in this positive team, focused on the future
• this is a truly varied role where you’ll have the opportunity to focus on your own continuous development
• dealing with customer sales enquiries and provide suitable insurance quotations to clients
• this is one of the many aspects of our business that makes us unique in the market
• process mid-term adjustments and inviting renewals
• we’re a team that puts our customers at the heart of everything we do
• you will join our established team and play a key part into the success of an expanding business
• working as a team to achieve financial targets through selling and servicing of products
• full training in a friendly and supportive environment will be provided
• supporting team members in their activities
• you’ll also have plenty of opportunity to continually develop your knowledge and skills to ensure you sell professionally and compliantly
• insurance role with full training + development + progression opportunities
• proactively establish customer needs so you can help them with solutions from our full product range
• to enable you to support all of our customers, we provide a supportive on-going learning environment
• monday to Friday, 9am– 5pm + no weekends
• monday-Friday 9am-5pm. No weekends
• monday to Friday, 9am– 5pm + no weekends + opportunity to work from home one day per week when fully trained
• this Customer Service & Sales Advisor role in our Sherborne agency offers you the first step into an insurance sales career with excellent training
• all training takes place in our on-site facilities at our office in Sherborne
• this Customer Service & Sales Advisor role in our Sherbourne agency offers you the first step into an insurance sales career with excellent training
• all training takes place in our on-site facilities at our office in Sherbourne
• together with your new team, your training will include a mixture of classroom-based and hands-on learning
• the aims of this agency are to expand local business and establish long-term, effective relationships with new and existing farming and non-farming customers
• this role is subject to the requirements of the Insurance Distribution Directive
• about you
• we’re all about warm personalities, quality conversations and a customer-first attitude, so bring a willingness to learn and we’ll train you to handle enquiries, provide insurance quotes and renewals, and perform general sales tasks
• it’s what we’ve built our reputation on and as a Customer Service & Sales Advisor you’ll focus on bringing your personality to the role and establishing long term, effective relationships with new and existing customers
• positive, friendly and customer focused, you bring an approachable style to building relationships with customers and colleagues alike
• we’re all about warm personalities, quality conversations and a customer-first attitude, so you’ll be fully trained before promoting and selling NFU Mutual products and services that meet our customers needs

Requirements

• please clearly state all individual qualifications on your application
• this position is based in our Yeovil office
• cert CII
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• experience of working within a regulated, customer-focused, operational environment, preferably within the Financial Services industry
• experience and Knowledge
• significant working knowledge of the products, systems and end to end processes relevant to area of responsibility
• must have proven experience of working within the General Insurance/High net worth sector
• in depth knowledge of Anti Money-Laundering legislation and its application
• sales experience in a customer service focussed role
• be customer-focused with a strong attention to detail
• experience of handling and responding to customer queries
• confidently work in a regulated environment
• successful achievement of sales targets
• strong communication skills – written and oral/telephone-based
• be able to make rational and logical decisions in a fast-paced environment
• ability to analyse regulatory and compliance data
• proactively build and develop strong working relationships
• strong training and coaching skills – demonstrated by influencing internal and external
• knowledge of the wider market and our competitors
• should you require any further details regarding the role or would like an informal discussion, please contact the office on 01239 710598
• should you require any further details regarding the role or would like an informal discussion, please contact the office on 01550 720165
• have excellent communication skills
• customer service: 1 year

Benefits

• mutual

Responsibility

• class Underwriter - Policy Wording
• an opportunity to join a growing and forward-thinking team within Head Office Underwriting
• join a growing team working within LCI underwriting
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• join our Corporate Insurance Department working with our largest clients including household names
• opportunity to be part of a National Commercial Underwriting function
• join a respected, customer-centric organisation as part of a National Commercial Underwriting function that offers challenge and variety
• be part of a National evolving Underwriting function within a reputable and stable organisation
• manage your own diverse portfolio of cases and mentor others with your technical knowledge
• A role that provides various avenues for career progression and personal growth
• A diverse role driving underwriting excellence, ensuring we are doing the right things in the right way
• hybrid homeworking available which allows you to work from home 80% of the time
• choose your office time to suit you
• hybrid 80% homeworking available and 20% from our office in Bristol
• hybrid 80% homeworking available and 20% from our office in York
• hybrid 80% homeworking available and 20% from our office in Glasgow
• hybrid working options available with up to 80% from home and 20% from our office in York
• hybrid working options available with up to 80% from home and 20% from our office in Glasgow
• hybrid up to 80% homeworking options available
• about the role
• our growing Large Corporate Insurance Underwriting team manage our largest and most complex corporate risks, with premiums over £100k
• we manage £150mil GWPI, underwriting Property, Liability and Motor Fleet risks to develop long-term sustainable profitable growth
• this role can be based from a variety of our offices, including Bristol
• this role is based in our Bristol Service Centre
• this role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon
• we have an exciting opportunity available for a diligent Commercial Underwriting professional to join us as a Commercial Underwriting Specialist in Bristol and be responsible for embedding best practice, ensuring underwriting excellence across our Regional Service Centres
• our well-regarded Large Corporate Insurance Underwriting function is seeking an experienced Commercial Liability Underwriter to join the department in a senior capacity managing a diverse portfolio of clients with a focus on liability matters as well as guiding and coaching less experienced Underwriters and assisting with technical queries
• you will also be required to commute to Stratford-upon-Avon for some initial training and occasional team events
• we have an exciting opportunity for a diligent General Insurance professional to join our Mid-Term Adjustments and Renewals team as a Commercial Underwriter where you’ll be responsible for evaluating and assessing risks across a variety of business classes, including our Motor Trade, Farm and Commercial Select products
• we are seeking a Policy Wording Specialist to join our Head Office function in Stratford-upon-Avon on a nine month fixed term contract
• you will monitor and analyse technical activity, reporting on trends and highlighting areas where we can make improvements, working collaboratively with the wider Head Office Underwriting Department as well as other teams across the business to drive changes forward
• you will have recent property, liability or fleet underwriting experience working within UK general insurance process and procedures
• we aim to underwrite our products at the right price and provide our customers with solutions tailored to their needs with a price that is fair and consistent
• you would also need to be available to travel to our Head Office in Stratford-upon-Avon approximately once a month
• this is an exciting opportunity to work in an environment that will broaden your skillset, and which will enable you to make a difference by helping to shape our commercial underwriting approach
• additionally, you will support the Underwriting Technicians based at our Regional Service Centres with the building and maintenance of training materials to support with the on-going development of the Underwriting teams
• our NFU Mutual agencies are the vital day-to-day link with our customers and, as an Underwriter, you'll build strong relationships and work collaboratively with our Agents, resolving complex referrals and ensuring effective management of the insurance risk cost whilst delivering the right solution and service for our members
• about you
• benefits and Rewards
• this could be from an insurer or broker environment
• working within the Head Office Underwriting Team you’ll be part of the team which proactively maintains and continuously improves the policy literature suite across our GI products and using your underwriting expertise and judgement, you’ll ensure policy literature is effective and consistent in portraying underwriting risk appetite and giving cover to members as intended
• working closely with colleagues across Claims, Risk Management and the agency network, you will need to develop and maintain effective working relationships with and between team members as well as deliver wider support and assistance to agents and brokers
• you’ll also be developing and maintaining effective working relationships with and between internal colleagues and stakeholders such as agents, brokers, and some direct client exposure
• this role is based in our York office, however, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home
• this role is based in our Glasgow office, however, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home
• you will be a strong communicator as well as be able to successful build working relationships
• you’ll act as a final point of referral in relation to policy literature for all classes of business whilst continuously reviewing, approving, and ensuring consistency with policy wordings and associated documents and communications
• you will also be responsible for identifying, resolving or escalating any complaints or breaches and reviewing any insurance quote submissions, referrals or amendments
• we provide a comprehensive induction and training and, to make sure you get the most out of this, you will need to be able to commit to being in the office full-time for the first 6 months
• you’ll review policy literature in the wider market to ensure that future risks and opportunities are identified and acted upon appropriately whilst continually improving organisation-wide expertise in policy literature
• this role is based in Stratford-upon-Avon office however, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home following successful training
• this role is based in Bristol office however, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home following successful training
• you’ll have excellent negotiation and communication skills and the ability to effectively present technical information to non-technical audiences
• analytically minded with an excellent eye for detail, you'll boast a technical commercial underwriting background within Property & Casualty partnered with experience of working within roles that have required you to train others, conduct audits and reviews and drive improvements - a Portfolio Underwriter, for example
• strong stakeholder management and communication skills
• working hours: 35 hours per week, Monday – Friday with shifts between the hours of 8am and 6pm

Requirements

• knowledge of the corporate insurance market
• experience within a client-facing role
• A relevant technical or professional qualification

Benefits

• mutual

Trade

• management
• insurance
• Management

Earnings for position underwriter

Responsibility

• exciting opportunity to play a lead role in the development of our Life application
• join an award-winning organisation with the key to its success being an ‘Exceptional place to work’
• hybrid working with up to 80% of your week from home
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• conduct outbound calls to potential clients to generate new business opportunities
• about the role
• utilize warm calling techniques to establish rapport and build relationships with prospects
• applications are invited for the position of Senior Developer within the Life Applications Development team in Group IT
• identify and qualify leads through market research and analysis
• collaborate with the sales team to develop effective strategies for business development
• attend industry events and networking functions to expand the company's reach
• maintain a strong understanding of the market and industry trends
• job Title: New Business Developer
• in addition, there is an opportunity to develop and support our Pensions Quotes System
• this is an excellent opportunity for you to progress your IT career and play a vital role in delivering strategic business and project change and supporting and shaping the future of the mainframe applications
• you may be required to support a small number of release weekends throughout the year
• you will play a role in coaching and mentoring team members and colleagues on their technical skills to improve the competency, quality, and the consistency of their work
• operating proactively to meet Service Level Agreements, you will use your technical, problem solving and communication skills to liaise with IT colleagues, Service partners and the Life business to carry out design, development and testing on mainframe systems including CLOAS, a Life policy administration system
• you will be required to meet personal performance objectives and KPIs
• working within both the SSDLC and ITIL framework, you will be responsible for ensuring that all code produced meets regulatory, industry and internal standards, group policies and guidelines, and be responsible for implementing an ethos of best practice and continuous improvement
• working proactively to meet ambitious deadlines, you will use your technical, problem solving and communication skills to liaise with IT colleagues and the Life business to identify requirements and translate non-technical specifications into working solutions
• about you

Requirements

• proven working knowledge of Mainframe technologies
• proven experience in outbound calling or business development roles
• serviceNow development experience
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• extensive experience in a Mainframe & application support environment
• strong communication and interpersonal skills
• serviceNow system administration experience
• experience of system migration and decommission activities
• ability to effectively build and maintain relationships with clients
• serviceNow integration implementation experience
• A pro-active, creative, analytical and enquiring nature
• database design and development awareness
• an attention to detail and to work to a high level of accuracy
• excellent negotiation and persuasion skills
• ITIL awareness
• the ability to work closely with the business community at all levels of the organisation to understand their goals and issues
• XML
• A logical approach to problem solving skills with the ability to look beyond the obvious
• able to adapt in an Agile development environment and be flexible in approach to work environment and responsibilities
• any use of JSON and SOAP
• knowledge of market research techniques and analysis
• the ServiceNow Certified Application Developer and ServiceNow ITSM Implementation Specialist certificates are also desirable, along with knowledge of JavaScript
• experience of working to tight deadlines
• familiarity with CRM software and sales tools
• good interpersonal skills with clear, concise communication skills; both written and verbal
• java or C# Experience
• the ability to work both individually and as part of a team
• experience in a financial service, insurance, investments and/or pensions environment is desirable
• self-starter with initiative to work both individually and as a strong collaborative team player
• ETL experience - any ETL tool is fine
• well-developed interpersonal and communication skills
• A desire to continually improve and provide excellent customer service; taking responsibility and ownership of requirements and issues
• experience of DevOps
• an Information Technology related degree, or equivalent industry experience
• A pro-active, analytical, and enquiring nature and the ability to show initiative
• experience with data quality including data profiling, data analysis and data cleansing and standardization techniques
• ITIL Foundation is desirable
• benefits and Rewards
• experience with software development
• understanding of JSP, Servlets, HTML or CSS
• technologies: z/OS, TSO/ISPF, DB2, CICS, IMS, MQ
• languages: JCL, PL/1, Cobol, EasyTrieve
• tools: DfSort, OMC-Flash, CA-JobTrac, CA-1

Benefits

• savings plan
• mutual

Responsibility

• claims Handler
• about us
• customer Service Claims Handler - Pet & Equine
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• we are a leading provider of General Insurance and Financial Services
• 35-hour working week, Mon-Fri only
• from our strong farming roots, we’ve grown to become a UK-wide organisation, turning over £1billion annually
• full training provided in a supportive environment
• full training provided
• no insurance experience required. Full training provided
• yet success hasn’t gone to our heads
• hybrid home-working options available after training
• about the role
• we’re proud to remain completely customer focused, down-to-earth, and committed to the rural communities we’ve grown from
• we’re offering you a 35-hour week with shift patterns running from Monday to Friday between 8am to 6pm
• though we’ve been in business for over 110 years, we have big ambitions for the future
• and that’s why we’re looking for talented people to join our growing organisation
• in this role, you’ll gain exposure to governance and risk frameworks, financial advice and medical underwriting
• our Award-Winning Graduate Schemes are an investment in you and your career
• 35-hour working week, Mon-Fri 9am-5pm + homeworking options available
• in addition to this, you’ll have the opportunity to expand your knowledge through projects
• £20,500 - £25,000 + up to 10% bonus + benefits
• up to £25,000 + 10% annual bonus + benefits package
• we have an exciting opportunity for you to join our Governance and Risk team at NFU Mutual as a Customer Service Specialist
• as a Personal Injury Customer Service Claims Handler in our Belfast office, you’ll be part of a 30-strong team that manages our customer’s claims, from initial claim through to settlement
• our ethos - of trust, respect, and personal service - lies at the heart of all we do and has seen us build an enviable reputation for exceptional member loyalty
• as part of this conscientious team, you’ll make outbound calls to complete medical underwriting information for our customers looking to take out at new policy
• as a Customer Service Claims Handler in our York office, you’ll be part of a team that manages our customers pet and equine insurance enquiries, from initial claim through to settlement
• to help you become the best you can be, we provide comprehensive training in your first three months
• the other half of your time will be spent advising our Financial Advisors on policy and process through inbound internal calls and emails
• we’re offering you a 35-hour week with shift patterns running from Monday to Friday between 8am and 6pm. As well as no weekend working, you can work from the comfort of your own home for up to 80% of the time once you have completed your probation
• to help you become the best you can be, we provide comprehensive training that includes 4-6 weeks in a classroom environment
• and it’s not all work
• when the training is complete, we’ll provide a supportive learning environment so you can confidently start your Claims Handler journey
• as well as no weekend working, we offer a hybrid working model which means that once you’ve completed training you can work from the comfort of your own home for up to 80% of the time
• and when the training is complete, we’ll provide a supportive learning environment so you can confidently start your Claims Handler journey
• we're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year
• you'll gain a rewarding balance of on and off the job learning and hands-on experience, through a structured and insightful training programme; and we'll support you to complete a number of professional qualifications too, helping you sharpen up the skills you need to progress in your chosen career path
• to help you become the best you can be in this role, we provide a 6-week comprehensive training programme that includes a mixture of classroom and hands-on experience
• the Role
• you’ll engage with our customers, NFU Mutual Agents and a variety of third parties to gather the necessary information that’ll help you make fair decisions on our customer’s claims
• the three-year graduate programmes are designed to actively help you develop and give you everything you need to shape a rewarding career
• and when the training is complete, we’ll provide a supportive learning environment so you can confidently start your career at NFU Mutual
• easy to get to by bus, bike or car, we have free on-site parking and bike storage facilities
• we always look for ways to settle our customers’ claims, this means less no and more yes, which makes working in our claims team altogether more satisfying and rewarding
• you'll be supported at every step of your journey, with a dedicated buddy and mentor on hand to guide you, as well as a great network of current and previous graduates
• your line manager will also support you to build a personal development plan which, if you choose to, will help you to gain the skills you need to progress in your career at NFU Mutual
• about you
• our Professional Trainee Scheme is a real investment in you
• be involved with training events, recruitment activities and supporting new graduates
• we’re a team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations

Requirements

• have a passion for customer service and proven experience in a customer-facing role
• have a passion for customer service and recent experience in a customer-facing role
• be customer-focused with a strong attention to detail
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• A genuine passion for customer service and relationship building skills
• be an empathetic, supportive communicator who listens and responds to customer’s needs
• confidently work in a regulated environment
• A natural ability to provide support and empathy, with a true customer focus
• continually adapt your approach and easily multi-task in a fast-paced environment
• be able to make rational and logical decisions in a fast-paced environment
• ability to adapt and work under pressure in a fast-paced environment
• have a keen interest in development and career progression within NFU Mutual
• proactively build and develop strong working relationships
• benefits and rewards
• A basic level of PC literacy, including good keyboard and data entry skills
• benefits and Rewards
• able to approach sensitive topics in a respectful manner
• have excellent communication skills

Benefits

• mutual